Triage & Referrals Co-ordinator - Social Prescribing Team

Job description

Job responsibilities

Main duties and responsibilities:

- Take referrals from GP practices within Primary Care Networks, providing telephone consultations with patients (and possibly carers etc) and occasional community-based appointments. i.e. housebound patients, community service events.

- Monitor referrals and assess appropriateness for the Social Prescribing Service.

- Make contact with new referrals, ensuring they have been provided information about the social prescribing service and provide additional information when requested.

- Develop relationships by giving people time and focus on 'what matters to me'. Taking holistic approach, based on persons priorities and wider determinants of health.

- Signposting patients to support in the local community and undertaking onward referrals where appropriate.

- Refer back with recommendations if the referral is inappropriate or best placed for an alternative service or provision.

- Build relationships with staff in GP practices within the local Primary Care Network (PCN), attending relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribing to promote the social prescribing service.

- Undertake system reporting duties to gather and analyse data providing recommendations.

- Liaise and communicate with Patients, Carers, Advocates, Health and Social Care professionals, voluntary sector and stakeholders.

- Work sensitively with people, their families and carers to capture key information, enabling tracking referrals into the service and the impact of social prescribing.

- Any other duties commensurate with the role as advised by your line manager.

Date processing and recording:

- Using systm1 and EMIS to record information and enable tracking of the impact of social prescribing on health and wellbeing.

- Encourage patients to provide feedback and share their stories about the impact of social prescribing on their lives.

- Follow agreed and set standard operating procedures to record data and demonstrate clear outcomes and impact.

- Adhere to GDPR and data protection requirements at all times. Keeping up to date with training and identifying potential breeches quickly and appropriately.

- Production of relevant reports

- Supporting the social prescribing team to record local community groups and services available for patients.

- Keeping patient confidentiality at the heart of what we do only access a persons information in the legitimate execution of your duties.

Professional development:

- Work with your line manager to undertake continual personal and professional development, taking an active role in reviewing and developing the post.

- Undertake relevant training as required. Continually update own knowledge and skills within the job role.

- Engage in developing professional relationships with the wider team.

- Attend supervision, annual appraisals and team meetings.

- Demonstrate effective, professional and respectful communication with patients and staff.

- Adhere to organisational policies and procedures including confidentiality, professional boundaries, lone working, safeguarding and information governance.

Disclosure and barring service check

This post is subject to the Rehabilitation of Offenders Act (exceptional order) 1975. As such, it will be necessary for a disclosure submission to the Disclosure and Barring Service to check previous criminal convictions.

Team working and policies and procedures:

• Work as part of the Arc team to seek feedback, develop and maintain effective working relationships and improve the service.
• Work effectively with our GP Practices, understanding that they are your hosts, not your employer.
• Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, health and safety, discipline, grievance and whistleblowing.
• Act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity, and safeguarding.

Person Specification

Skills and Knowledge

Essential

• Ability to listen and provide person-centred support
• Knowledge of a holistic approach
• Can organise and prioritise workload
• Ability to work effectively as a member of a team
• Ability to assess risk, including knowledge of when to appropriately refer on to other healthcare professionals
• Ability to work effectively with colleagues, patients and external organisations
• Effective communication, both verbally and in writing with people, their families, carers, community group, partner agencies and stakeholders

Values and Behaviour

Essential

• Committed to the ethos and values of the PCN
• Commitment to equal opportunities
• Demonstrate a willingness and commitment towards personal development and continuous professional development
• Maintain professional boundaries at all times
• Willing to work flexibly within the team to cover annual leave or sickness, and to contribute to the extended hours' service if required
• Ability to travel within the requirements of the role

Experience

Essential

• Experience of Computer and Software packages. Including good use of Word and Excel
• Experience of supporting people in a paid or unpaid capacity

Desirable

• Experience of working within a community, social care or voluntary sector
• Good working knowledge of voluntary and community services across Chesterfield and Dronfield
• Experience of working within a Primary Care setting

Qualifications

Essential

• GCSE Grades A to C in English

Desirable

• NVQ level 2, advanced level or equivalent qualification
• Training in motivational interviewing, counselling or equivalent experience
• Training and working knowledge of safeguarding adults and children

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Arc Primary Care

Address

Arc Primary Care

Dunston Road

Chesterfield

Derbyshire

S41 8NG

Employer's website

http://www.arcprimarycare.co.uk/ (Opens in a new tab)