Job summary
We are a busy, active practice located in Hendon
NW4.
We are currently looking to recruit a receptionist with excellent communication skills. Previous experience working in a GP surgery is essential, and training will be given to the right applicant. As the first point of contact, this role is
integral to our approach to patient care, both face to face and on the
telephone.
Main duties of the job
The Medical Receptionist role is for an enthusiastic,
positive, self-motivated individual who can work both independently and as part
of our growing team. Our reception team are the first link for many patients
and visitors who come to the surgery. The role varies on a day-to-day basis
including greeting patients as they arrive and checking them in, collecting
patient notes and ensure that these vital records go to the right healthcare
professional. The day-to-day also involves using the clinical system and other
software programmes to make appointments, booking patient transport, booking
interpreters and dealing with test results. In addition, responding to tasks
from clinical and non-clinical staff, liaising with external community services
and emergency services and general administration.
Previous experience of working in GP Surgery is necessary.
Candidate should have excellent communication skills and good telephone
manners. An ability to work under pressure and working as a team is very
important. Meeting targets and dealing with challenging tasks will be a key
point for this role.
About us
Our existing team is friendly, helpful and
experienced. The practice team consists of 2 Partner GPs, 7 GPs, 3 practice
nurses, 1 Health Care Assistant, 4 pharmacists, social prescriber's, first
contact physio's, practice manager, admin and reception managers, and admin and
reception staff.
Job description
Job responsibilities
Job Description
Job Title:Medical Receptionist Reports To:Reception Manager / Administration Manager Hours:36 hours per week
Job Summary
To provide a courteous, efficient, and effective reception service, assisting patients in accessing appropriate healthcare services and supporting the practice team. The role requires projecting a positive and professional image in person and via telephone.
Key Responsibilities
- Deliver an efficient reception service to patients and visitors.
- Manage appointments, enquiries, and urgent consultations appropriately.
- Handle telephone calls, messages, and home visit requests accurately.
- Process repeat prescriptions within 48 hours.
- Prepare documentation for clinics and surgeries.
- Register new patients and maintain accurate records.
- File and retrieve patient notes and correspondence promptly.
- Maintain reception area and kitchen cleanliness.
- Open and close the premises securely.
- Undertake additional duties as requested by management.
Confidentiality
Maintain strict confidentiality regarding patient, staff, and practice information in line with policies and data protection regulations.
Health & Safety
Promote and maintain health, safety, and infection control standards, reporting hazards and undertaking relevant training.
Equality & Diversity
Support the rights of patients and colleagues by respecting privacy, dignity, and individual needs, and acting in a non-judgmental and inclusive manner.
Professional Development
Participate in training and annual performance reviews, taking responsibility for personal learning and development.
Quality & Communication
Contribute to team effectiveness by communicating clearly, managing time and workload efficiently, and supporting service improvements.
Job description
Job responsibilities
Job Description
Job Title:Medical Receptionist Reports To:Reception Manager / Administration Manager Hours:36 hours per week
Job Summary
To provide a courteous, efficient, and effective reception service, assisting patients in accessing appropriate healthcare services and supporting the practice team. The role requires projecting a positive and professional image in person and via telephone.
Key Responsibilities
- Deliver an efficient reception service to patients and visitors.
- Manage appointments, enquiries, and urgent consultations appropriately.
- Handle telephone calls, messages, and home visit requests accurately.
- Process repeat prescriptions within 48 hours.
- Prepare documentation for clinics and surgeries.
- Register new patients and maintain accurate records.
- File and retrieve patient notes and correspondence promptly.
- Maintain reception area and kitchen cleanliness.
- Open and close the premises securely.
- Undertake additional duties as requested by management.
Confidentiality
Maintain strict confidentiality regarding patient, staff, and practice information in line with policies and data protection regulations.
Health & Safety
Promote and maintain health, safety, and infection control standards, reporting hazards and undertaking relevant training.
Equality & Diversity
Support the rights of patients and colleagues by respecting privacy, dignity, and individual needs, and acting in a non-judgmental and inclusive manner.
Professional Development
Participate in training and annual performance reviews, taking responsibility for personal learning and development.
Quality & Communication
Contribute to team effectiveness by communicating clearly, managing time and workload efficiently, and supporting service improvements.
Person Specification
Experience
Essential
- Essential Criteria
- Experience in NHS/Primary Care:
- Demonstrable experience working within a GP surgery or similar healthcare setting.
- Confidentiality:
- A clear understanding of the importance of patient confidentiality, with a commitment to maintaining discretion and professionalism at all times.
- Autonomy and Initiative:
- Ability to work independently, using sound judgment to prioritise tasks and manage workload without direct supervision.
- Adaptability and Resilience:
- Proven ability to work effectively under pressure in a fast-paced and constantly evolving environment.
- Team Collaboration:
- Strong interpersonal skills and the ability to work collaboratively within a multi-skilled, integrated team.
- Flexibility:
- Willingness and ability to work flexible hours, including availability during required times to meet the needs of the practice.
Desirable
- Desirable Criteria
- IT Proficiency:
- Experience using clinical systems such as EMIS Web and Docman, as well as familiarity with Microsoft Office applications (Word, Excel, Outlook).
Person Specification
Experience
Essential
- Essential Criteria
- Experience in NHS/Primary Care:
- Demonstrable experience working within a GP surgery or similar healthcare setting.
- Confidentiality:
- A clear understanding of the importance of patient confidentiality, with a commitment to maintaining discretion and professionalism at all times.
- Autonomy and Initiative:
- Ability to work independently, using sound judgment to prioritise tasks and manage workload without direct supervision.
- Adaptability and Resilience:
- Proven ability to work effectively under pressure in a fast-paced and constantly evolving environment.
- Team Collaboration:
- Strong interpersonal skills and the ability to work collaboratively within a multi-skilled, integrated team.
- Flexibility:
- Willingness and ability to work flexible hours, including availability during required times to meet the needs of the practice.
Desirable
- Desirable Criteria
- IT Proficiency:
- Experience using clinical systems such as EMIS Web and Docman, as well as familiarity with Microsoft Office applications (Word, Excel, Outlook).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
