Job summary
Were excited to introduce a new role within the practice Long Term Conditions Assistant (LTCA). This role is designed to support our LTC clinical leads by reducing their administrative workload and enhancing the efficiency of appointments.
The LTCA will also play a key role in improving communication between the practice and our patients, which will help deliver better outcomes for those living with long-term conditions.
We believe this new position will make a positive impact on patient care and look forward to seeing the benefits it brings to our team and community.
This is a permanent position working 37.5 hours per week, Monday to Friday. Work pattern to be discussed at interview.
Closing date for applications is Friday 12/9 Interviews will be held week commencing 22/9/25.
Main duties of the job
Job
purpose
The focus of the role is on
supporting the LTC clinical team in their day-to-day management of patients
specifically aimed at reducing the administrative burden and making best use of
clinical consultation time.
The role will improve
patient access and patient flow within surgery hours increasing the
time-efficiency of appointments, improving communication between the Practice
and patients with LTC, leading to improved outcomes for patients with LTCs.
About us
Bay Medical Group is a single, at scale provider of general practice services to the population of Morecambe and Heysham. We have 5 sites across the town and have a patient population of c54,000. We have an established Bay Primary Care Network (PCN) and work closely with other service providers and voluntary sector to improve the health and wellbeing of our local population.
Working for us we can offer you:
- A comprehensive induction to the role and training plan
- Access to the NHS Pension Scheme
- Possible career development in customer service, health care and administration
- 25 days annual leave, increasing to 30 days (exclusive of public holidays)
- Access to Occupational Sick Pay scheme after one year.
- Access to NHS discount scheme
- Cycle to work scheme
For further information about the benefits of working for us visit https://www.baymedicalgroup.co.uk/benefits.
Bay Medical Group - for happier, healthier people
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Job description
Job responsibilities
Key
tasks and responsibilities:
-
To
offer a high-quality service to the patients by providing smooth-running
efficient support to the general practitioners and clinical teams at BMG.
- Support
patient experience by translating or reiterating information from the GP or
other lead clinicians involved in LTC care.
- Provide
pre-assessment actions to support LTC management.
- Processing
T-Quest requests.
- Organise
and facilitate group consultations/ clinics.
- Work to improve access and reduce unnecessary
contacts with clinicians. Completion of
frequent attenders searches to identify patients who are attending multiple
times outside of LTC recall, discuss with LTC clinical team, provide contact to
improve efficiency and continuity, signposting where appropriate. Monitor and review to improve efficiency and
report on outcomes.
- Completion of referral forms such as ECG/
ECHO/ APBM/ Weight management/ Pulmonary function tests/ CDC and other
providers for booking of pre-requisite investigations.
- Communicate
sensitive information, test results, explain medication changes and arrange
appropriate follow up with patients.
- Gather further information from patients and
third parties when required, ensuring the information is recorded appropriately
in patient records.
- Act
as a chaperone in accordance with practice chaperone policy, including record
keeping where appropriate.
- Optimise appointments by speaking with
patients who may benefit from reasonable adjustments or further information
about their LTC monitoring.
- Review lists of non-responders to LTC
appointments and contact them, after discussion, either making a booking for
them or excluding as appropriate.
- Identify high risk multimorbidity patients
and non-attenders. Highlight and discuss these patients with LTC
leads or in MDT Micro team meetings and work alongside patients for improvement.
- Produce reports to inform Quality Improvement
for QOF and report on outcomes.
- Scheduling meetings, collating information,
and producing agendas, take minutes, produce action sheets, complete
non-clinical actions etc e.g MDT (Multi-disciplinary team) meetings.
- Take part in audit cycles as required.
- Raise any potential issues with line manager.
Job description
Job responsibilities
Key
tasks and responsibilities:
-
To
offer a high-quality service to the patients by providing smooth-running
efficient support to the general practitioners and clinical teams at BMG.
- Support
patient experience by translating or reiterating information from the GP or
other lead clinicians involved in LTC care.
- Provide
pre-assessment actions to support LTC management.
- Processing
T-Quest requests.
- Organise
and facilitate group consultations/ clinics.
- Work to improve access and reduce unnecessary
contacts with clinicians. Completion of
frequent attenders searches to identify patients who are attending multiple
times outside of LTC recall, discuss with LTC clinical team, provide contact to
improve efficiency and continuity, signposting where appropriate. Monitor and review to improve efficiency and
report on outcomes.
- Completion of referral forms such as ECG/
ECHO/ APBM/ Weight management/ Pulmonary function tests/ CDC and other
providers for booking of pre-requisite investigations.
- Communicate
sensitive information, test results, explain medication changes and arrange
appropriate follow up with patients.
- Gather further information from patients and
third parties when required, ensuring the information is recorded appropriately
in patient records.
- Act
as a chaperone in accordance with practice chaperone policy, including record
keeping where appropriate.
- Optimise appointments by speaking with
patients who may benefit from reasonable adjustments or further information
about their LTC monitoring.
- Review lists of non-responders to LTC
appointments and contact them, after discussion, either making a booking for
them or excluding as appropriate.
- Identify high risk multimorbidity patients
and non-attenders. Highlight and discuss these patients with LTC
leads or in MDT Micro team meetings and work alongside patients for improvement.
- Produce reports to inform Quality Improvement
for QOF and report on outcomes.
- Scheduling meetings, collating information,
and producing agendas, take minutes, produce action sheets, complete
non-clinical actions etc e.g MDT (Multi-disciplinary team) meetings.
- Take part in audit cycles as required.
- Raise any potential issues with line manager.
Person Specification
Experience
Essential
- Patient or customer facing service experience
- Experience of working in General Practice
- Experience of using EMIS clinical system
- Operating as part of a team
Desirable
- Experience of using Accurx
- Experience of following protocols
Qualifications
Essential
- GCSE Maths (4/C)
- GCSE English (4/C)
Desirable
- Level 3 Admin/ Customer Service
Skills and Knowledge
Essential
- Person-centred approach
- Excellent communication skills and listening skills
- Understand different communication styles and adapt appropriately
- Ability to prioritise and work in fast paced environment
- Ability to influence
- Ability to work with accuracy and efficiency
- Confident working with people face to face and over the telephone
- Organised and methodical
- Understand requirements for handling information in health and social care settings eg. Confidentiality & GDPR
- Capable of liaising within a multidisciplinary team
- Ability to work with clinicians and senior managers
- Keyboard skills for regular use of computer systems
- Competence in Microsoft Office packages (Outlook, Word, Excel).
- Ability to compile and analyse statistical information
- Capable of producing reports/ minute taking and providing general administrative support
- Able to forward plan and schedule own work
- Ability to remain calm when dealing with difficult, distressed or vulnerable people
- Ability to work on own initiative and as part of a team
- Able to think ahead and anticipate issues
- Able to work within agreed parameters
- Knowledge of infection control relevant to role
Desirable
- Medical terminology
- Facilitation of group consultations
- Able to manage group dynamics
- Understand basics of quality improvement
Characteristics
Essential
- Focussed on delivering a quality service
- Mentally and emotionally able to deal with the demands of the role
- A growth mindset
- Empathetic
- Adaptable and reliable
- Self-motivated and positive outlook
- Physically able to undertake the role
- Presentable and tidy appearance
- Ability to maintain periods of prolonged concentration
Desirable
- Able to work flexibly outside usual hours if required for job (e.g. attending meetings)
Other
Essential
- Frequent requirement for sitting in a restricted position for a long period.
Person Specification
Experience
Essential
- Patient or customer facing service experience
- Experience of working in General Practice
- Experience of using EMIS clinical system
- Operating as part of a team
Desirable
- Experience of using Accurx
- Experience of following protocols
Qualifications
Essential
- GCSE Maths (4/C)
- GCSE English (4/C)
Desirable
- Level 3 Admin/ Customer Service
Skills and Knowledge
Essential
- Person-centred approach
- Excellent communication skills and listening skills
- Understand different communication styles and adapt appropriately
- Ability to prioritise and work in fast paced environment
- Ability to influence
- Ability to work with accuracy and efficiency
- Confident working with people face to face and over the telephone
- Organised and methodical
- Understand requirements for handling information in health and social care settings eg. Confidentiality & GDPR
- Capable of liaising within a multidisciplinary team
- Ability to work with clinicians and senior managers
- Keyboard skills for regular use of computer systems
- Competence in Microsoft Office packages (Outlook, Word, Excel).
- Ability to compile and analyse statistical information
- Capable of producing reports/ minute taking and providing general administrative support
- Able to forward plan and schedule own work
- Ability to remain calm when dealing with difficult, distressed or vulnerable people
- Ability to work on own initiative and as part of a team
- Able to think ahead and anticipate issues
- Able to work within agreed parameters
- Knowledge of infection control relevant to role
Desirable
- Medical terminology
- Facilitation of group consultations
- Able to manage group dynamics
- Understand basics of quality improvement
Characteristics
Essential
- Focussed on delivering a quality service
- Mentally and emotionally able to deal with the demands of the role
- A growth mindset
- Empathetic
- Adaptable and reliable
- Self-motivated and positive outlook
- Physically able to undertake the role
- Presentable and tidy appearance
- Ability to maintain periods of prolonged concentration
Desirable
- Able to work flexibly outside usual hours if required for job (e.g. attending meetings)
Other
Essential
- Frequent requirement for sitting in a restricted position for a long period.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
