GP Receptionist/Care Navigator

Job summary

Burnley Group Practice is looking to recruit an enthusiastic and conscientious Receptionist/Care Navigator to join our fantastic Reception Team. If you enjoy helping people and listening to them with the intention of trying to figure out how you can help them to access the services they need, then this role is for you.

You will be the first point of contact for patients both face to face and via the telephone. You will need to feel comfortable with technology, and also with change since the NHS is required to constantly change to meet the emerging needs of our population.You will have a calm, confident and helpful manner with excellent communication skills along with the ability to problem solve and work under pressure. You will be educated to a good standard and must have excellent IT skills.

The role is offered over 25-30 hours per week to be worked as part of a rota covering 8am- 6.30pm Monday to Friday. Flexibility will be required to cover periods of sickness and annual leave.

Successful candidates will be required to complete a 3 month probationary period. Other employment benefits include 6 week's annual leave and free car parking (off-site at St Peter's Centre).

Main duties of the job

The role of a care navigator is essentially a customer service role. Our patients need to access medical services, but are not always aware of the wide range of skills and services available within our team as well as in the wider Burnley area.

Some of the time we are unable to offer exactly what a patient wants, exactly when they want it and it would be your main task to meet their needs in the most efficient manner which often includes directing them to services outside the Practice such as Pharmacy. The way in which you communicate what can be offered which will make you a good Receptionist/Care Navigator.

The Receptionist/Care Navigator role is one of the many varied roles within our Practice Team and you must be able to work as a team player but also using your initiative within the confines of the Practice Policies and Procedures. The successful candidate must have strong IT skills and be either able our EMIS clinical software or happy to learn, and have a confident telephone manner and good, face to face interpersonal skills.

Proven experience of working in general practice and/or customer services is essential.

About us

Burnley Group Practice is a large training practice based over three sites in Burnley - at St Peter's Centre, on Manchester Road and in Kiddrow Lane Health Centre. Staff may be required to work at all three sites on a rota basis.

We have an extensive multi-disciplinary team with a wide range of clinical and administrative staff and believe that Teamwork is essential to deliver the best possible patient care.

We expect all our staff to work to the highest standards and we strive to offer the best service we can to our patients, but we also want our staff to be happy and healthy and we work tirelessly to ensure that the environment our team works in provides the setting for this to happen.

We offer a good package of terms and conditions including 6 week's annual leave and parking at all three sites (off-site at St Peter's Centre)