Practice Manager

Wylcwm Street Surgery

Information:

This job is now closed

Job summary

Practice Manager Wylcwm Street Surgery

Wylcwm Street Surgery is looking to appoint an enthusiastic, reliable, and hard-working Practice Manager. Working together with the GP Partnership and leading our administrative team, you will assist in the development and running of the surgery and ensure that our patients continue to receive first-rate care.

We are a forward-thinking practice who strive to continually improve our services for patients. We are excited to welcome an ambitious Practice Manager to assist us in the continued success and growth of the surgery.

This is an exciting opportunity to join a well-established practice team, if you feel that this is a role you would be interested in, we would be happy to accept any informal enquiries/questions you may have and can be contacted via telephone or email. Please contact Juliet Tyler on 01547 528523 or Juliet.tyler2@wales.nhs.uk

Main duties of the job

CORE TASKS AND FUNCTIONS:

Premises and equipment

Financial management

Partnership issues, planning and service development

Human resources

Governance (system, processes risk and services)

Information governance, management, and technology

Communication

About us

Our practice list comprises approximately five thousand patients. Were an established, friendly, sustainable practice on the border of Powys and the beautiful Shropshire hills AONB.The team consists of three GP Partners, one Advanced Nurse Practitioner, three Practice Nurses, two Health Care Assistant, a Pharmacy Technician and an excellent administrative team.

Date posted

30 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3070-23-0000

Job locations

Wylcwm Street Surgery

Wylcwm Street

Knighton

Powys

LD7 1AD


Job description

Job responsibilities

Job description Wylcwm Street Surgery

Job Tile Practice Manager

Responsible to Practice Partnership

Staff Management All administrative staff, nursing staff

CORE TASKS AND FUNCTIONS: The following job description is intended to provide a broad outline of the main responsibilities of the post, it is not exhaustive, and the post-holder will need to be flexible in developing the role.

The post-holder has overall responsibility for the day-to-day running of the surgery.

Premises and equipment

Utility contracts.

Building Insurance and public liability.

Service and maintenance contracts.

Calibration and PAT testing of equipment.

Ensure the practice complies to Health and Safety regulations.

Ensure the practice complies to infection control regulations.

Responsible for keeping the Business continuity plan updated, disseminated to all staff, and is reviewed and tested on a regular basis.

Knowledge of how to prepare a Business case to the HB for approval.

Knowledge of how to prepare an Improvement grant to the HB for approval.

General building maintenance.

Financial management

Competent with Sage accounting system.

Preparing cashflow forecasts.

Enhanced Service claims.

Prescribing board claims.

Partnership premium claims.

Current additional claims available from the HB. (i.e. Additional Capacity)

Understanding GMS contract changes and financial implications. To include timely reporting on WNWRS and PCIP. Completion of the IGTK and CGTK.

Payroll.

Liaise with the Bank Manager.

Liaise with the Accountants.

Partnership issues, planning and service development

Coordinate agenda for partnership meetings and practice team meetings and ensure implementation of actions arising.

Liaise with the duly appointed practice Solicitor to review and or update partnership agreement.

Promote the needs of the partnership whilst recognising and respecting the views and wishes of the individual partners.

Lead on partnership changes including retirement, new appointments, legal and financial.

Develop, maintain, promote, and review new and existing services.

Be pro-active in identifying new opportunities, assess viability and prepare business plans for discussion.

Support GP collaborative developments and initiatives.

GP partners rota, holidays, and locums. (WPL inclusion DBS)

Practice Locum insurance cover.

Human resources

Identify staff recruitment needs, prepare adverts, short list applicants, and arrange interviews.

Identify staff training needs, ensure induction of all new staff members, organise on-line, in- house or external training.

Keep up to date with employment legislation and ensure that all practice policies and paperwork (including contracts of employment) comply with statutory requirements.

Manage practice discipline and grievance procedures for all staff.

Develop and implement staff appraisals.

Ensure all clinical staff are registered with the appropriate professional body and have the necessary indemnity in place. Also, a current DBS check.

Ensure all non-clinical staff complete the necessary induction training to include Care navigation for patient facing staff.

Governance (system, processes risk and services)

Ensure there is a robust clinical governance structure in place.

Monitor and report against GMS contract requirements and attainment is maximised.

Ensure clinical audits and undertaken and their findings are disseminated, and actions are taken from the audit findings.

Ensure all relevant policies, procedures, standards, and guidance are maintained, disseminated and available to all staff.

Develop, implement, and maintain an effect risk management system.

Record SEAs and ensure lessons are identified, learned, and disseminated.

Follow the complaints policy procedure.

Information governance, management, and technology

The practice manage will have exceptional IT skills and be confident in using them to their full potential.

Make recommendations for additional hardware and software to meet new business needs.

Research and maintain new IT developments. (i.e. Third party software NHS app, iplato txt messages etc)

Responsible for information governance, including ensuring that good information governance principles are in place and understood throughout the practice, and responsible for updating the Freedom of Information, GDPR and legal compliance aspects of information governance.

Liaise with appropriate NHS bodies regarding systems procurement, IT funding and national IT development programmes.

Support the development and maintenance of the practice website and Facebook page.

Communication

The post-holder will recognise the importance of effective communication within the team. Ensure all staff and partners are kept informed of all policy changes.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Disclosure and Barring Service (DBS/CRB) Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a satisfactory check at enhanced level is required for the role.

Duration of the post

Permanent, subject to a six-month probationary period, with a mid-stage review at three months. To protect the interests of the practice, the Partnership reserves the right to terminate employment during the probationary period at one weeks notice.

Job description

Job responsibilities

Job description Wylcwm Street Surgery

Job Tile Practice Manager

Responsible to Practice Partnership

Staff Management All administrative staff, nursing staff

CORE TASKS AND FUNCTIONS: The following job description is intended to provide a broad outline of the main responsibilities of the post, it is not exhaustive, and the post-holder will need to be flexible in developing the role.

The post-holder has overall responsibility for the day-to-day running of the surgery.

Premises and equipment

Utility contracts.

Building Insurance and public liability.

Service and maintenance contracts.

Calibration and PAT testing of equipment.

Ensure the practice complies to Health and Safety regulations.

Ensure the practice complies to infection control regulations.

Responsible for keeping the Business continuity plan updated, disseminated to all staff, and is reviewed and tested on a regular basis.

Knowledge of how to prepare a Business case to the HB for approval.

Knowledge of how to prepare an Improvement grant to the HB for approval.

General building maintenance.

Financial management

Competent with Sage accounting system.

Preparing cashflow forecasts.

Enhanced Service claims.

Prescribing board claims.

Partnership premium claims.

Current additional claims available from the HB. (i.e. Additional Capacity)

Understanding GMS contract changes and financial implications. To include timely reporting on WNWRS and PCIP. Completion of the IGTK and CGTK.

Payroll.

Liaise with the Bank Manager.

Liaise with the Accountants.

Partnership issues, planning and service development

Coordinate agenda for partnership meetings and practice team meetings and ensure implementation of actions arising.

Liaise with the duly appointed practice Solicitor to review and or update partnership agreement.

Promote the needs of the partnership whilst recognising and respecting the views and wishes of the individual partners.

Lead on partnership changes including retirement, new appointments, legal and financial.

Develop, maintain, promote, and review new and existing services.

Be pro-active in identifying new opportunities, assess viability and prepare business plans for discussion.

Support GP collaborative developments and initiatives.

GP partners rota, holidays, and locums. (WPL inclusion DBS)

Practice Locum insurance cover.

Human resources

Identify staff recruitment needs, prepare adverts, short list applicants, and arrange interviews.

Identify staff training needs, ensure induction of all new staff members, organise on-line, in- house or external training.

Keep up to date with employment legislation and ensure that all practice policies and paperwork (including contracts of employment) comply with statutory requirements.

Manage practice discipline and grievance procedures for all staff.

Develop and implement staff appraisals.

Ensure all clinical staff are registered with the appropriate professional body and have the necessary indemnity in place. Also, a current DBS check.

Ensure all non-clinical staff complete the necessary induction training to include Care navigation for patient facing staff.

Governance (system, processes risk and services)

Ensure there is a robust clinical governance structure in place.

Monitor and report against GMS contract requirements and attainment is maximised.

Ensure clinical audits and undertaken and their findings are disseminated, and actions are taken from the audit findings.

Ensure all relevant policies, procedures, standards, and guidance are maintained, disseminated and available to all staff.

Develop, implement, and maintain an effect risk management system.

Record SEAs and ensure lessons are identified, learned, and disseminated.

Follow the complaints policy procedure.

Information governance, management, and technology

The practice manage will have exceptional IT skills and be confident in using them to their full potential.

Make recommendations for additional hardware and software to meet new business needs.

Research and maintain new IT developments. (i.e. Third party software NHS app, iplato txt messages etc)

Responsible for information governance, including ensuring that good information governance principles are in place and understood throughout the practice, and responsible for updating the Freedom of Information, GDPR and legal compliance aspects of information governance.

Liaise with appropriate NHS bodies regarding systems procurement, IT funding and national IT development programmes.

Support the development and maintenance of the practice website and Facebook page.

Communication

The post-holder will recognise the importance of effective communication within the team. Ensure all staff and partners are kept informed of all policy changes.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Disclosure and Barring Service (DBS/CRB) Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a satisfactory check at enhanced level is required for the role.

Duration of the post

Permanent, subject to a six-month probationary period, with a mid-stage review at three months. To protect the interests of the practice, the Partnership reserves the right to terminate employment during the probationary period at one weeks notice.

Person Specification

Experience

Essential

  • Experience of and success at communicating and managing people.
  • Experience of managing teams and able to promote teamwork and employee satisfaction.
  • Financial management experience including understanding of accounting systems, payroll & spread sheets.
  • Experience as a manager, with knowledge of employment law and business accounts.
  • Knowledge/Experience of building/estates management, maintenance and compliance.

Desirable

  • Management experience in the NHS or in practice management.
  • Experience of strategic business planning.
  • Experience of working with regulatory bodies and preparing for inspections.

Knowledge and skills

Essential

  • Experience of Primary Care / GMS contract / NHS.
  • A solutions focused approach to problem solving.
  • Intelligent with a fast learning ability.
  • Excellent communication (oral and written) and inter-personal skills.
  • Approachable with the ability to listen and empathise.
  • Delegation and empowerment of staff.
  • Excellent IT skills.
  • Leadership skills, including excellent people management skills.
  • Good time management.
  • Customer service and complaints resolution.
  • Negotiating and managing conflict.
  • Able to manage change and cope with pressure.
  • Networking and facilitation.
  • Presentation skills.

Desirable

  • Knowledge of NHS working practices.
  • Project management.

Qualifications

Essential

  • Evidence of a commitment to continuing professional development.
  • Degree level qualification or evidence of min 5 years experience in a Senior management position.

Desirable

  • Relevant management or finance qualification.
Person Specification

Experience

Essential

  • Experience of and success at communicating and managing people.
  • Experience of managing teams and able to promote teamwork and employee satisfaction.
  • Financial management experience including understanding of accounting systems, payroll & spread sheets.
  • Experience as a manager, with knowledge of employment law and business accounts.
  • Knowledge/Experience of building/estates management, maintenance and compliance.

Desirable

  • Management experience in the NHS or in practice management.
  • Experience of strategic business planning.
  • Experience of working with regulatory bodies and preparing for inspections.

Knowledge and skills

Essential

  • Experience of Primary Care / GMS contract / NHS.
  • A solutions focused approach to problem solving.
  • Intelligent with a fast learning ability.
  • Excellent communication (oral and written) and inter-personal skills.
  • Approachable with the ability to listen and empathise.
  • Delegation and empowerment of staff.
  • Excellent IT skills.
  • Leadership skills, including excellent people management skills.
  • Good time management.
  • Customer service and complaints resolution.
  • Negotiating and managing conflict.
  • Able to manage change and cope with pressure.
  • Networking and facilitation.
  • Presentation skills.

Desirable

  • Knowledge of NHS working practices.
  • Project management.

Qualifications

Essential

  • Evidence of a commitment to continuing professional development.
  • Degree level qualification or evidence of min 5 years experience in a Senior management position.

Desirable

  • Relevant management or finance qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wylcwm Street Surgery

Address

Wylcwm Street Surgery

Wylcwm Street

Knighton

Powys

LD7 1AD


Employer's website

https://www.wylcwmstreetsurgery.co.uk (Opens in a new tab)

Employer details

Employer name

Wylcwm Street Surgery

Address

Wylcwm Street Surgery

Wylcwm Street

Knighton

Powys

LD7 1AD


Employer's website

https://www.wylcwmstreetsurgery.co.uk (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Juliet Tyler

juliet.tyler2@wales.nhs.uk

+441547528523

Date posted

30 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3070-23-0000

Job locations

Wylcwm Street Surgery

Wylcwm Street

Knighton

Powys

LD7 1AD


Supporting documents

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