Receptionist

Job summary

Heatherlands Medical Centre is looking to recruit an experienced Receptionist to join our Practice Team. We are considering applications for part time and full time staff whilst we establish the needs of the team. We would encourage anyone with experience at this stage to apply.

Main duties of the job

Ensure efficiency of appointments system and monitor flow of patients into consulting/treatment rooms.

To be polite and patient when dealing with queries over the phone and at the front desk.

Ensure patients without appointments but who need an urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed and literature distributed to patients in accordance with procedures outlined in the staff handbook.

Advise patients of relevant charges for private services, accept payment and issue receipts for the same.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits following procedure outlined in staff handbook.

Ensure all prescriptions are actioned within 48 hours.

All prescriptions requested over the weekend via email are to be completed by close of business on Monday. Prescription requests are NOT to be taken over the phone.

Ensure reception and waiting areas are kept neat and tidy.

To assist in the Practice Achievement of the New GMS Contract Quality and Outcomes Framework.

Full Job Description is attached

About us

We have a population list of 5,000 and do a lot of work to support our local community. We consist of 4 GP's, 2 Nurses, 1 HCA, Secretary and 4 members of the reception team. We are a small but supportive and friendly team.