Practice Business Manager

Job description

Job responsibilities

To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance and ensuring the practice achieves its long-term objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with CQC regulations.

To work closely with the practice management team to ensure the smooth running of the practice and that operational objectives are achieved

Job responsibilities

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

Oversee the day-to-day operations of the practice; ensuring staff achieve their primary responsibilities.

Provide excellent leadership in the development of staff and in the day-to-day running of the practice.

To produce performance and quality standards within the practice, delivered through QOF, Enhanced services and other incentives.

Ability to maximise practice income and create efficiencies to increase cash flow.

Management and workforce planning, ensuring a skill mix and staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities

Liaise with the Primary Care Network (PCN) and CCG/federation, attending meetings and promoting collaborative working

Provide support and advice to the partnership and keeping up to date with developments

Manage the financial aspects of the practice in conjunction with the partners and the finance manager

Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners

Ensure QOF and locally commissioned services targets are met

Oversee contracts and maintenance for services and equipment

Oversee the review and update of all practice policies and procedures

Lead and coordinate projects within the practice

Manage the practice IT system, including compliance with IT security and IG

Coordinate the practice development plan, business continuity plans, including producing business cases

Ensure ongoing practice CQC compliance

Ensure the practice maintains compliance with its NHS contractual obligations

Provide advice and support to the staff and the partnership to ensure effective team working and compliance

Oversee the significant event and complaints processes, in line with current legislation and guidance

Oversee communications, both internal and external and ensure the website and other communication platforms are accurate and up to date

Facilitate partners and practice meetings, produce agendas and action plans

Support the management of the Patient Participation Group

Manage estates and facilities, including health and safety aspects, risk assessments and mandatory training

Ensuring the organisation has appropriate insurance cover.

Developing, implementing and embedding an efficient business continuity plan

Managing the procurement of organisation equipment, supplies and services.

Leading change and continuous improvement initiatives; coordinating all projects within the organisation.

Coordinating and leading the compilation of organisation reports.

To lead the development and implementation of the practice business plan and strategy.

Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)

Adopting a strategic approach to the management of all patient services matters

Developing, implementing and embedding an effective communication strategy including the practice wide use of TeamNet

Ensuring the organisation maintains compliance with its NHS contractual obligations.

Maintaining the organisation and NHS choices websites

Liaising at external meetings as required

Marketing the practice appropriately

The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training

Ensuring compliance with IT security and IG

ADDITIONAL INFORMATION

Health and Safety at Work Act

The post holder is required to take responsible care for the health and safety of him/herself and other persons who may be affected by his/her acts or omissions at work.

Confidentiality

The post holder has a responsibility to comply with the Data Protection Act 1998 and Code of Practice on Confidentiality and Data Protection.

Equal Opportunities

SMG welcomes all persons without regard to age, ethnic or national origin, gender or sexual orientation, religion, lifestyle, presenting illness, marital or parental status or disability. We aim to provide a non-judgemental service at all times.

Other duties

The post holder will be required to undertake any other duties according to the needs of the Practice. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with the post holder before any variations to the job description are made.

Person Specification

Experience

Essential

• Experience in a managerial or supervisory role within a general practice, healthcare setting, or similar environment.
• Desirable
• Proven experience of managing day-to-day operations in a GP practice or a similar environment, including staff management, budget control, and process improvement.
• Experience working with NHS systems, including EMIS, SystemOne, or other GP software systems.
• Familiarity with electronic patient record systems and eHealth technologies.
• Experience working with NHS systems, including EMIS, SystemOne, or other GP software systems.
• Familiarity with electronic patient record systems and eHealth technologies.
• Knowledge of financial management in a healthcare context, including budgeting, payroll, and resource allocation.
• Experience with CQC inspections and familiarity with achieving and maintaining CQC compliance.
• Knowledge of NHS funding mechanisms and experience in dealing with commissioning bodies or NHS contracts.
• HR management experience, including recruitment, staff development, and performance appraisals.

Qualifications

Essential

• A minimum of A-levels or equivalent, or a relevant degree in business, healthcare management, or a related field.

Desirable

• Postgraduate Qualifications in Practice Management, Healthcare Leadership, or a related field.

Attributes

Essential

• Proven ability to lead, motivate, and manage a team, ensuring high standards of service delivery.
• Ability to make decisions and work under pressure in a fast-paced environment.
• Strong organisational and time-management skills, with the ability to prioritise tasks and manage multiple projects.
• Excellent verbal and written communication skills, with the ability to engage and build rapport with a range of stakeholders, including patients, clinical staff, and external organisations
• Ability to manage and resolve conflicts effectively, ensuring a positive working environment.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing issues.
• Ability to implement change management strategies, ensuring that the practice remains responsive to evolving NHS requirements and patient needs.
• High level of accuracy and attention to detail, particularly with clinical data, financial management, and compliance matters.
• Ability to adapt to changing priorities and work requirements in a fast-evolving healthcare environment.
• Willingness to take on additional responsibilities as needed and contribute to the wider success of the practice.
• Strong commitment to delivering a high-quality patient experience and promoting a positive, inclusive, and supportive environment for patients and staff.
• A strong sense of professionalism, confidentiality, and integrity, particularly with sensitive patient information.
• Demonstrates commitment to ongoing professional development and continuous improvement of the practice.
• Competence in using Microsoft Office (Excel, Word, PowerPoint)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stockport Medical Group

Address

1-3 Avondale Road

Edgeley

Stockport

SK3 9NX

Employer's website

https://www.stockportmedicalgroup.nhs.uk/ (Opens in a new tab)