Job summary
We are currently offering a great opportunity to recruit a hard working, friendly, motivated and enthusiastic person who is able to work using their own initiative to join our dedicated professional team as a Medical Receptionist.
Applicants must have excellent communication skills with good IT skills and be able to work under pressure as you will become a member of our Reception team offering an essential service to our 17,000+ patients. In return, we are offering a very competitive salary. This role will involve you meeting and greeting patients, answering telephone queries and booking appointments.
We are able to offer a full time opportunity or 2 a part time opportunities for you to become a member of our fantastic team!
Main duties of the job
To provide a high standard of clerical service to our patients and other outside agencies.
Answering Telephone calls
Meeting and greeting patients
Prescription Requests
Booking appointments via telephone and using our online platform
Managing surgery emails - actioning them and distributing them.
Actioning tasks from within our teams
About us
We are a very friendly, 3 site surgery near to Stockport town centre.
Patient and staff wellbeing is the forefront of our Practice ethos. Ensuring patients receive the best care we can give.
We have an exceptionally dedicated, committed mixed team of clinicians and clerical staff who work exceptionally well together in a supportive environment.
We are a training practice who have a strong interest in any new technological processes and thrive to be the forefront of new innovations.
If you feel you want to be part of this team and can bring all the requirements above, then please apply for this position
Job description
Job responsibilities
JOB TITLE: RECEPTIONIST
REPORTS TO: Senior/Lead Receptionist
HOURS:
Job Summary:
Receive, assist and
direct patients in accessing the appropriate service or healthcare professional
in a courteous, efficient and effective way.
Provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Job Responsibilities:
Reception duties
- Ensure an effective and efficient
reception service is provided to patients and any other visitors to the
practice
- Deal with all general enquiries and
explain practice procedures.
- Respond to all queries and requests for
assistance from patients and other visitors.
- Ensure that patients who need urgent appointments
are seen on the same day.
- Monitor the flow of patients into the
consulting rooms. Keep patients informed at all times if any doctor/nurse
etc is running late.
- Explain practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits onto the
computer system, ensuring careful recording of all relevant details and
where necessary refer to Duty Doctor.
- Action repeat prescription requests
(manual, email and computerised) and ensure that they are ready for
collection by the patient within the stated time. Check the prescription
box and email for repeat requests.
- Advice patients of relevant charges for
private (non General Medical Services) services, accept payment and issue
receipts for same.
- Ensure reception and waiting areas are
kept neat and tidy.
- Opening and sorting internal and
external mail.
Appointment
system
- Ensure familiarity with the appointment
system.
- Book appointments
- Monitor effectiveness of the appointment
system and ensure that action is taken to resolve any problems by liaising
with the Reception Supervisor.
Computer
- Ensure that all new patients are
registered onto the computer system promptly and accurately
- Ensure that all temporary residents,
emergency and immediately necessary patients are entered onto the
computer.
Telephone
System
- Ensure the system is operational at the
beginning of each day and switched to the messaging service at the end of
each working day.
- Receive and make calls as required.
Divert calls to secretaries as appropriate
Consulting
rooms
- Ensure that all consulting rooms are
prepared in readiness for each consulting session, checking full range of
forms and requirements and restocking as required.
- Ensure that the consulting rooms are
checked at the end of each consulting session and left tidy and secure.
Photocopying
/ printing / scanning
- Photocopy documents etc that are
required by the surgery
- Print forms etc from the word processor
- Participate in scanning as required
Start
and end of day procedures
- Open up premises at the
start of the day when first to arrive, de-activate alarm and make all
necessary preparations to receive patients.
- When last to leave at
the end of the day, ensure that the building is totally secured, internal
lights are off and the alarm activated
Any
other duties
- You will be called upon to cover your
colleagues in reception at times of sickness and holidays.
- The above list of duties is not
exhaustive and may be subject to change as deemed necessary.
Confidentiality:
- In the course of seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the performance of the duties
outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, practice
staff and other healthcare workers.
They may also have access to information relating to the practice as
a business organisation. All such information from any source is to
be regarded as strictly confidential
- Information relating to
patients, carers, colleagues, other healthcare workers or the business of
the practice may only be divulged to authorised persons in accordance with
the practice policies and procedures relating to confidentiality and the
protection of personal and sensitive data.
Health & Safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice Health & Safety
Policy, to include:
- Using personal security systems within
the workplace according to practice guidelines
- Identifying the risks involved in work
activities and undertaking such activities in a way that manages those
risks
- Making effective use of training to
update knowledge and skills
- Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will
support the equality, diversity and rights of patients, carers and colleagues,
to include:
- Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any
training programme implemented by the practice as part of this employment, such
training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
Quality:
The post-holder will strive to maintain
quality within the practice, and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team
members
- Communicate effectively with patients
and carers
- Recognize peoples needs for alternative
methods of communication and respond accordingly.
Contribution to the Implementation of
Services:
The post-holder will:
- Apply
practice policies, standards and guidance
- Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
- Participate
in audit where appropriate.
Hours
of duty
- Normal hours of duty are as stated in
your contract. These hours may be reviewed from time to time by mutual
agreement
Holidays
- Yours holiday entitlement is 25 days pro
rata per year, excluding Bank Holidays
- Before booking any holidays your leave
should be requested and confirmed with the Deputy Practice Manager.
Job description
Job responsibilities
JOB TITLE: RECEPTIONIST
REPORTS TO: Senior/Lead Receptionist
HOURS:
Job Summary:
Receive, assist and
direct patients in accessing the appropriate service or healthcare professional
in a courteous, efficient and effective way.
Provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Job Responsibilities:
Reception duties
- Ensure an effective and efficient
reception service is provided to patients and any other visitors to the
practice
- Deal with all general enquiries and
explain practice procedures.
- Respond to all queries and requests for
assistance from patients and other visitors.
- Ensure that patients who need urgent appointments
are seen on the same day.
- Monitor the flow of patients into the
consulting rooms. Keep patients informed at all times if any doctor/nurse
etc is running late.
- Explain practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits onto the
computer system, ensuring careful recording of all relevant details and
where necessary refer to Duty Doctor.
- Action repeat prescription requests
(manual, email and computerised) and ensure that they are ready for
collection by the patient within the stated time. Check the prescription
box and email for repeat requests.
- Advice patients of relevant charges for
private (non General Medical Services) services, accept payment and issue
receipts for same.
- Ensure reception and waiting areas are
kept neat and tidy.
- Opening and sorting internal and
external mail.
Appointment
system
- Ensure familiarity with the appointment
system.
- Book appointments
- Monitor effectiveness of the appointment
system and ensure that action is taken to resolve any problems by liaising
with the Reception Supervisor.
Computer
- Ensure that all new patients are
registered onto the computer system promptly and accurately
- Ensure that all temporary residents,
emergency and immediately necessary patients are entered onto the
computer.
Telephone
System
- Ensure the system is operational at the
beginning of each day and switched to the messaging service at the end of
each working day.
- Receive and make calls as required.
Divert calls to secretaries as appropriate
Consulting
rooms
- Ensure that all consulting rooms are
prepared in readiness for each consulting session, checking full range of
forms and requirements and restocking as required.
- Ensure that the consulting rooms are
checked at the end of each consulting session and left tidy and secure.
Photocopying
/ printing / scanning
- Photocopy documents etc that are
required by the surgery
- Print forms etc from the word processor
- Participate in scanning as required
Start
and end of day procedures
- Open up premises at the
start of the day when first to arrive, de-activate alarm and make all
necessary preparations to receive patients.
- When last to leave at
the end of the day, ensure that the building is totally secured, internal
lights are off and the alarm activated
Any
other duties
- You will be called upon to cover your
colleagues in reception at times of sickness and holidays.
- The above list of duties is not
exhaustive and may be subject to change as deemed necessary.
Confidentiality:
- In the course of seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the performance of the duties
outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, practice
staff and other healthcare workers.
They may also have access to information relating to the practice as
a business organisation. All such information from any source is to
be regarded as strictly confidential
- Information relating to
patients, carers, colleagues, other healthcare workers or the business of
the practice may only be divulged to authorised persons in accordance with
the practice policies and procedures relating to confidentiality and the
protection of personal and sensitive data.
Health & Safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice Health & Safety
Policy, to include:
- Using personal security systems within
the workplace according to practice guidelines
- Identifying the risks involved in work
activities and undertaking such activities in a way that manages those
risks
- Making effective use of training to
update knowledge and skills
- Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will
support the equality, diversity and rights of patients, carers and colleagues,
to include:
- Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any
training programme implemented by the practice as part of this employment, such
training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
Quality:
The post-holder will strive to maintain
quality within the practice, and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team
members
- Communicate effectively with patients
and carers
- Recognize peoples needs for alternative
methods of communication and respond accordingly.
Contribution to the Implementation of
Services:
The post-holder will:
- Apply
practice policies, standards and guidance
- Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
- Participate
in audit where appropriate.
Hours
of duty
- Normal hours of duty are as stated in
your contract. These hours may be reviewed from time to time by mutual
agreement
Holidays
- Yours holiday entitlement is 25 days pro
rata per year, excluding Bank Holidays
- Before booking any holidays your leave
should be requested and confirmed with the Deputy Practice Manager.
Person Specification
Qualifications
Essential
- GCSE-Grade C or above in Maths and English
Experience
Essential
- Experience of working in a customer focused role
- Good IT skills
Desirable
- Experience of working in a GP practice
-
- Experience of working with EMIS Web
Person Specification
Qualifications
Essential
- GCSE-Grade C or above in Maths and English
Experience
Essential
- Experience of working in a customer focused role
- Good IT skills
Desirable
- Experience of working in a GP practice
-
- Experience of working with EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.