Medical Receptionist

Job description

Job responsibilities

The Medical Receptionist will welcome assist and direct patients in a friendly and efficient manner. The role supports the practice team in delivering high quality patient care. Duties include face to face contact telephone communication and general administrative tasks to ensure the smooth day to day running of the practice.

• Provide an effective and efficient reception service for patients and visitors
• Greet patients check them in and support them with practice processes
• Answer incoming telephone calls take accurate messages and pass them on promptly
• Manage patient enquiries with professionalism care and sensitivity
• Book amend and cancel appointments using the practice clinical system
• Explain practice procedures to new patients and support with patient registration
• Process repeat prescription requests in line with practice policies
• Record home visit requests accurately and pass details to the duty doctor
• Maintain clear accurate and up to date patient records on the clinical system
• File correspondence reports and test results in the correct patient records
• Support patients with online services and provide basic system guidance
• Help maintain a clean safe and welcoming reception and waiting area
• Assist with light kitchen duties and ensure shared areas remain tidy
• Open the practice when first to arrive and prepare reception for the day
• Close the practice when last to leave ensuring safety and security
• Register new patients accurately and efficiently
• Carry out any reasonable duties requested by Managers or GP Partners

The post holder will maintain strict patient confidentiality at all times. All information will be handled in accordance with practice policies and data protection legislation.

The post holder will follow all health and safety guidance attend mandatory training report risks and incidents and comply fully with infection control procedures while maintaining a safe working environment.

The post holder will treat all patients carers and colleagues with dignity fairness and respect. A welcoming supportive and non judgemental approach will be maintained at all times.

The post holder will participate in training appraisal and annual reviews and will take responsibility for ongoing learning development and performance improvement.

The post holder will support continuous quality improvement by identifying issues suggesting improvements working collaboratively with colleagues and managing workload effectively.

Person Specification

Experience

Essential

• Previous experience working in a healthcare setting ideally within an NHS or primary care environment including a GP surgery
• Clear understanding of the role of a medical receptionist within general practice
• Excellent communication and interpersonal skills with the ability to deal with patients in a calm professional and compassionate manner
• Strong commitment to patient confidentiality with a clear understanding of data protection and information governance requirements
• Ability to work calmly under pressure in a fast paced and changing environment
• Effective organisational skills with the ability to manage competing priorities and workload demands
• Ability to use own initiative and judgement while also working within practice policies and procedures
• Proven ability to work effectively as part of an integrated multi skilled team
• Professional courteous and patient focused approach at all times
• Good IT skills with confident use of keyboard and computer based systems
• Flexible approach to working hours with the ability to work at required times to support service delivery

Desirable

• Experience using clinical computer systems - EMIS Web/DOCMAN
• Knowledge of primary care processes and patient pathways
• Experience working in a busy reception or call handling environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Phoenix Practice

Address

7 Brampton Grove

Hendon

NW4 4AE

Employer's website

https://www.phoenixpractice.co.uk (Opens in a new tab)