Job summary
Bay Medical Group are recruiting for a permanent part time Medicine Coordinator to work as part of the Medicine Management Team.
Would you like to make a real difference to the health and wellbeing of the local population?
This role enables the Practice to offer quality patient care, by efficiently and safely dealing with queries regarding medication and directly supporting Bay Medical Group Pharmacist Team to deliver quality implementation and outcomes measures.
This is a part time vacancy working 27 hours per week. Working pattern for the role is Monday 8:30-17:30, Tuesday 8-13:00, Wednesday 13:00-18:00, Friday 8:30-17:30.
We are looking for an enthusiastic administrator who has excellent organisational skills, communication skills and knowledge of medication and medical terminology.
Interviews will be on the 21st July 2025.
Main duties of the job
Employees at BMG benefit from:
- A comprehensive induction which introduces you to Bay Medical Group, how we work and our wonderful staff.
- The opportunity to develop within the Practice.
- 25 days annual leave, increasing to 30 days (exclusive of public holidays)
- Occupational Sick Pay scheme after one year.
- Access to NHS Pension, Discount and Cycle to Work schemes.
- Regular wellbeing events such as away days and social outings.
For further information about the benefits of working for us visit https://www.baymedicalgroup.co.uk/benefits
We reserve the right to close this vacancy early should we receive enough applications.
About us
Bay Medical Group is proud to be the general practice serving the population of Morecambe and Heysham. We operate out of 5 sites and deliver general medical services to c54,000 patients.
We are fortunate to be a single at scale provider in a distinct geographical area and as such have an establish Primary Care Network (PCN) for Morecambe and Heysham, with Bay Medical Group as the only Practice in the PCN,
Job description
Job responsibilities
MAIN RESPONSIBILITIES:
Management of Prescribing:
- Ensure that all requests for repeat prescriptions are actioned, where possible, within two working days.
- Check that all repeat items requested are due to be issued.
- Add new medication appropriately in line with protocols
- Add correct dose instructions to medication and change quantities accordingly.
- Liaise with local pharmacists re medication queries.
- Investigate and where appropriate resolve any patient non-compliance (requests for drugs that are unusually early or show that an item is not being used regularly).
- Investigate & resolve any requests for non-repeated medication.
- Update any drug data in patient computer records.
- Ensure information from hospital discharge/ outpatient letters is input in computer records.
- Communicate with or task Patient Advisors/ District Nurses/ Long Term Conditions team regarding any requests from secondary care for follow-up interventions.
- Liaise with consultants, secretaries, Crisis Team, CPNs, Social Services and other Health care workers as required
- Monitor the discontinuation of medications & make appropriate recommended changes (search for patients, alter medication, inform patients).
- Rationalise patients medication e.g. initiate generic savings.
- Able to allocate and re-allocate workload, tasks and staff if required to meet service requirements.
- To work accurately and speedily to ensure deadlines.
- To support service improvement programmes and audit/ monitoring of these service improvements to improve patient safety.
- To be able to work flexibly to cover holidays and sickness absences.
- Facilitate integration of all staff e.g. show new Patient Advisors/ admin team members the role of the MMT.
- To complete all tasks of the Medicines Management Officers when required.
Medicines co-ordination
- Support the practice in the delivery of the ICBs strategic medicines management plan.
- To work with Primary Care Pharmacists on projects relating to the Medicines Optimisation LES and Quality & Outcomes Framework (QOF).
- To undertake practice-based ICB project work under the direction of the Medicines Co-ordinators Scheme Lead, to ensure cost savings on the prescribing budget.
- To help the Medicines Optimisation Team with any searches, data collection and letter production required for prescribing changes.
- Identify patients who would be suitable for electronic repeat dispensing and Medicines Use Reviews (MURs).
- Promote better use of medicines by developing and improving patient information.
- Attend relevant courses & training events.
- Effective use of EMIS to monitor specific medication.
Communication
The post holder will:
be empathetic to each patients situation to ensure effective communication and to prevent conflict.
- share and disseminate information within the rules of confidentiality/ GDPR
apply skills and techniques (verbal and non-verbal) to resolve conflict and anger
deal with telephone enquiries and using their knowledge and experience to answer queries where possible or pass it on to a pharmacist/ clinician.
Training and development
The postholder will:
take an active part in learning/ development, attending those courses and seminars, which are deemed necessary by the manager.
identify development needs for their own learning and share these with manager
provide help and guidance to others (e.g. MMO) to support their development or to help them complete their work requirements effectively
assist in training and assessment activities within the team, including training MMOs.
take part in an annual and mid-year performance review.
Job description
Job responsibilities
MAIN RESPONSIBILITIES:
Management of Prescribing:
- Ensure that all requests for repeat prescriptions are actioned, where possible, within two working days.
- Check that all repeat items requested are due to be issued.
- Add new medication appropriately in line with protocols
- Add correct dose instructions to medication and change quantities accordingly.
- Liaise with local pharmacists re medication queries.
- Investigate and where appropriate resolve any patient non-compliance (requests for drugs that are unusually early or show that an item is not being used regularly).
- Investigate & resolve any requests for non-repeated medication.
- Update any drug data in patient computer records.
- Ensure information from hospital discharge/ outpatient letters is input in computer records.
- Communicate with or task Patient Advisors/ District Nurses/ Long Term Conditions team regarding any requests from secondary care for follow-up interventions.
- Liaise with consultants, secretaries, Crisis Team, CPNs, Social Services and other Health care workers as required
- Monitor the discontinuation of medications & make appropriate recommended changes (search for patients, alter medication, inform patients).
- Rationalise patients medication e.g. initiate generic savings.
- Able to allocate and re-allocate workload, tasks and staff if required to meet service requirements.
- To work accurately and speedily to ensure deadlines.
- To support service improvement programmes and audit/ monitoring of these service improvements to improve patient safety.
- To be able to work flexibly to cover holidays and sickness absences.
- Facilitate integration of all staff e.g. show new Patient Advisors/ admin team members the role of the MMT.
- To complete all tasks of the Medicines Management Officers when required.
Medicines co-ordination
- Support the practice in the delivery of the ICBs strategic medicines management plan.
- To work with Primary Care Pharmacists on projects relating to the Medicines Optimisation LES and Quality & Outcomes Framework (QOF).
- To undertake practice-based ICB project work under the direction of the Medicines Co-ordinators Scheme Lead, to ensure cost savings on the prescribing budget.
- To help the Medicines Optimisation Team with any searches, data collection and letter production required for prescribing changes.
- Identify patients who would be suitable for electronic repeat dispensing and Medicines Use Reviews (MURs).
- Promote better use of medicines by developing and improving patient information.
- Attend relevant courses & training events.
- Effective use of EMIS to monitor specific medication.
Communication
The post holder will:
be empathetic to each patients situation to ensure effective communication and to prevent conflict.
- share and disseminate information within the rules of confidentiality/ GDPR
apply skills and techniques (verbal and non-verbal) to resolve conflict and anger
deal with telephone enquiries and using their knowledge and experience to answer queries where possible or pass it on to a pharmacist/ clinician.
Training and development
The postholder will:
take an active part in learning/ development, attending those courses and seminars, which are deemed necessary by the manager.
identify development needs for their own learning and share these with manager
provide help and guidance to others (e.g. MMO) to support their development or to help them complete their work requirements effectively
assist in training and assessment activities within the team, including training MMOs.
take part in an annual and mid-year performance review.
Person Specification
Characteristics
Essential
- Focussed on delivering a quality service.
- Enquiring approach.
- Genuine interest in medicines management in Primary Care.
- Be motivated, adaptable and able to work well in an environment of change.
- Team orientated.
- Can function under pressure.
- Confident with delegated responsibility.
- Good attendance/ time keeping record.
- Physically able to undertake the responsibilities of the role.
- Presentable and tidy appearance.
Experience
Essential
- Practical experience of customer service.
- Knowledge of medication & medical terminology.
- Proficient knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Demonstrate an understanding of confidentiality and data protection.
Desirable
- Experience of developing others.
- Issuing repeat prescriptions to protocol.
- Employment in Primary or Secondary Care organisations.
- Data collection and searches.
Skills
Essential
- Excellent communication skills (written and oral).
- Advanced keyboard skills for regular use of computer systems.
- Able to work comfortably with delegated responsibilities.
- Problem solving skills.
- Ability to use own judgement and common sense.
- Computer literate, advanced use of Microsoft packages.
- Good management and prioritisation of workload with ability to multi-task.
- Able to work well under pressure and to deadlines.
- Ability to work without direct supervision.
- Ability to work well in a team.
- Confidence, tact, diplomacy and emotional intelligence.
- Able to demonstrate integrity, common sense and good judgement.
- Able to work with established systems.
- Initiative, flexibility and adaptability.
- Accurate and thorough approach.
Desirable
Qualifications
Essential
- Good standard of education including pass in GCSE English Language and maths
Desirable
- NVQ level 2 Pharmacy Dispensing.
Person Specification
Characteristics
Essential
- Focussed on delivering a quality service.
- Enquiring approach.
- Genuine interest in medicines management in Primary Care.
- Be motivated, adaptable and able to work well in an environment of change.
- Team orientated.
- Can function under pressure.
- Confident with delegated responsibility.
- Good attendance/ time keeping record.
- Physically able to undertake the responsibilities of the role.
- Presentable and tidy appearance.
Experience
Essential
- Practical experience of customer service.
- Knowledge of medication & medical terminology.
- Proficient knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Demonstrate an understanding of confidentiality and data protection.
Desirable
- Experience of developing others.
- Issuing repeat prescriptions to protocol.
- Employment in Primary or Secondary Care organisations.
- Data collection and searches.
Skills
Essential
- Excellent communication skills (written and oral).
- Advanced keyboard skills for regular use of computer systems.
- Able to work comfortably with delegated responsibilities.
- Problem solving skills.
- Ability to use own judgement and common sense.
- Computer literate, advanced use of Microsoft packages.
- Good management and prioritisation of workload with ability to multi-task.
- Able to work well under pressure and to deadlines.
- Ability to work without direct supervision.
- Ability to work well in a team.
- Confidence, tact, diplomacy and emotional intelligence.
- Able to demonstrate integrity, common sense and good judgement.
- Able to work with established systems.
- Initiative, flexibility and adaptability.
- Accurate and thorough approach.
Desirable
Qualifications
Essential
- Good standard of education including pass in GCSE English Language and maths
Desirable
- NVQ level 2 Pharmacy Dispensing.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
