Social Prescribing Link Worker & Triage Coordinator

Job description

Job responsibilities

Main duties and responsibilities (combined Social Prescribing Link Worker/Triage coordinator roles):

1. Take referrals from GP practices within Primary Care Networks, providing practice-based consultations with patients (and possibly carers etc) and community-based appointments. i.e. housebound patients, community service events.

2. Provide personalised support to individuals, their families and carers to take control of their wellbeing, live independently and improve their health outcomes. Supporting them with issues such as debt, housing, employment, loneliness and caring responsibilities.

3. Develop relationships by giving people time and focus on what matters to me. Take a holistic approach, based on the persons priorities and the wider determinants of health.

4. Co-produce a personalised supportplan to improve health and wellbeing, introducing or reconnecting people to community groupsand statutory services.

5. Integrate into and form part of General Practice/Primary Care Network teams to provide the support needed in those communities they serve.

6. Liaise and communicate with Patients, Carers, Advocates, Health and Social Care professionals, voluntary sector and stakeholders involved in the wellbeing of your caseload and communities.

7. Ensuring that work is delivered in a timely and effective manner, the role will require managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals on the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitioner.

8. Build relationships with staff in GP practices within the local Primary Care Network (PCN), attending relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribing to promote the social prescribing service.

9. Work in partnership with local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.

10. Introduce people to community groups, activities and statutory services. Follow up to ensure they are happy, able to engage and receiving good support.

11. Work with local partners to identify unmet needs within the community and gaps in community provision.Whilst empowering patients to volunteer and build their skills and confidence and strengthen community resilience.

12. Work sensitively with people, their families and carers to capture key information, enabling tracking referrals into the service and the impact of social prescribing.

13. and any other duties commensurate with the role as advised by your line manager.

Person Specification

Skills, knowledge & abilities

Essential

• Understanding of and commitment to equality and diversity in the workplace and in the delivery of services.
• Can organise and prioritise workload.
• Understanding of local health and social care services.
• Ability to listen, empathise with people and provide person-centred support in a non-judgemental way.
• Ability to work effectively with colleagues, patients and external organisations.
• Ability to assess risk, anticipate difficulties and successfully address them.
• Effective communication, both verbally and in writing.

Desirable

• Knowledge of the local voluntary sector and local services.
• Familiar with Safeguarding

Qualifications

Essential

• NVQ Level 3, Advanced level or equivalent qualifications or working towards
• 8 GCSEs Grade A to C or equivalent qualification

Desirable

• Training in motivational interviewing coaching/counselling or equivalent experience.
• Training and working knowledge of safeguarding adults and children

Experience

Essential

• Experience of working within a community, social care or voluntary sector
• Experience of computer software packages including excellent use of Microsoft Word and Excel.
• Experience of working with clients on a 1:1 basis.
• Experience of supporting people in a paid or unpaid capacity

Desirable

• Experience of using SystmOne or any other case management systems.
• Experience of working within primary care.
• Experience of working in a multi-disciplinary team.
• Experience of working with voluntary organisations.
• Experience of producing individual care plans.
• Experience of managing a caseload.

Other

Essential

• DBS clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Arc Primary Care

Address

Arc Primary Care

Dunston Road

Chesterfield

Derbyshire

S41 8NG

Employer's website

http://www.arcprimarycare.co.uk/ (Opens in a new tab)