Care Coordinator

Job description

Job responsibilities

Key responsibilities:

1. Undertake work in line with PCN directed priorities.

2. Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids

3. Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance

4. Raise awareness of health promotion and NHS health checks in practices

5. Lead of the Safe recruitment and induction of all seconded staff into the PCN.

6. Evaluate treatment programmes that promote health and well-being

7. Co-ordinate clinics, liaising with the schedulers and contacting the identified patients with appointments.

8. Manage patient initiated calls for help/signposting etc, booking into named GP urgent care slots/telephone slots if necessary.

9. Document and monitor aspects of patient co-ordination and service delivery, supporting data collection and audit using the patient administration system

10. Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or emergency situation, alerting the team or enabling a rapid response.

11. Dependant on work plans, there may be a requirement to work across different member practices and teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Key Working Relationships Internal:

Clinical Lead for the MDT

GPs and General practice teams within the PCN

PCN Clinical Directors

Care coordinators

MDT members including but not exhaustive: Clinical Pharmacists, technicians, Physician Associates, Physios, Paramedics, Social Prescribing Link Workers,

Key Working Relationships External:

Working alongside with other PCN member practices.

Service providers

Social care & Voluntary services

Patients/service users & Carers/relatives

Salary is £12.00 per hour.

Benefits:

Company events

Company pension

Employee discount

Flexitime

Free flu jabs

Free parking

On-site parking

Private medical insurance

Sick pay

Store discount

Birthday day off

Schedule:

Day shift

Flexitime

Monday to Friday

Weekend availability

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent level of knowledge in office procedures
• Demonstrable commitment to professional and personal development

Experience

Desirable

• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
• Experience of supporting people, their families and carers in a related role (including unpaid work)
• Evidence of working with IT systems
• Experience of data collection, analysis and providing monitoring information to assess the impact of services
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working with or in general practice
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology
• Vulnerable adults awareness
• Experience of care of the elderly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ringmead Medical Practice

Address

Birch Hill Medical Centre

Leppington

Bracknell

Berkshire

RG12 7WW

Employer's website

https://www.ringmeadmedicalpractice.org.uk/ (Opens in a new tab)