Bay Medical Group

Urgent Care Support

This job is now closed

Job summary

Bay Medical Group are recruiting for a Urgent Care Team Support. The purpose of this role is to improve the provision of management support for the Patient Advisor and clinical assessment team by assisting in the day to day running of the Admin and Telephone rooms at West End Surgery alongside the Urgent Care Manager and in their absence.

Main duties of the job

This role is advertised at 37.5 hours per week. This post holder will work floating shifts and shifts will be allocated 4 weeks in advance.

Interview date: Friday 20th September 2024.

Working for us we can offer you:

A comprehensive induction to the role and training plan.

Access to the NHS Pension Scheme.

Incremental annual leave scheme starting at 20 days annual leave plus 8 Bank Holidays, and increasing to 30 days annual leave plus 8 Bank Holidays with length of service (all pro rata).

Access to Occupational Sick Pay scheme after one year.

Access to NHS discount scheme.

Cycle to work scheme.

For further information about the benefits of working for us visit https://www.baymedicalgroup.co.uk/benefits

About us

Bay Medical Group is a single, at scale provider of general practice services to the population of Morecambe and Heysham. We have 5 sites across the town and have a patient population of c54,000. We have an established Bay Primary Care Network (PCN) and work closely with other service providers and voluntary sector to improve the health and wellbeing of our local population.

Bay Medical Group - for happier, healthier people

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Date posted

27 August 2024

Pay scheme

Other

Salary

£23,464 to £25,028 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3044-24-0023

Job locations

Bay Medical Group

1 Heysham Road

Heysham

Morecambe

Lancashire

LA3 1DA

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES OF THE POST

All duties and responsibilities detailed under the Patient Advisor Job Description

In addition, duties include:

URGENT CARE SUPERVISO

Assist in the supervision of Patient Advisors within the Admin and Telephone rooms alongside the Urgent Care Managers.

Ensuring patients calls/requests are answered in a timely manner.

Ensure any issues with the Telephone system are raised with the relevant team.

Be involved in the continual development of the AccuRX/Total Triage process.

Compile and disseminate weekly Patient Advisor Team Briefings alongside other Site Support team members.

Assisting with the training and development of new team members both in the Telephone and admin room and to the wider team on PLT afternoons and induction.

Maintenance and updating Telephone and Admin room notice boards.

Management of cancellation voicemail service alongside the PA Management team.

Understand and be able to close phones and online services as required in the absence of the managers.

Communication with Clinical Assessment Team regarding appointments and availability as required.

Able to add and amend clinics as required in absence of Rota team.

Monitor appointment demand, highlighting shortages to the clinical assessment team and adding extras where required.

Being a point of contact for general queries from all team members.

Assist with Health and Safety aspects of the Site eg Fire Tours in the absence of Site/UC Manager.

Full understanding and location of Business Continuity Plan.

Reporting sickness of all PA Team and Clinicians and informing relevant teams in absence of UC Manager

To have basic training and knowledge of site duties in the event of sickness absence.

Support and liaise with Clinical Assessment Team with the day-to-day management of AccuRx requests and inboxes.

To be flexible and reliable for the needs of the Urgent Care Management Team.

Attend 3 monthly Support team meetings, taking and typing minutes on a rota basis as required.

Resolving queries, complaints and concerns from patients, in line with the practice policy and liaising with other department managers as required, in the absence of the UC manager.