Job summary
Do you have excellent customer service skills?
Do you thrive in a busy, fast paced environment?
Are you an organized person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you!
We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.
Main duties of the job
You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:
- Processing appointment requests from patients for on the day and future appointments
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Registration of new patients computer data entry and medical records
- Ensure building security
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
Living and breathing our values at Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice/Department/Team
New Queen Street and Stanground
We are a large practice caring for 19,645 patients.
The reception team is made up of 15 members of staff across both sites.
Details
Date posted
22 January 2026
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A3007-26-0014
Job locations
The New Queen Street Surgery
Syers Lane
Whittlesey
Peterborough
PE7 1AT
Employer details
Employer name
Lakeside Healthcare Group
Address
The New Queen Street Surgery
Syers Lane
Whittlesey
Peterborough
PE7 1AT
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
HR Department
Supporting documents
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