Wychall Lane Surgery

Reception /Administrator

Information:

This job is now closed

Job summary

An exciting opportunity has arisen at Wychall Lane Surgery for a part time experienced Receptionist / Administrator to join Wychall Lane Surgery. In return, we offer a competitive salary, NHS pension, onsite parking and ongoing training.

Main duties of the job

Reception is the shop window of the surgery and plays a very important role in promoting an appropriate image to our patients and the general public. The receptionist will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, and provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. The receptionist will always use the most up to date templates and information available and ensure that all records are kept accurately and in accordance with the practice policies and procedure note.

About us

Wychall Lane Surgery has seven partners and two salaried GPs, as well as a team of nursing staff. We have a large administration and reception team who support in the daily running of duties behind the scene.

Details

Date posted

16 August 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3008-23-0000

Job locations

11 Wychall Lane

Kings Norton

Birmingham

West Midlands

B38 8TE


Job description

Job responsibilities

Reception is the shop window of the surgery and plays a very important role in promoting an appropriate image to our patients and the general public. The receptionist must be professional, knowledgeable, relaxed and friendly at all times. The receptionist will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, and provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. The receptionist will always use the most up to date templates and information available and ensure that all records are kept accurately and in accordance with the practice policies and procedure note. Receptionist will support the Reception and Administration Manager in compliance with QOF and CQC requirements.

Job description

Job responsibilities

Reception is the shop window of the surgery and plays a very important role in promoting an appropriate image to our patients and the general public. The receptionist must be professional, knowledgeable, relaxed and friendly at all times. The receptionist will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, and provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. The receptionist will always use the most up to date templates and information available and ensure that all records are kept accurately and in accordance with the practice policies and procedure note. Receptionist will support the Reception and Administration Manager in compliance with QOF and CQC requirements.

Person Specification

Qualifications

Essential

  • GSE Grade A to C in English and Maths
  • Qualified to NVQ level 2 in Health and social care

Desirable

  • Experienced in customer focused service
  • environment within NHS or equivalent high volume demanding.
  • Experience of reception work in a busy environment
Person Specification

Qualifications

Essential

  • GSE Grade A to C in English and Maths
  • Qualified to NVQ level 2 in Health and social care

Desirable

  • Experienced in customer focused service
  • environment within NHS or equivalent high volume demanding.
  • Experience of reception work in a busy environment

Employer details

Employer name

Wychall Lane Surgery

Address

11 Wychall Lane

Kings Norton

Birmingham

West Midlands

B38 8TE


Employer's website

https://wychalllanesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Wychall Lane Surgery

Address

11 Wychall Lane

Kings Norton

Birmingham

West Midlands

B38 8TE


Employer's website

https://wychalllanesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Manager

Louisa Jones

info.wls@nhs.net

01216282345

Details

Date posted

16 August 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3008-23-0000

Job locations

11 Wychall Lane

Kings Norton

Birmingham

West Midlands

B38 8TE


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