Receptionist/Administrator

Job summary

We are looking for an experienced, friendly, and highly organised Reception Administrator to join our busy and welcoming team.

This is a key front-facing role within the practice, and we would particularly welcome applications from individuals who have previous experience working within a GP surgery or primary care setting.

You will be the first point of contact for our patients, staff, and visitors, delivering a professional, efficient, and compassionate service. Alongside reception duties, you will play an important role in supporting the wider administrative team to ensure the smooth and effective day-to-day running of the practice.

Main duties of the job

Provide a courteous & efficient reception service, welcoming patients & visitors in person and over the telephone.

Schedule appointments, manage patient records & update information on our systems accurately and confidentially.

Liaise with other staff to support effective service delivery.

Handle general enquiries, correspondence & administrative tasks such as filing, scanning and data entry.

Maintain patient confidentiality & uphold NHS values at all times.

We are looking for highly motivated people, who can work in a busy environment and who have excellent customer service skills. You must be capable of working as part of a team whilst using your own initiative. You are expected to provide a first class service to patients, projecting a positive and friendly image and act as a point of contact between patients and clinical staff.

The Practice is open 7 days a week to offer patients increased access and improve our staff's work:life balance. Successful applicants will work a fixed pattern over several days.

Morning hours are 7.45am-2pm and afternoon hours are 2pm-8pm.

Weekend hours are 8.45am-1pm and 1pm-5pm.

Additional hours may be available to the right candidate. Overtime is also available to cover annual leave.

Interviews will be held during the week 13th-17th April 2026.

Please be aware we do not offer visa sponsorship.

About us

Our clinical team comprising of 2 partners, 8 salaried GPs, Trainee GPs plus a highly experienced Healthcare Team, First Contact Physios, Clinical Pharmacists, Dieticians, Social Prescribers, Adult and Children Mental Health Practitioners, Practice Manager, Assistant Practice Manager, and experienced reception/administration staff make up a great team.

We are an innovative practice using Workflow Optimisation, Pathology Go, AskMyGP, Docman, Accurx and Care Navigation.

We aim to give our reception/administration team the opportunity to learn all aspects of the role, so improving knowledge and job satisfaction.

If you are enthusiastic, reliable, and passionate about delivering excellent patient care through administrative support, we would love to hear from you.