Lakeside Healthcare Group

Patient Services Administrator

The closing date is 26 October 2025

Job summary

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service. If you feel you are the right candidate for us we can provide you with excellent training and development opportunities.

Please note this is a fixed term position until 01 October 2026 working 22.5 hours a week

Main duties of the job

  • Maintain highest level of confidentiality and comply with data protection standards when handing patient related and other confidential/sensitive data
  • As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the SystmOne database and to ensure that clinical coded entries are entered appropriately and accurately
  • Undertake a variety of administrative duties to assist in the smooth running of the practice referrals using e-referral system, clinical coding, scanning and filing and other admin related tasks.
  • Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values at Lakeside Healthcare

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

Stamford - Lakeside Healthcare Group Stamford is a forward thinking, progressive organization offering primary care services to the people of Stamford and surrounding villages. We are a large practice with a population of over 29000 patients. We are a great team and welcome the challenges that a busy practice brings.

Details

Date posted

10 October 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

A3007-25-0157

Job locations

Lakeside Healthcare

Ryhall Road

Stamford

Lincolnshire

PE9 1YA


Job description

Job responsibilities

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job description

Job responsibilities

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Person Specification

Qualifications

Essential

  • Good Standard Of Education

Desirable

  • Customer Service qualification

Experience

Essential

  • Experience of working in a busy & multi-functional team

Desirable

  • Using Systm One (Clinical database)
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer facing environment
  • Experience of handling confidential information and data.
Person Specification

Qualifications

Essential

  • Good Standard Of Education

Desirable

  • Customer Service qualification

Experience

Essential

  • Experience of working in a busy & multi-functional team

Desirable

  • Using Systm One (Clinical database)
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer facing environment
  • Experience of handling confidential information and data.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Ryhall Road

Stamford

Lincolnshire

PE9 1YA


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)


Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Ryhall Road

Stamford

Lincolnshire

PE9 1YA


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Details

Date posted

10 October 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

A3007-25-0157

Job locations

Lakeside Healthcare

Ryhall Road

Stamford

Lincolnshire

PE9 1YA


Supporting documents

Privacy notice

Lakeside Healthcare Group's privacy notice (opens in a new tab)