Go back
The Phoenix Practice

Medical Receptionist

The closing date is 27 January 2026

Apply for this job

Job summary

We are a busy and active practice located in Hendon (NW4), and we are currently looking to recruit a receptionist with excellent communication skills.

Previous experience working in a GP surgery is essential, and full training will be provided for the right candidate. As the first point of contact for our patientsboth in person and over the telephonethis role plays a key part in delivering our high standard of patient care.

Main duties of the job

The medical receptionist role is ideal for an enthusiastic positive and self-motivated individual who can work both independently and as part of our growing team. As the first point of contact for many patients and visitors you will play a vital role in providing a smooth and welcoming experience at the practice. Daily duties include greeting and checking in patients managing appointments through our clinical system handling incoming calls processing prescription requests supporting online services managing patient queries and directing patients to the appropriate clinical or administrative team. You will also respond to tasks from staff liaise with community services when needed maintain an organised reception area and support the general administrative needs of the practice.

Previous experience working in a GP surgery is essential. The ideal candidate will have excellent communication skills a professional telephone manner and the ability to work calmly under pressure. Strong teamwork skills are vital along with confidence in meeting targets and handling challenging situations with professionalism and compassion.

About us

  • Our existing team is friendly, supportive, and highly experienced. The practice team includes one Partner GP, eight Salaried GPs, three Practice Nurses, one Healthcare Assistant, two Pharmacists, Social Prescribers, First Contact Practitioners, a Practice Manager, Admin and Reception Managers, as well as a dedicated group of administrative and reception staff.

Details

Date posted

06 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3036-26-0000

Job locations

7 Brampton Grove

Hendon

NW4 4AE


Job description

Job responsibilities

Job description

Job title medical receptionist

Reports to reception manager and administration manager

Hours tba

Job summary

The medical receptionist will welcome assist and direct patients in a friendly and efficient way and will support the practice team in delivering high quality care. the role involves face to face contact telephone work and general administrative duties to help the practice run smoothly.

Main duties of the job

provide an effective and efficient reception service for patients and visitorsgreet patients check them in and support them with practice processesanswer telephone calls take accurate messages and pass them on promptlymanage patient queries with care professionalism and sensitivitybook amend and cancel appointments using the practice computer systemexplain practice procedures to new patients and support with registrationprocess repeat prescription requests in line with practice policiesrecord home visit requests accurately and pass to the duty doctormaintain clear and accurate patient records on the clinical systemfile correspondence reports and test results in the correct recordssupport patients using online services and help with basic system advicehelp maintain a clean safe and welcoming reception and waiting areaassist with light kitchen duties and ensure shared areas remain tidyopen the practice when first to arrive and prepare reception for the dayclose the practice when last to leave ensuring security and safetyregister new patients promptly and accuratelycarry out any reasonable duties requested by managers or partners

Confidentiality

The post holder will respect patient confidentiality at all times and will handle all information in line with practice policy and data protection rules.

Health and safety

The post holder will follow all health and safety guidance attend training report risks and follow infection control procedures while keeping work areas clean and safe.

Equality and diversity

The post holder will treat all patients carers and colleagues with dignity respect and fairness and will act in a welcoming and non judgemental manner.

Personal and professional development

The post holder will take part in training and annual reviews and will take responsibility for ongoing learning development and performance.

Quality

The post holder will support continuous quality improvement by reporting issues suggesting improvements working well with others and managing their time and workload effectively.

Communication

The post holder will communicate clearly with patients carers and colleagues and will use suitable communication methods when supporting people with different needs.

Job description

Job responsibilities

Job description

Job title medical receptionist

Reports to reception manager and administration manager

Hours tba

Job summary

The medical receptionist will welcome assist and direct patients in a friendly and efficient way and will support the practice team in delivering high quality care. the role involves face to face contact telephone work and general administrative duties to help the practice run smoothly.

Main duties of the job

provide an effective and efficient reception service for patients and visitorsgreet patients check them in and support them with practice processesanswer telephone calls take accurate messages and pass them on promptlymanage patient queries with care professionalism and sensitivitybook amend and cancel appointments using the practice computer systemexplain practice procedures to new patients and support with registrationprocess repeat prescription requests in line with practice policiesrecord home visit requests accurately and pass to the duty doctormaintain clear and accurate patient records on the clinical systemfile correspondence reports and test results in the correct recordssupport patients using online services and help with basic system advicehelp maintain a clean safe and welcoming reception and waiting areaassist with light kitchen duties and ensure shared areas remain tidyopen the practice when first to arrive and prepare reception for the dayclose the practice when last to leave ensuring security and safetyregister new patients promptly and accuratelycarry out any reasonable duties requested by managers or partners

Confidentiality

The post holder will respect patient confidentiality at all times and will handle all information in line with practice policy and data protection rules.

Health and safety

The post holder will follow all health and safety guidance attend training report risks and follow infection control procedures while keeping work areas clean and safe.

Equality and diversity

The post holder will treat all patients carers and colleagues with dignity respect and fairness and will act in a welcoming and non judgemental manner.

Personal and professional development

The post holder will take part in training and annual reviews and will take responsibility for ongoing learning development and performance.

Quality

The post holder will support continuous quality improvement by reporting issues suggesting improvements working well with others and managing their time and workload effectively.

Communication

The post holder will communicate clearly with patients carers and colleagues and will use suitable communication methods when supporting people with different needs.

Person Specification

Experience

Essential

  • Experience working within the NHS or primary care setting, including a GP surgery
  • Understanding and adherence to strict confidentiality requirements
  • Ability to use own judgement and work independently while managing workload priorities
  • Ability to work under pressure in a fast paced and changing environment
  • Ability to work effectively as part of an integrated multi skilled team
  • Flexibility in working hours and ability to work at required times

Desirable

  • Experience using clinical computer systems - EMIS Web/DOCMAN
  • Knowledge of primary care processes and patient pathways
  • Experience working in a busy reception or call handling environment
Person Specification

Experience

Essential

  • Experience working within the NHS or primary care setting, including a GP surgery
  • Understanding and adherence to strict confidentiality requirements
  • Ability to use own judgement and work independently while managing workload priorities
  • Ability to work under pressure in a fast paced and changing environment
  • Ability to work effectively as part of an integrated multi skilled team
  • Flexibility in working hours and ability to work at required times

Desirable

  • Experience using clinical computer systems - EMIS Web/DOCMAN
  • Knowledge of primary care processes and patient pathways
  • Experience working in a busy reception or call handling environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Phoenix Practice

Address

7 Brampton Grove

Hendon

NW4 4AE


Employer's website

https://www.phoenixpractice.co.uk (Opens in a new tab)

Employer details

Employer name

The Phoenix Practice

Address

7 Brampton Grove

Hendon

NW4 4AE


Employer's website

https://www.phoenixpractice.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Manager

Michelle Ellis

michelle.ellis2@nhs.net

02082029030

Details

Date posted

06 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3036-26-0000

Job locations

7 Brampton Grove

Hendon

NW4 4AE


Privacy notice

The Phoenix Practice's privacy notice (opens in a new tab)