Job summary
We are seeking to recruit a committed and motivated
Practice Manager for 4 days a week who would like to join
our friendly and diverse practice team. We are a high achieving and ambitious PMS practice, committed
to providing the highest quality of care for our 18,000+ patients. We are a growing practice and one that is keen to attract forward-thinking candidates who can help
maximise the opportunities from an increasing patient list size.
Main duties of the job
Oversee the day-to-day operations of the practice; ensuring staff achieve their primary responsibilities.
Provide excellent leadership in the development of staff and in the day-to-day running of the practice.
Produce performance and quality standards within the practice, delivered through QOF, Enhanced Services and other incentives.
Ensure QOF, locally commissioned services and other targets and KPIs are met.
Maximise practice income and create efficiencies to increase cash flow.
Liaise with the Primary Care Network (PCN) and ICB/Federation, attending meetings and promoting collaborative working whilst representing the practice's interests.
Provide support and advice to the Partnership.
Keep up to date with local and national developments.
Oversee all practice policies and procedures, ensuring they are reviewed and communicated on a regular basis.
Lead and coordinate projects within the practice.
Ensure ongoing practice CQC compliance.
Ensure the practice maintains compliance with its NHS contractual obligations
Oversee communications, both internal and external, and ensure the website and other communication platforms are accurate and up to date.
Support the management of the Patient Participation Group.
Lead the development and implementation of the practice business plan and strategy.
Ensure compliance with data protection legislation and local and national information governance policies.
About us
We operate as one team from 3 sites across a 3-mile
radius (Edgeley, Shaw Heath and Great Moor). We are
central to the PCN, focussed on developing the opportunities to share resources
and workload across the practices and multi-disciplinary team.
We would be delighted to welcome successful applicants
to join our experienced and growing practice which includes:
- 6 GP Partners
- 14 Salaried GPs
- A highly skilled
nursing team including 2 ACPs, Practice Nurses and Health Care Assistants
- Practice Pharmacist
- GP Assistants
- GP Registrars
We work in collaboration with the PCN's Allied Health Professionals which includes First Contact Practitioners, Pharmacists and Pharmacy Technicians, a Mental Health Practitioner and Wellbeing Coordinators.
We work closely with our skilled and hardworking
non-clinical teams of Managers, Administrative Staff, and Receptionists.
We also deliver a wide range of extended services,
including minor surgery, joint injections, family planning services and
vasectomies.
The practice is committed to education and development, supervising the undergraduate and postgraduate training of doctors, nurses and the wider workforce. We recognise the diverse
experience of our primary care workforce and are happy to support the development
of an area of interest.
For more
information, an informal chat or to request a visit, please email your CV to Dr Alex Eaton, GP Partner at alex.eaton@nhs.net. Interviews will be held on Friday 12th September 2025.
Job description
Job responsibilities
To
manage, coordinate and oversee all aspects of practice functionality,
motivating and managing staff, optimising efficiency and financial performance
and ensuring the practice achieves its long-term objectives in a safe and
effective working environment.
Through
innovative ways of working, lead the team in promoting continuous improvement,
collaborative working, service delivery, learning and development, and ensure
the practice complies with CQC and other regulations.
To work
closely with the practice management team to ensure the smooth running of the
practice and that operational objectives are achieved
Job
responsibilities
The
following are the core responsibilities of this role. There may be, on
occasion, a requirement to carry out other tasks. This will be dependent upon
factors such as workload and staffing levels.
-
Oversee
the day-to-day operations of the practice; ensuring staff achieve their primary
responsibilities
-
Provide
excellent leadership in the development of staff and in the day-to-day running
of the practice
- Manage the practice absence policies and requests
- Produce performance and quality standards within the practice, delivered
through QOF, Enhanced Services and other incentives
- Ensure QOF and locally commissioned services targets are met
- Maximise practice income and create efficiencies to increase cash flow
-
Management and workforce planning, ensuring a
skill mix and staff have the appropriate level of training to enable them to
carry out their individual roles and responsibilities
-
Liaise with the Primary Care Network (PCN) and ICB/Federation, attending meetings and promoting collaborative working whilst representing the practice's best interests
-
Provide support and advice to the partnership
and keep up to date with developments
-
Manage the financial aspects of the practice
in conjunction with the partners and the finance team
-
Ensure the practice explores all opportunities
to maximise income and reduce expenditure in collaboration with the partners
-
Oversee contracts and maintenance for services
and equipment
-
Oversee the review and update of all practice
policies and procedures
-
Lead and coordinate projects within the
practice
-
Manage the practice IT system, including
compliance with IT security and IG
-
Coordinate the practice development plan,
business continuity plans, including producing business cases
-
Ensure ongoing practice CQC compliance
-
Ensure the practice maintains compliance with
its NHS contractual obligations
-
Provide advice and support to the staff and
the partnership to ensure effective team working and compliance
-
Oversee the significant event and complaints
processes, in line with current legislation and guidance
-
Oversee communications, both internal and
external and ensure the website and other communication platforms are accurate
and up to date
-
Facilitate partners and practice meetings,
produce agendas and action plans
-
Support the management of the Patient
Participation Group
-
Manage estates and facilities, including
health and safety aspects, risk assessments and mandatory training
-
Ensuring
the organisation has appropriate insurance cover
-
Developing,
implementing and embedding an efficient business continuity plan
-
Manage the procurement of organisation equipment, supplies and services
-
Lead change and continuous improvement initiatives; coordinating all projects within
the organisation
-
Coordinate and lead the compilation of organisation reports
- Lead the development and implementation of the practice business plan and
strategy
-
Ensure the team reaches QOF targets (supported by the nursing and administrative
leads)
-
Adopt a strategic approach to the management of all patient services matters
-
Develop,
implement and embed an effective communication strategy including the
practice wide use of TeamNet
-
Ensure the organisation maintains compliance with its NHS and other contractual obligations
-
Maintain the organisation's and NHS choices websites
- Attend external meetings as required and represent the practice's interests
-
Market the practice appropriately
- Manage the premises, including leading on health and safety aspects such
as risk assessments and mandatory training
-
Ensure compliance with data protection legislation and other information governance requirements
ADDITIONAL INFORMATION
Health
and Safety at Work Act
The post holder is required to take
responsible care for the health and safety of him/herself and other persons who
may be affected by his/her acts or omissions at work.
Confidentiality
The post holder has a responsibility to
comply with the Data Protection Act 1998 and Code of Practice on
Confidentiality and Data Protection.
Equal
Opportunities
SMG welcomes all persons without regard
to age, ethnic or national origin, gender or sexual orientation, religion,
lifestyle, presenting illness, marital or parental status or disability. We aim to provide a non-judgemental service
at all times.
Other
duties
The post holder will be required to
undertake any other duties according to the needs of the Practice. This job description is not intended to be an
exhaustive list of activities, but rather an outline of the main areas of
responsibility. Any reasonable changes
will be discussed and agreed with the post holder before any variations to the
job description are made.
Job description
Job responsibilities
To
manage, coordinate and oversee all aspects of practice functionality,
motivating and managing staff, optimising efficiency and financial performance
and ensuring the practice achieves its long-term objectives in a safe and
effective working environment.
Through
innovative ways of working, lead the team in promoting continuous improvement,
collaborative working, service delivery, learning and development, and ensure
the practice complies with CQC and other regulations.
To work
closely with the practice management team to ensure the smooth running of the
practice and that operational objectives are achieved
Job
responsibilities
The
following are the core responsibilities of this role. There may be, on
occasion, a requirement to carry out other tasks. This will be dependent upon
factors such as workload and staffing levels.
-
Oversee
the day-to-day operations of the practice; ensuring staff achieve their primary
responsibilities
-
Provide
excellent leadership in the development of staff and in the day-to-day running
of the practice
- Manage the practice absence policies and requests
- Produce performance and quality standards within the practice, delivered
through QOF, Enhanced Services and other incentives
- Ensure QOF and locally commissioned services targets are met
- Maximise practice income and create efficiencies to increase cash flow
-
Management and workforce planning, ensuring a
skill mix and staff have the appropriate level of training to enable them to
carry out their individual roles and responsibilities
-
Liaise with the Primary Care Network (PCN) and ICB/Federation, attending meetings and promoting collaborative working whilst representing the practice's best interests
-
Provide support and advice to the partnership
and keep up to date with developments
-
Manage the financial aspects of the practice
in conjunction with the partners and the finance team
-
Ensure the practice explores all opportunities
to maximise income and reduce expenditure in collaboration with the partners
-
Oversee contracts and maintenance for services
and equipment
-
Oversee the review and update of all practice
policies and procedures
-
Lead and coordinate projects within the
practice
-
Manage the practice IT system, including
compliance with IT security and IG
-
Coordinate the practice development plan,
business continuity plans, including producing business cases
-
Ensure ongoing practice CQC compliance
-
Ensure the practice maintains compliance with
its NHS contractual obligations
-
Provide advice and support to the staff and
the partnership to ensure effective team working and compliance
-
Oversee the significant event and complaints
processes, in line with current legislation and guidance
-
Oversee communications, both internal and
external and ensure the website and other communication platforms are accurate
and up to date
-
Facilitate partners and practice meetings,
produce agendas and action plans
-
Support the management of the Patient
Participation Group
-
Manage estates and facilities, including
health and safety aspects, risk assessments and mandatory training
-
Ensuring
the organisation has appropriate insurance cover
-
Developing,
implementing and embedding an efficient business continuity plan
-
Manage the procurement of organisation equipment, supplies and services
-
Lead change and continuous improvement initiatives; coordinating all projects within
the organisation
-
Coordinate and lead the compilation of organisation reports
- Lead the development and implementation of the practice business plan and
strategy
-
Ensure the team reaches QOF targets (supported by the nursing and administrative
leads)
-
Adopt a strategic approach to the management of all patient services matters
-
Develop,
implement and embed an effective communication strategy including the
practice wide use of TeamNet
-
Ensure the organisation maintains compliance with its NHS and other contractual obligations
-
Maintain the organisation's and NHS choices websites
- Attend external meetings as required and represent the practice's interests
-
Market the practice appropriately
- Manage the premises, including leading on health and safety aspects such
as risk assessments and mandatory training
-
Ensure compliance with data protection legislation and other information governance requirements
ADDITIONAL INFORMATION
Health
and Safety at Work Act
The post holder is required to take
responsible care for the health and safety of him/herself and other persons who
may be affected by his/her acts or omissions at work.
Confidentiality
The post holder has a responsibility to
comply with the Data Protection Act 1998 and Code of Practice on
Confidentiality and Data Protection.
Equal
Opportunities
SMG welcomes all persons without regard
to age, ethnic or national origin, gender or sexual orientation, religion,
lifestyle, presenting illness, marital or parental status or disability. We aim to provide a non-judgemental service
at all times.
Other
duties
The post holder will be required to
undertake any other duties according to the needs of the Practice. This job description is not intended to be an
exhaustive list of activities, but rather an outline of the main areas of
responsibility. Any reasonable changes
will be discussed and agreed with the post holder before any variations to the
job description are made.
Person Specification
Experience
Essential
- Experience in a managerial or supervisory role within a general practice, healthcare setting, or similar environment.
- Proven experience of managing day-to-day operations in a GP practice or a similar environment, including staff management, budget control, and process improvement.
- Experience working with NHS systems, including EMIS, SystemOne, or other GP software systems.
- Experience with CQC inspections and familiarity with achieving and maintaining CQC compliance.
- HR management experience, including recruitment, staff development, and performance appraisals.
Desirable
- Knowledge of NHS funding mechanisms and experience in dealing with commissioning bodies or NHS contracts.
- Knowledge of financial management in a healthcare context, including budgeting, payroll, and resource allocation.
Qualifications
Essential
- A minimum of A-levels or equivalent, or a relevant degree in business, healthcare management, or a related field.
Desirable
- Postgraduate Qualifications in Practice Management, Healthcare Leadership, or a related field.
Attributes
Essential
- Proven ability to lead, motivate, and manage a team, ensuring high standards of service delivery.
- Ability to make decisions and work under pressure in a fast-paced environment.
- Strong organisational and time-management skills, with the ability to prioritise tasks and manage multiple projects.
- Excellent verbal and written communication skills, with the ability to engage and build rapport with a range of stakeholders, including patients, clinical staff, and external organisations
- Ability to manage and resolve conflicts effectively, ensuring a positive working environment.
- Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing issues.
- Ability to implement change management strategies, ensuring that the practice remains responsive to evolving NHS requirements and patient needs.
- High level of accuracy and attention to detail, particularly with clinical data, financial management, and compliance matters.
- Ability to adapt to changing priorities and work requirements in a fast-evolving healthcare environment.
- Willingness to take on additional responsibilities as needed and contribute to the wider success of the practice.
- Strong commitment to delivering a high-quality patient experience and promoting a positive, inclusive, and supportive environment for patients and staff.
- A strong sense of professionalism, confidentiality, and integrity, particularly with sensitive patient information.
- Commitment to ongoing professional development and continuous improvement of the practice.
- Competence in using Microsoft Office/365 (e.g. Excel, Word, PowerPoint)
Person Specification
Experience
Essential
- Experience in a managerial or supervisory role within a general practice, healthcare setting, or similar environment.
- Proven experience of managing day-to-day operations in a GP practice or a similar environment, including staff management, budget control, and process improvement.
- Experience working with NHS systems, including EMIS, SystemOne, or other GP software systems.
- Experience with CQC inspections and familiarity with achieving and maintaining CQC compliance.
- HR management experience, including recruitment, staff development, and performance appraisals.
Desirable
- Knowledge of NHS funding mechanisms and experience in dealing with commissioning bodies or NHS contracts.
- Knowledge of financial management in a healthcare context, including budgeting, payroll, and resource allocation.
Qualifications
Essential
- A minimum of A-levels or equivalent, or a relevant degree in business, healthcare management, or a related field.
Desirable
- Postgraduate Qualifications in Practice Management, Healthcare Leadership, or a related field.
Attributes
Essential
- Proven ability to lead, motivate, and manage a team, ensuring high standards of service delivery.
- Ability to make decisions and work under pressure in a fast-paced environment.
- Strong organisational and time-management skills, with the ability to prioritise tasks and manage multiple projects.
- Excellent verbal and written communication skills, with the ability to engage and build rapport with a range of stakeholders, including patients, clinical staff, and external organisations
- Ability to manage and resolve conflicts effectively, ensuring a positive working environment.
- Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing issues.
- Ability to implement change management strategies, ensuring that the practice remains responsive to evolving NHS requirements and patient needs.
- High level of accuracy and attention to detail, particularly with clinical data, financial management, and compliance matters.
- Ability to adapt to changing priorities and work requirements in a fast-evolving healthcare environment.
- Willingness to take on additional responsibilities as needed and contribute to the wider success of the practice.
- Strong commitment to delivering a high-quality patient experience and promoting a positive, inclusive, and supportive environment for patients and staff.
- A strong sense of professionalism, confidentiality, and integrity, particularly with sensitive patient information.
- Commitment to ongoing professional development and continuous improvement of the practice.
- Competence in using Microsoft Office/365 (e.g. Excel, Word, PowerPoint)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.