Job summary
South Peterborough PCNs Personalised
Care Team consists of Social Prescribing Link Workers, Health and Wellbeing
Coaches and Care Coordinators. They are a forward thinking and innovative team
who deliver personalised care to a high standard. The post holder will be responsible for leading
and supporting the team in their day-to-day work, undertaking case load
reviews, identifying training and development needs and being a general first
point of contact for any questions, queries and ideas. In addition to line
managing the team, the post holder will also hold a caseload of patients in
their area of expertise as Social Prescribing Link Worker; Health &
Wellbeing Coach or Care Coordinator.
Main duties of the job
- Supervision and daily line management of Personalised
Care Team members; being a first point of contact
- Support
the Digital and Transformation Manager with projects across the PCN involving
the Personalised Care Team
- Developing induction plans for new members of the
team; identifying training requirements and opportunities for the existing team
- Provide support and guidance through facilitating
regular peer review sessions
- Working with
practices to establish and maintain appropriate referral processes
- Supporting patients through the personalised care
model, focusing on strengths and needs of individuals.
- Support
the Digital and Transformation Manager with projects across the PCN involving
the Personalised Care Team.
About us
LAKESIDE HEALTHCARE is changing the face of primary
care provision in England. We are bold, adventurous and ambitious and
determined to thrive in uncertain times. We are the largest true partnership
in the NHS and operate from various sites across the East Midlands. We serve
the healthcare needs of over 170,000 patients across Northamptonshire,
Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to
be part of a large organisation that is changing the way primary care is
delivered today.
Living and breathing our values at
Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about
people: working together for our patients and our teams, our patients come first
in everything we do. We strive to ensure we connect and respond to all needs
with compassion, care and respect to improve the lives and wellbeing of the
communities we serve.
Teamwork & Quality: In all areas of our business we
network, collaborate and learn from our Patients, Stakeholders and each another
to ensure we are always striving to improve, making the right and best
decisions to provide the best service.
About the Practice/Department/Team
Lead and
supported by a dynamic PCN Clinical Director and an impassioned Health
Inequalities Lead, the PCN has undertaken several initiatives locally in the
past 2 years to support patients with managing complex pain conditions, weight
management and addiction services to great effect.
Job description
Job responsibilities
The Personalised Care roles (Social Prescribing Link Workers, Health
& Wellbeing Coaches and Care Coordinators) play an important part in
providing extra time, capacity, and expertise to support patients to be
actively involved in managing their health and to make choices that are right
for them. Working to the What Matters To Me model, personalised care delivered
is focused on the strengths and needs of the individual.
The successful
candidate will be responsible for leading and providing the day-to-day
supervision and support for Personalised Care Team within the PCN; evolving and
developing business as usual processes and working with the Digital &
Transformation Manager to develop new initiatives to optimise the care options
available for the PCN patients and communities. A first line of contact and
guidance for site leads on the introduction and induction of new personalised
care roles into the PCN.
Job description
Job responsibilities
The Personalised Care roles (Social Prescribing Link Workers, Health
& Wellbeing Coaches and Care Coordinators) play an important part in
providing extra time, capacity, and expertise to support patients to be
actively involved in managing their health and to make choices that are right
for them. Working to the What Matters To Me model, personalised care delivered
is focused on the strengths and needs of the individual.
The successful
candidate will be responsible for leading and providing the day-to-day
supervision and support for Personalised Care Team within the PCN; evolving and
developing business as usual processes and working with the Digital &
Transformation Manager to develop new initiatives to optimise the care options
available for the PCN patients and communities. A first line of contact and
guidance for site leads on the introduction and induction of new personalised
care roles into the PCN.
Person Specification
Experience
Essential
- Experience of managing a team to deliver services
- Experience of working with a personalised care role in the NHS
- Experience of working with healthcare professionals and/or previous experience in the NHS or Social Care
- Experience and knowledge of providing support to vulnerable people through lifestyle interventions
- Experience of providing supervision
- Designing and implementation of training programmes to support team growth and development for patient care
- Experience in using SystmOne and its reporting functionalities
Desirable
- Experience of working within a Personalised Care role in primary care
- Awareness and experience of software to support Personalised Care
- Experience of project working to support patients in a what matters to me approach
Qualifications
Essential
- NVQ Level 3, Advanced Level or Equivalent experience in health and social care
- Leadership, or supervision qualification or equivalent experience
- Training in motivational coaching and interviewing or equivalent experience
Desirable
- Training in caseload management
Person Specification
Experience
Essential
- Experience of managing a team to deliver services
- Experience of working with a personalised care role in the NHS
- Experience of working with healthcare professionals and/or previous experience in the NHS or Social Care
- Experience and knowledge of providing support to vulnerable people through lifestyle interventions
- Experience of providing supervision
- Designing and implementation of training programmes to support team growth and development for patient care
- Experience in using SystmOne and its reporting functionalities
Desirable
- Experience of working within a Personalised Care role in primary care
- Awareness and experience of software to support Personalised Care
- Experience of project working to support patients in a what matters to me approach
Qualifications
Essential
- NVQ Level 3, Advanced Level or Equivalent experience in health and social care
- Leadership, or supervision qualification or equivalent experience
- Training in motivational coaching and interviewing or equivalent experience
Desirable
- Training in caseload management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
