Operations Manager

Job description

Job responsibilities

This pivotal role encompasses IT, building and data management, as well as Information Governance duties and line management of the Administration Team.

IT Management: As the practice IT lead, it is the Operations Managers responsibility to ensure the smooth running of the practice from a technical perspective. This includes general IT fixes, liaison with commissioning support units and facilitating rapid adjustments in response to unforeseen change. As well as this the OM is the current main smartcard sponsor.

Building Management: The buildings side of the role involves planning and installation assistance of building projects, as well as organisation and maintenance of systems for compliance with statutory regulations from a Contractual, CQC and Infection Control Perspective.

Data Management: The OM is the practice lead for data analysis and reporting. Part of this role is responsibility for claims management and leading on the technical side of the introduction of new Locally Commissioned Services.

Part of this project delivery is the design and introduction of clinical templates to match the clinical and contractual needs of the LCS, as well as the data gathering required to satisfy the service specification. The OM will where required, design and introduce digitisation initiatives for the purpose of saving clinical time.

The reporting aspect of the role covers invitations for medical appointments, auditing for patient safety and medication alerts as well as forward planning for projects or contractual compliance. Information Governance: The OM is the main administrator for the Practice's Data Security and Protection Toolkit, maintaining both the Asset Register and Data Flow Map on behalf of the practice. The OM also constructs Data Protection Impact Assessments for the practice as and when required.

Finance: The OM maintains the 'Practice Incomes' database, which links LCS claims and GMS activity on a monthly basis to their associated remittances, providing context and assistance to the Practice bookkeeper and accountants.

Administration Management:

Line Manager for the Administration team As Operations Manager oversee the practice's back-office administration functions, including secretarial, book keeping, registration and scanning administration.

This role includes some elements of HR guided by the HR Manager.

The Operations Manager will assist in aspects of facilitating meetings from an IT aspect. In this role The OM also deputises for the Practice's Patient Services and Practice Managers in periods of absence, with whom The OM shares duty management of the Practice sites. These are currently in Crawley with the Partridge Green site coming on board in 2026.

Person Specification

Experience

Essential

• Experience in GP practice or primary care management
• Strong organisational and leadership skills
• Proven ability to manage short-term projects and competing priorities
• Excellent communication and stakeholder engagement skills
• Understanding of NHS primary care structures, regulations, and governance

Desirable

• Experience working in a multi-site practice
• Involvement in practice expansion, new branch setup, or service development
• Experience working with PCNs or ICBs
• Leadership or management qualification
• Have your own vehicle and a current clean driving licence.

Qualifications

Desirable

• Leadership or management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Saxonbrook Medical

Address

Maidenbower Surgery

7 Maidenbower Square

Crawley

West Sussex

RH10 7QH

Employer's website

https://www.saxonbrook.net/ (Opens in a new tab)