Job summary
Reporting
to the Group Medications Services Manager, you will oversee the day-to-day
operations of Staploe Medical Centre, ensuring consistent, high-quality service
delivery. Working closely with your Senior Dispensers and other related service
teams, you will implement the strategic vision set by the Medications Services
Manager while maintaining operational excellence, regulatory compliance, and
exceptional patient care. You will be instrumental in creating seamless
processes that enable effective cross-cover between sites and teams and
embedding a patient-first culture throughout the dispensary team.
Main duties of the job
- Operational Leadership & Service Delivery
- Team Management & Development
- Compliance & Quality Assurance
- Administrative & Financial Oversight
About us
Mereside Medical is a
flourishing group of three East Cambridgeshire practices in Ely, Haddenham and
Soham, together serving c.40,000 patients.
As a group, weve
grown rapidly and now employ more than 140 people across the three practices.
We are people-centred in our approach to work and believe that every contact
that a patient has with our staff is as valuable as the next in the patient
journey. We believe in clinical excellence, and that general practice is the
cornerstone of well-being in our community. We are innovative and
forward-looking, and we embrace technology to enable more effective, efficient,
and connected ways of working to deliver ever better outcomes for our patients.
Our goal is to
deliver on the ambitions laid out in the GP forward view in a way that is
locally relevant, valued by patients, and satisfying for our staff. In addition
to our core general practice work we run a large clinical research trials
unit and we work closely with the ICB to develop innovative ways to improve
local service provision. We are the lead practice for one of the two local PCNs
and are represented in both.
Job description
Job responsibilities
Your Responsibilities
Operational Leadership & Service Delivery
- Lead daily operations for the Staploe Medical Centre dispensary, ensuring consistent service standards and processes
- Implement policies and procedures developed by the Group Medications Services Manager to standardise workflows across both sites, working collaboratively to improve these
- Work closely with the Deputy Dispensary Manager at Haddenham Surgery to coordinate workload distribution between sites to optimise efficiency and enable cross-cover arrangements
- Monitor service quality and patient satisfaction, implementing improvements as directed by the Group Medications Services Manager
- Ensure all dispensary functions including workflow management, prescription processing, and patient services are completed accurately and efficiently
- Maintain oversight of stock management in collaboration with the Dispensary Procurement Coordinator
Team Management & Development - Provide line management for Senior Dispensers
- Conduct regular one-to-one meetings with direct reports to support performance and development
- Complete annual appraisals for all dispensary team members in collaboration with the Group Medications Services Manager
- Support recruitment and onboarding of new team members as required
- Coordinate training programmes and ensure all team members meet mandatory training requirements
- Foster a collaborative culture that prioritises patient experience and cross-site teamwork
Compliance & Quality Assurance - Ensure adherence to MHRA, GPhC, and NHS regulations across both dispensaries
- Oversee controlled drugs governance, stock control procedures, and prescription services optimisation
- Coordinate completion of DSQS requirements and annual audit processes
- Monitor and respond to dispensing errors, ensuring appropriate documentation and learning
- Maintain and update Standard Operating Procedures under guidance from the Group Medications Services Manager
- Conduct monthly quality audits and implement corrective actions as required
Administrative & Financial Oversight - Manage staff rotas, leave planning, and absence cover across both sites
- Monitor dispensary budgets and expenditure within parameters set by the Group Medications Services Manager
- Coordinate monthly submissions and vaccination claims with the Procurement Coordinator
- Support financial sustainability by acting upon performance reports provided by the Finance Team
Job description
Job responsibilities
Your Responsibilities
Operational Leadership & Service Delivery
- Lead daily operations for the Staploe Medical Centre dispensary, ensuring consistent service standards and processes
- Implement policies and procedures developed by the Group Medications Services Manager to standardise workflows across both sites, working collaboratively to improve these
- Work closely with the Deputy Dispensary Manager at Haddenham Surgery to coordinate workload distribution between sites to optimise efficiency and enable cross-cover arrangements
- Monitor service quality and patient satisfaction, implementing improvements as directed by the Group Medications Services Manager
- Ensure all dispensary functions including workflow management, prescription processing, and patient services are completed accurately and efficiently
- Maintain oversight of stock management in collaboration with the Dispensary Procurement Coordinator
Team Management & Development - Provide line management for Senior Dispensers
- Conduct regular one-to-one meetings with direct reports to support performance and development
- Complete annual appraisals for all dispensary team members in collaboration with the Group Medications Services Manager
- Support recruitment and onboarding of new team members as required
- Coordinate training programmes and ensure all team members meet mandatory training requirements
- Foster a collaborative culture that prioritises patient experience and cross-site teamwork
Compliance & Quality Assurance - Ensure adherence to MHRA, GPhC, and NHS regulations across both dispensaries
- Oversee controlled drugs governance, stock control procedures, and prescription services optimisation
- Coordinate completion of DSQS requirements and annual audit processes
- Monitor and respond to dispensing errors, ensuring appropriate documentation and learning
- Maintain and update Standard Operating Procedures under guidance from the Group Medications Services Manager
- Conduct monthly quality audits and implement corrective actions as required
Administrative & Financial Oversight - Manage staff rotas, leave planning, and absence cover across both sites
- Monitor dispensary budgets and expenditure within parameters set by the Group Medications Services Manager
- Coordinate monthly submissions and vaccination claims with the Procurement Coordinator
- Support financial sustainability by acting upon performance reports provided by the Finance Team
Person Specification
Qualifications
Essential
- Qualified Dispenser or Pharmacy Technician with NVQ Level 3 (Pharmacy Services) or equivalent qualification
Experience
Essential
- You should have or be:
- Qualified Dispenser or Pharmacy Technician with NVQ Level 3 (Pharmacy Services) or equivalent qualification
- Proven management experience with at least 3-4 years in a supervisory or management role ideally within community or primary care dispensing
- Strong team leadership skills with demonstrated ability to manage and develop multi-site teams
- Excellent organisational skills with experience managing complex rotas, workflows, and competing priorities
- Proficient in Microsoft Excel with strong numeracy skills for quantitative reporting, analysis, and operational planning
- Effective communicator with strong written and verbal skills
- Detail-oriented and quality-focused with commitment to accuracy and regulatory compliance
Desirable
- It would be an advantage if you also:
- Have deep understanding of dispensary operations including SOPs, controlled drugs regulations, stock control, and NHS claims processes
- Have experience with SystmOne or other PMR systems used in primary care
- Possess knowledge of ePACT2 and EPS systems, or prior experience of online reporting tools that require analysis to inform performance and guide remedial action
- Have previous experience implementing process improvements or standardisation across multiple sites
- Hold additional qualifications in management or leadership.
Person Specification
Qualifications
Essential
- Qualified Dispenser or Pharmacy Technician with NVQ Level 3 (Pharmacy Services) or equivalent qualification
Experience
Essential
- You should have or be:
- Qualified Dispenser or Pharmacy Technician with NVQ Level 3 (Pharmacy Services) or equivalent qualification
- Proven management experience with at least 3-4 years in a supervisory or management role ideally within community or primary care dispensing
- Strong team leadership skills with demonstrated ability to manage and develop multi-site teams
- Excellent organisational skills with experience managing complex rotas, workflows, and competing priorities
- Proficient in Microsoft Excel with strong numeracy skills for quantitative reporting, analysis, and operational planning
- Effective communicator with strong written and verbal skills
- Detail-oriented and quality-focused with commitment to accuracy and regulatory compliance
Desirable
- It would be an advantage if you also:
- Have deep understanding of dispensary operations including SOPs, controlled drugs regulations, stock control, and NHS claims processes
- Have experience with SystmOne or other PMR systems used in primary care
- Possess knowledge of ePACT2 and EPS systems, or prior experience of online reporting tools that require analysis to inform performance and guide remedial action
- Have previous experience implementing process improvements or standardisation across multiple sites
- Hold additional qualifications in management or leadership.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
