GP receptionist (Patient Services Advisor)

Job description

Job responsibilities

REPORTS TO: Patient Services Manager

HOURS: 26.25 37.5 hours per week

About us

We are looking for full/ part time Patient Services Advisors to join our expanding team within our busy & friendly medical practice in Bracknell, Crowthorne and Sandhurst.

This position predominately involves dealing with patients and their families/carers via the phone or face to face, signposting them to the most appropriate service we offer.

Job description

Receiving, and directing appropriately, patients consulting with members of practice team

Handing completed repeat prescriptions to patient ensuring appropriate checks are made.

Receiving clinical specimens from patients and ensuring that they are sent to the laboratory in a timely fashion

Opening and preparing premises punctually in the morning as required

Taking and recording messages accurately

Answering the telephone promptly and courteously

Receiving payments and issuing receipts

Booking transport

Request Interpretation service

Giving results as per the practice procedure

Process appointment requests for on the day and future appointments from patients by telephone, electronically and in person

Taking and recording requests for home visits passing on urgent requests immediately

Shifts would be Monday to Friday. Preferably five days a week

Depending on hours (26.25/week, 30/week or 37.5/week)

Shifts worked would be either:

8am-115pm and 115pm to 630pm (26.25 hours per week)

8am-2pm and 12.30pm-6.30pm (30 hours per week)

8am-4pm and 10.30am-6.30.pm (37.5 hours per week).

Candidates would need to be willing to travel as we require all staff to work across our three surgeries within Ringmead Medical Practice in Bracknell, Crowthorne and Sandhurst.

Previous applicants need not apply.

No Agencies Please

Please note that we reserve the right to close any post early should we receive a significant number of satisfactory applications.

Only shortlisted applicants will be contacted.

Job Types: Full-time, Part-time, Permanent

Salary: £10.75-£11.25 per hour

Expected hours: No more than 37.5 per week

Benefits:

Company pension

Employee discount

Company events

Flexitime

Free flu jabs

Private medical insurance

Funded learning pathways

Birthday day off in addition to annual leave

Person Specification

Experience

Essential

• Candidates will need to:-
• have good IT skills
• be hardworking and flexible
• enjoy working in a team
• have a good telephone manner
• have at least a year's Customer Service Experience
• enjoy the challenge of working in the NHS
• are not a patient of Ringmead Medical Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ringmead Medical Practice

Address

Birch Hill Medical Centre

Leppington

Bracknell

Berkshire

RG12 7WW

Employer's website

https://www.ringmeadmedicalpractice.org.uk/ (Opens in a new tab)