Patient Services Advisor

Job summary

As part of the Reception Team you will be the first point of contact for patients contacting the surgery, either by telephone, face to face or digitally. The team are extremely busy, dealing with over 500 patient contacts per day and therefore an ability to be able to work at pace, whilst maintaining professionalism, is essential.

We have a great opportunity for the right candidate to join our Patient Services Team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

Main duties of the job

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:

• Working as part of the Patient Services Team to ensure patients and other service users queries are dealt with in a timely manner
• Answer calls from patients requesting a doctor consultation and take appropriate information recording it on the relevant system
• Process and action online consultation requests, forwarding them to the appropriate clinician
• Process repeat prescription requests in accordance with practice procedures
• Process patient registrations, deductions and other administrative tasks
• Provide administrative support to the clinical administration team as required. Including scanning, incoming/outgoing post, coding and summarising.

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

Lakeside Healthcare at Yaxley is part of Lakeside Healthcare, which serves the healthcare needs across three counties Cambridgeshire, Lincolnshire and Northamptonshire.

We are a well-established semi-rural practice with a growing list size of over 20,000. We usually achieve full QOF points and have been awarded the RCGP Quality Practice Award twice.

For many years we have been at the forefront embracing innovations in General Practice, to the benefit of both our patients and staff. We were early adopters of the Doctor First system and therefore have no waiting list for appointments.

Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Landsdowne Road

Yaxley

Peterborough

PE7 3JL

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

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Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Landsdowne Road

Yaxley

Peterborough

PE7 3JL

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

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