Job summary
Reporting
to the Head of People and Culture, you will be the dedicated people and
workforce advisor for our clinical teams owning the day-to-day HR
relationship with our salaried GP and clinical workforce; co-designing and
driving our organisational Learning and Development programme for the whole
organisation; and playing a key role in our transition to a new HR platform.
This is a hands-on, varied role that sits at the heart of how we support and
develop our people.
We are
looking for someone who knows primary care from the inside who understands
how GP practices work, what it takes to work effectively alongside clinical
colleagues, and why good people management in this setting matters. You may be
CIPD qualified, or you may be an experienced primary care manager who is ready
to formalise that expertise and move into a people-focused role. What matters
most is the right combination of organisational capability, interpersonal
credibility, and genuine commitment to making Mereside a great place to work.
Main duties of the job
A key
part of this role is building effective working relationships with our GP and
clinical workforce colleagues who are highly qualified, often time-pressured,
and who expect to be supported by someone who understands their world.
Alongside this, you will take a leading role in shaping and delivering our
Learning and Development programme across the organisation. Key areas include:
- Salaried GP and Clinical
Workforce HR
- Learning and Development
- HR Platform Migration
About us
Mereside
Medical is a flourishing group of three East Cambridgeshire practices in Ely,
Haddenham and Soham, together serving c.45,000 patients. As a group, weve
grown rapidly and now employ more than 170 people across the three practices.
We are people-centred in our approach to work and believe that every contact
that a patient has with our staff is as valuable as the next in the patient
journey. We believe in clinical excellence, and that general practice is the
cornerstone of well-being in our community. We are innovative and
forward-looking, and we embrace technology to enable more effective, efficient,
and connected ways of working to deliver ever better outcomes for our patients.
Our
goal is to deliver on the ambitions laid out in the NHS 10 Year Health Plan for
England in a way that is locally relevant, valued by patients, and satisfying
for our staff. In addition to our core general practice work we run a large
clinical research trials unit and we work closely with the ICB to develop
innovative ways to improve local service provision. We are the lead practice
for one of the two local PCNs and are represented in both.
We are
proud to be the host organisation for the NIHR Greater Cambridge & Suffolk
Commercial Research Delivery Centre (Primary Care), one of only 14 in England.
This prestigious designation recognises our commitment to accelerating
commercial clinical research delivery for health and economic benefit across
our region.
Job description
Job responsibilities
Salaried GP and Clinical
Workforce HR
-
Act
as a trusted, discreet, and neutral point of contact for GPs and clinical staff
on people matters someone colleagues feel genuinely comfortable approaching,
whether an issue is routine or sensitive, and who can be relied upon to handle
it with appropriate confidentiality and care
-
Work
with clinical teams to build a genuine mutual understanding of the practical,
operational, and contractual demands of working in primary care serving as a
conduit between salaried GPs, Partners, and the wider organisation, navigating
sensitive matters with skill and diplomacy when they arise
-
Manage
the operational HR processes for the GP workforce, and support the nurse
manager and advanced practitioner manager with equivalent processes for their
teams: recruitment and onboarding, leave management (in liaison with the rota
coordinator and practice managers), flexible working requests, and occupational
health referrals
-
Liaise
with and support Lead GPs in their mentoring and supervisory roles
understanding the support structures in place for clinical staff and helping to
ensure they work well in practice
-
Coordinate
the planning, approval, and management of clinical placements including GP
fellows, retainer scheme participants, and medical students liaising with
training schools, the rota coordinator, and People and Culture colleagues to
ensure placements are well-organised and properly supported
-
Provide
day-to-day HR guidance to practice managers on clinical workforce matters,
escalating to the Head of People and Culture as appropriate.
Learning and Development
-
Working
closely with the Lead GP Partners for Culture and Quality, co-design and take
ownership of an annual Learning and Development plan for the organisation
covering both clinical and non-clinical staff, and spanning mandatory
requirements through to development and enrichment
-
Bring
ideas and initiative to what the Learning and Development programme looks like
researching content, identifying providers, and proposing how we invest our
training budget to best effect
-
Coordinate
training delivery across the organisation, working with service teams to
protect adequate time for staff undergoing training without compromising
patient care
-
Improve
the quality of our weekly clinical meeting support working with the
coordinating Practice Manager to ensure well-structured agendas, accurate
minutes, and timely follow-up on actions
-
Support
the planning and organisation of our quarterly Clinical Governance closure
days, ensuring sessions are purposeful, well-prepared, and make the most of the
protected time available
-
Maintain
records of training activity, mandatory compliance, and programme spend, and
report regularly to clinical and operational leadership.
HR Platform Migration
-
In
the first three to four months, your primary focus will be supporting the Head
of People and Culture with the data cleanse and migration work required for our
move to a new HR and payroll platform ensuring employee records are accurate,
complete, and ready for transition
-
This
involves methodical data work identifying and resolving discrepancies,
liaising with our payroll provider, and documenting standards with a
deliberate handover into the wider role as the migration completes.
Job description
Job responsibilities
Salaried GP and Clinical
Workforce HR
-
Act
as a trusted, discreet, and neutral point of contact for GPs and clinical staff
on people matters someone colleagues feel genuinely comfortable approaching,
whether an issue is routine or sensitive, and who can be relied upon to handle
it with appropriate confidentiality and care
-
Work
with clinical teams to build a genuine mutual understanding of the practical,
operational, and contractual demands of working in primary care serving as a
conduit between salaried GPs, Partners, and the wider organisation, navigating
sensitive matters with skill and diplomacy when they arise
-
Manage
the operational HR processes for the GP workforce, and support the nurse
manager and advanced practitioner manager with equivalent processes for their
teams: recruitment and onboarding, leave management (in liaison with the rota
coordinator and practice managers), flexible working requests, and occupational
health referrals
-
Liaise
with and support Lead GPs in their mentoring and supervisory roles
understanding the support structures in place for clinical staff and helping to
ensure they work well in practice
-
Coordinate
the planning, approval, and management of clinical placements including GP
fellows, retainer scheme participants, and medical students liaising with
training schools, the rota coordinator, and People and Culture colleagues to
ensure placements are well-organised and properly supported
-
Provide
day-to-day HR guidance to practice managers on clinical workforce matters,
escalating to the Head of People and Culture as appropriate.
Learning and Development
-
Working
closely with the Lead GP Partners for Culture and Quality, co-design and take
ownership of an annual Learning and Development plan for the organisation
covering both clinical and non-clinical staff, and spanning mandatory
requirements through to development and enrichment
-
Bring
ideas and initiative to what the Learning and Development programme looks like
researching content, identifying providers, and proposing how we invest our
training budget to best effect
-
Coordinate
training delivery across the organisation, working with service teams to
protect adequate time for staff undergoing training without compromising
patient care
-
Improve
the quality of our weekly clinical meeting support working with the
coordinating Practice Manager to ensure well-structured agendas, accurate
minutes, and timely follow-up on actions
-
Support
the planning and organisation of our quarterly Clinical Governance closure
days, ensuring sessions are purposeful, well-prepared, and make the most of the
protected time available
-
Maintain
records of training activity, mandatory compliance, and programme spend, and
report regularly to clinical and operational leadership.
HR Platform Migration
-
In
the first three to four months, your primary focus will be supporting the Head
of People and Culture with the data cleanse and migration work required for our
move to a new HR and payroll platform ensuring employee records are accurate,
complete, and ready for transition
-
This
involves methodical data work identifying and resolving discrepancies,
liaising with our payroll provider, and documenting standards with a
deliberate handover into the wider role as the migration completes.
Person Specification
Experience
Essential
- At least 3-5 years experience working in primary care this is essential; you need to understand how GP practices work, the dynamics of clinical teams, and what good people management looks like in this setting
- Experienced in managing or closely supporting clinical or operational staff, with the personal credibility and interpersonal skill to earn the trust of professionally qualified clinical colleagues and the discretion and judgement to handle sensitive matters carefully when they arise
- Highly organised, with strong process management skills someone who follows things through, keeps records well, and brings order to complexity
- Confident with IT and digital systems comfortable working in HR, payroll, or practice management platforms, and able to work methodically with data
- A clear and confident communicator in writing and in person with the interpersonal credibility to work effectively alongside salaried GPs and clinical leaders
- Self-motivated and able to work with a good degree of autonomy you will manage your own workload across multiple areas and will need to prioritise well without constant direction.
Desirable
- Hold a CIPD qualification at Level 5 or above, or are working towards one
- Have experience of salaried GP employment frameworks, BMA contracts, or working with ARRS roles
- Have been involved in organising or supporting training programmes, clinical meetings, or governance processes
- Are a clinician or have a clinical background and are looking to move into a people and organisational development role we would actively support the right person to work towards CIPD qualification.
Qualifications
Desirable
- Hold a CIPD qualification at Level 5 or above, or are working towards one
Person Specification
Experience
Essential
- At least 3-5 years experience working in primary care this is essential; you need to understand how GP practices work, the dynamics of clinical teams, and what good people management looks like in this setting
- Experienced in managing or closely supporting clinical or operational staff, with the personal credibility and interpersonal skill to earn the trust of professionally qualified clinical colleagues and the discretion and judgement to handle sensitive matters carefully when they arise
- Highly organised, with strong process management skills someone who follows things through, keeps records well, and brings order to complexity
- Confident with IT and digital systems comfortable working in HR, payroll, or practice management platforms, and able to work methodically with data
- A clear and confident communicator in writing and in person with the interpersonal credibility to work effectively alongside salaried GPs and clinical leaders
- Self-motivated and able to work with a good degree of autonomy you will manage your own workload across multiple areas and will need to prioritise well without constant direction.
Desirable
- Hold a CIPD qualification at Level 5 or above, or are working towards one
- Have experience of salaried GP employment frameworks, BMA contracts, or working with ARRS roles
- Have been involved in organising or supporting training programmes, clinical meetings, or governance processes
- Are a clinician or have a clinical background and are looking to move into a people and organisational development role we would actively support the right person to work towards CIPD qualification.
Qualifications
Desirable
- Hold a CIPD qualification at Level 5 or above, or are working towards one
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
