Job summary
We are looking for an experienced and dynamic person to join our Patient Services Team. The role is part-time from 8.30am to 6pm on Thursday and 8am to 6pm on Friday (total 17.5 hours).
The Patient Services Team play a central role in ensuring the smooth and efficient day-to-day operation of Silverdale Practice. The post holder will provide high-quality administrative and front-of-house support, delivering an excellent standard of patient care and communication at all times.
Main duties of the job
- Maintaining accurate and up-to-date patient medical records.
- Signposting patients to appropriate services and appointments.
- Handling patient enquiries professionally and efficiently.
- Registering new patients in line with practice protocols.
- Managing the flow of information between hospitals, community services, GPs, and patients.
- Supporting patients with digital tools such as eConsult and the NHS App.
- Ensuring patient confidentiality, privacy, and dignity at all times.
About us
We are a two site practice based in the heart of Burgess Hill, West Sussex. We provide GMS to a registered list of 13,600 patients. We have a team of 5 Partners, associate GPs, a paramedic practitioner, clinical pharmacist, care coordinators, medical secretaries, an experienced nurse team including nurses and HCAs and a very experienced and compassionate Patient Services Team. We have an experienced senior management team, led by our Practice Manager and we use EMIS clinical system, AccuRx and eConsults.
We are a member practice of the Burgess Hill Villages Primary Care Network, along with three other local practices. We strive to provide the highest level of clinically safe and sustainable service to our patients whilst enabling our practice team to flourish within a supportive and family-friendly environment. We utilise technology to improve our processes and embrace change where it can demonstrate better outcomes for our patients and team.
Job description
Job responsibilities
Key Responsibilities and Accountabilities
- Manage multiple and sometimes conflicting priorities in a calm and organised manner.
- Adhere to practice protocols when prioritising work and responding to patient needs.
- Communicate clearly, courteously, and professionally with patients, colleagues, and external professionals.
- Develop and maintain positive working relationships across all levels of the organisation.
- Demonstrate initiative and the ability to work independently while remaining a strong team player.
- Maintain focus, accuracy, and professionalism in all aspects of the role.
- Ensure compliance with Data Protection and Information Governance requirements.
- Demonstrate proficient keyboard and IT skills to support accurate data entry and communication.
Communication and Working Relationships
The post holder must demonstrate excellent interpersonal and communication skills and build effective working relationships with:
- Patients and their families
- Clinical and administrative colleagues
- External healthcare professionals across primary and secondary care
Job description
Job responsibilities
Key Responsibilities and Accountabilities
- Manage multiple and sometimes conflicting priorities in a calm and organised manner.
- Adhere to practice protocols when prioritising work and responding to patient needs.
- Communicate clearly, courteously, and professionally with patients, colleagues, and external professionals.
- Develop and maintain positive working relationships across all levels of the organisation.
- Demonstrate initiative and the ability to work independently while remaining a strong team player.
- Maintain focus, accuracy, and professionalism in all aspects of the role.
- Ensure compliance with Data Protection and Information Governance requirements.
- Demonstrate proficient keyboard and IT skills to support accurate data entry and communication.
Communication and Working Relationships
The post holder must demonstrate excellent interpersonal and communication skills and build effective working relationships with:
- Patients and their families
- Clinical and administrative colleagues
- External healthcare professionals across primary and secondary care
Person Specification
Experience
Essential
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport.
- Ability to remain calm and professional under pressure.
- Good organisational and time management skills.
- Accurate data entry and proficient keyboard skills.
- Ability to work independently and as part of a team.
- Ability to prioritise workload effectively.
- Professional telephone manner.
Desirable
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport.
- Ability to remain calm and professional under pressure.
- Good organisational and time management skills.
- Accurate data entry and proficient keyboard skills.
- Ability to work independently and as part of a team.
- Ability to prioritise workload effectively.
- Professional telephone manner.
Qualifications
Essential
- GCSE or equivalent in English & Maths grades A-C / 9-4)
- IT literacy with experience using Microsoft Office - Essential
- Customer service training
- Knowledge of NHS systems (e.g. EMIS or SystmOne)
Desirable
- Experience managing multiple tasks and priorities in a busy environment -
- Experience working in a GP surgery or other NHS setting
Person Specification
Experience
Essential
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport.
- Ability to remain calm and professional under pressure.
- Good organisational and time management skills.
- Accurate data entry and proficient keyboard skills.
- Ability to work independently and as part of a team.
- Ability to prioritise workload effectively.
- Professional telephone manner.
Desirable
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport.
- Ability to remain calm and professional under pressure.
- Good organisational and time management skills.
- Accurate data entry and proficient keyboard skills.
- Ability to work independently and as part of a team.
- Ability to prioritise workload effectively.
- Professional telephone manner.
Qualifications
Essential
- GCSE or equivalent in English & Maths grades A-C / 9-4)
- IT literacy with experience using Microsoft Office - Essential
- Customer service training
- Knowledge of NHS systems (e.g. EMIS or SystmOne)
Desirable
- Experience managing multiple tasks and priorities in a busy environment -
- Experience working in a GP surgery or other NHS setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
