Job summary
As the
Personalised Care Team Lead, you will oversee and support the Social
Prescribing Link Workers within Rockingham Forest PCN. This role is about
empowering patients to take control of their health and wellbeing. Our Link
Workers help people with a wide range of needswhether they are managing
long-term conditions, experiencing low mood or loneliness, or dealing with
complex social challenges.
You will be
responsible for the day-to-day supervision of the team, providing guidance
through the development and review of processes, setting clear criteria, and
strengthening connections with local community and voluntary groups.
Alongside your
leadership responsibilities, you will also work directly within a personalised
care roleeither as a Social Prescribing Link Worker, Health and Wellbeing
Coach, or Care Coordinator. Working as part of our multidisciplinary team, you
will support individuals to access non-medical services, build their
confidence, and connect with community resources that address the wider factors
affecting their health and wellbeing.
Main duties of the job
As the Personalised Care Team Lead, you will play a key role in shaping and supporting personalised care across the PCN. Youll lead a dedicated team of Social Prescribing Link Workers, Health & Wellbeing Coaches, and Care Coordinators, providing day-to-day supervision, guidance, and opportunities for staff development.
Working closely with GP practices, community partners, and voluntary organisations, youll help patients access the right support at the right time whether thats connecting with local services, building confidence to manage their health, or addressing wider social challenges.
Alongside your leadership role, youll also work directly with patients in a personalised care capacity, ensuring you remain connected to the people and communities you serve. By collaborating with the Digital & Transformation Manager, youll drive new initiatives, refine existing processes, and expand the support available, helping patients to live healthier, more independent lives.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice/Department/Team
Rockingham Forest PCN is a large, forward-thinking Primary Care Network compromising 3 practices across Corby, Kettering and Oundle covering a population of c.67k patients
This role is based across the Lakeside surgeries in Corby, Kettering and Oundle.
We recognise the value that this role can bring to our practices and our patients, and we look forward to growing our PCN team. Our aim is to provide exemplary patient care, finding innovative solutions in general practice to deliver the best care we can to our patients.
Job description
Job responsibilities
Primary Care Networks PCN are a group of local General Practice surgeries working in collaboration with one another to provide services to its local communities and patient groups. Lakeside Healthcare Group is responsible for 4 PCNs across 3 Localities and providing services to approximately 200,000 patients across these networks.
The Personalised Care roles Social Prescribing Link Workers, Health & Wellbeing Coaches and Care Coordinators play an important part in providing extra time, capacity, and expertise to support patients to be actively involved in managing their health and to make choices that are right for them. Working to the What Matters To Me model, personalised care delivered is focused on the strengths and needs of the individual.
The successful candidate will be responsible for the day-to-day supervision and support of the personalised care roles within the PCN; evolving and developing business as usual processes and working with the Digital & Transformation Manager DTM to develop new initiatives to optimise the care options available for the PCN patients and communities. A first line of contact and guidance for site leads on the introduction and induction of new personalised care roles into the PCN.
Job description
Job responsibilities
Primary Care Networks PCN are a group of local General Practice surgeries working in collaboration with one another to provide services to its local communities and patient groups. Lakeside Healthcare Group is responsible for 4 PCNs across 3 Localities and providing services to approximately 200,000 patients across these networks.
The Personalised Care roles Social Prescribing Link Workers, Health & Wellbeing Coaches and Care Coordinators play an important part in providing extra time, capacity, and expertise to support patients to be actively involved in managing their health and to make choices that are right for them. Working to the What Matters To Me model, personalised care delivered is focused on the strengths and needs of the individual.
The successful candidate will be responsible for the day-to-day supervision and support of the personalised care roles within the PCN; evolving and developing business as usual processes and working with the Digital & Transformation Manager DTM to develop new initiatives to optimise the care options available for the PCN patients and communities. A first line of contact and guidance for site leads on the introduction and induction of new personalised care roles into the PCN.
Person Specification
Qualifications
Essential
- NVQ Level 4, Advanced Level or Equivalent experience in health and social care or working towards
- Demonstrates commitment to continuous professional development
- Training in motivational coaching and interviewing or equivalent experience
Desirable
- Leadership, or supervision qualification or equivalent experience
- Training in caseload management
Experience
Essential
- Experience of working with a personalised care role in the NHS
- Experience of working with healthcare professionals and/or previous experience in the NHS or Social Care
- Experience and knowledge of providing support to vulnerable people through lifestyle interventions
- Experience of providing supervision
- Designing and implementation of training programmes to support team growth and development for patient care
- Experience in using SystmOne and its reporting functionalities
Desirable
- Experience of working within a Personalised Care role in primary care
- Good understanding of voluntary sector, community and well-being services
- Awareness and knowledge of quality improvement activities
- Awareness and experience of software to support Personalised Care
Person Specification
Qualifications
Essential
- NVQ Level 4, Advanced Level or Equivalent experience in health and social care or working towards
- Demonstrates commitment to continuous professional development
- Training in motivational coaching and interviewing or equivalent experience
Desirable
- Leadership, or supervision qualification or equivalent experience
- Training in caseload management
Experience
Essential
- Experience of working with a personalised care role in the NHS
- Experience of working with healthcare professionals and/or previous experience in the NHS or Social Care
- Experience and knowledge of providing support to vulnerable people through lifestyle interventions
- Experience of providing supervision
- Designing and implementation of training programmes to support team growth and development for patient care
- Experience in using SystmOne and its reporting functionalities
Desirable
- Experience of working within a Personalised Care role in primary care
- Good understanding of voluntary sector, community and well-being services
- Awareness and knowledge of quality improvement activities
- Awareness and experience of software to support Personalised Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
