Receptionist

Job summary

The Reception is a typically busy environment with the successful candidate being comfortable with multitasking various types of work. The role primarily requires the post holder to engage with patients in all settings including face to face, telephone and electronically, providing them with booking support and navigation services.

Main duties of the job

Answer the telephone in a courteous, timely and professional manner

Communicate with patients and their families in a compassionate manner

Communicate with GPs, other health professionals and their staff

Make appointments and triage appropriately to the correct clinicians

Perform any other administrative duties as directed

Use clinical IT systems (full training will be provided) The ability to multitask and prioritise effectively whilst staying calm under pressure;

Has a good understanding of confidentiality;

Flexibility in working pattern and duties

Ability to cope with and manage change

Opening up and locking up the practice as and when the hours dictate.

Ad hoc admin duties as required.

Computer literate.EmisWeb familiarity is desirable but training will be provided.

Maintain patient and practice confidentiality at all times

Work to clinical governance processes and standard

Ensure all mandatory training is complete and up to date

About us

We at the Sheerwater Health Centre are looking for a friendly Receptionist Patient Navigator to join our family run Practice. With the onset of the NHS changes, an opportunity for the role of Receptionist Patient Navigator has become available. The role will be suited to someone who is organised with excellent customer service skills for a fast paced environment where you can make a real difference to people's lives every day.