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Lakeside Healthcare Group

Patient Services Advisor

The closing date is 16 November 2025

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Job summary

Do you have excellent customer service skills

Do you thrive in a busy, fast paced environment

Are you an organized person with great attention to detail

If you answered yes to any of these questions, we would like to hear from you

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

Main duties of the job

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:

  • Processing appointment requests from patients for on the day and future appointments
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Registration of new patients computer data entry and medical records
  • Ensure building security

About us

New Queen Street and Stanground

We are a large practice caring for 19,645 patients.

The reception team is made up of 15 members of staff across both sites.

Details

Date posted

04 November 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-25-0163

Job locations

The New Queen Street Surgery

Syers Lane

Whittlesey

Peterborough

PE7 1AT


Job description

Job responsibilities

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job description

Job responsibilities

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Person Specification

Experience

Essential

  • Customer Service Skills
  • Experience of working in a busy & multi-functional team
  • Call centre experience or equivalent

Desirable

  • Using Systm One (Clinical database)
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer facing environment
  • Experience of handling confidential information and data.

Qualifications

Essential

  • Good standard of education

Desirable

  • Customer Service qualification
Person Specification

Experience

Essential

  • Customer Service Skills
  • Experience of working in a busy & multi-functional team
  • Call centre experience or equivalent

Desirable

  • Using Systm One (Clinical database)
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer facing environment
  • Experience of handling confidential information and data.

Qualifications

Essential

  • Good standard of education

Desirable

  • Customer Service qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

The New Queen Street Surgery

Syers Lane

Whittlesey

Peterborough

PE7 1AT


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Employer details

Employer name

Lakeside Healthcare Group

Address

The New Queen Street Surgery

Syers Lane

Whittlesey

Peterborough

PE7 1AT


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

04 November 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-25-0163

Job locations

The New Queen Street Surgery

Syers Lane

Whittlesey

Peterborough

PE7 1AT


Supporting documents

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