Job responsibilities
Based: Mereside Medical Practices (Cathedral Medical Centre, Haddenham Surgery, Staploe Medical Centre and Wilburton Office as necessary)
Basis: Permanent, 25 37 hrs per week
Salary: £23,591 - £25,721 FTE per annum pro rata
Eligibility: You must be eligible to work in the UK
About Us
Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving over 40,000 patients. As a group, we've grown rapidly and now employ more than 140 people across the three practices. We are people-centred in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.
Our goal is to deliver on the ambitions laid out in the GP forward view in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large Commercial Clinical Research Trials Unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.
The Role
The Level 1 Healthcare Assistant (HCA) is part of our team of seven HCAs across the organisation who provide support to our current clinical team.
Your Responsibilities
Working under the supervision of the Nurse Manager and team members demonstrate developing competence and clinical skills in the duties listed below, ensuring all information is clearly and objectively recorded according to practice policy.
o Phlebotomy
o Perform and record an ECG
o Blood Pressure checks / Ambulatory Blood Pressure Monitoring
o Near patient testing for INR monitoring
o Capillary samples of blood glucose and haemoglobin
o Perform and record an audiometry test
o Assist with setting up of equipment and chaperoning for Women's Health Procedures
o Application of basic dressings as directed by Practice Nurse
o Maintain stock levels / emptying clinical waste in consulting rooms
o Recording of specimens prior to dispatch by courier
o Liaison with pathology departments within secondary care as required
o Chaperoning for other clinicians as required
o General administrative support and computer data entry
o Any other duties as deemed appropriate to meet the needs of the Practice in the future.
- Demonstrate effective communication skills to optimise patient satisfaction while managing their expectations and supporting them to make decisions, plan care, or make positive change, including:
o When dealing with sensitive or confidential matters that may also have legal or ethical considerations, for example, safeguarding, substance abuse, sexual orientation and gender identity, racial and ethnic diversity, mental illness, disabilities, etc.
o To support patients to adopt health promotion strategies, and apply principles of self-care, including referring or sign-posting to other services that may support their wider well-being, e.g. District Nurses, Social Prescribers, Health & Well-being coaches, etc.
o Work collaboratively with your colleagues within Mereside practices and across the local health economy to manage risks and issues, and integrate effectively with health and social care providers, ensuring consistency of care across settings and practices.
- Be confident in, and/or willing to learn, relevant technologies to facilitate remote consultations and effective cross-site working (e.g. MS Teams, AskMyGP, SystmOne, AccuRx).
Facilitation and Learning
Able to recognise personal development needs and also facilitate learning for patient and carers.
This requires you to:
- Proactively share learning, information, and good practice insights across the practice and wider organisation to facilitate individual and team learning
- Advocate for, and positively contribute to, a cohesive culture of organisational learning and collaboration both within and between teams, to ensure the best patient experience throughout their entire journey.
Teamwork
You are part of the Mereside practice nursing team with delegated responsibility for patient care, being accountable to the Nurse Manager. This requires:
- Contribute positively to a sense of cohesion, and foster a culture of wider collaboration, across the organisation, engaging effectively with collaboration tools such as MS Teams to improve communication and information sharing across sites and teams, including remote workers
- Prioritise own workload and manage your time effectively to ensure that cases are handled by the most clinically appropriate member of the team, and completed in a timely manner
- Be proactive within your team to identify and service suggest improvements to the Nursing Manager based on feedback, evaluation, and need.
About You
Essential Requirements:
Strong organisational skills with ability to manage multiple tasks and changing priorities
- Excellent attention to detail and accuracy in data handling
- Good communication skills, both written and verbal
- Proficiency with Microsoft Office suite, particularly Excel, Word, and Outlook
- Ability to learn new systems and technology quickly
- Reliable and able to work independently once familiar with tasks
- Understanding of the importance of confidentiality in healthcare environments
Personal Qualities:
- Flexible and adaptable approach to varied daily tasks
- Collaborative team player who enjoys supporting others
- Proactive attitude with ability to spot opportunities for improvement
- Professional and friendly manner when dealing with staff and external contacts
- Commitment to supporting excellent patient care
If you are interested in this role please send a CV and covering letter to:
cpicb.mereside-recruitment@nhs.net.
Closing date: 10 October 2025. Please note we reserve the right to close this vacancy early.
