Lakeside Healthcare Group

Patient Services Administrator

The closing date is 07 September 2025

Job summary

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service. If you feel you are the right candidate for us we can provide you with excellent training and development opportunities

Main duties of the job

  • Maintain highest level of confidentiality and comply with data protection standards when handing patient related and other confidential/sensitive data
  • As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the SystmOne database and to ensure that clinical coded entries are entered appropriately and accurately
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including opening of the post, clinical coding, scanning and filing
  • Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

NQS - Lakeside Healthcare New Queen Street & Stanground is a forward thinking, progressive organisation offering primary care services to the people of Whittlesey, Stanground and surrounding villages. We are a large practice with a population approaching 20,000 patients. We are a great team and welcome the challenges that a busy practice brings.]

Details

Date posted

27 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-25-0138

Job locations

The New Queen Street Surgery

Syers Lane

Whittlesey

Peterborough

PE7 1AT


Job description

Job responsibilities

As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the SystmOne database and to ensure that clinical coded entries are entered appropriately and accurately.

Undertake a variety of administrative duties to assist in the smooth running of the practice including opening of the post, clinical coding, scanning and filing.

Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties.

Participate in the co-ordination of the fire drills to comply with health and safety regulations

Job description

Job responsibilities

As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the SystmOne database and to ensure that clinical coded entries are entered appropriately and accurately.

Undertake a variety of administrative duties to assist in the smooth running of the practice including opening of the post, clinical coding, scanning and filing.

Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties.

Participate in the co-ordination of the fire drills to comply with health and safety regulations

Person Specification

Experience

Essential

  • Customer Service Skills
  • Experience of working in a busy &
  • multi-functional team.

Desirable

  • Using Systm One (Clinical
  • database)
  • Experience of working
  • within a GP Surgery
  • A minimum of three years
  • experience in a customer
  • facing environment
  • Experience of handling
  • confidential information and
  • data

Qualifications

Essential

  • Good standard of education

Desirable

  • Customer Service
  • qualification
Person Specification

Experience

Essential

  • Customer Service Skills
  • Experience of working in a busy &
  • multi-functional team.

Desirable

  • Using Systm One (Clinical
  • database)
  • Experience of working
  • within a GP Surgery
  • A minimum of three years
  • experience in a customer
  • facing environment
  • Experience of handling
  • confidential information and
  • data

Qualifications

Essential

  • Good standard of education

Desirable

  • Customer Service
  • qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

The New Queen Street Surgery

Syers Lane

Whittlesey

Peterborough

PE7 1AT


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)


Employer details

Employer name

Lakeside Healthcare Group

Address

The New Queen Street Surgery

Syers Lane

Whittlesey

Peterborough

PE7 1AT


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Details

Date posted

27 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-25-0138

Job locations

The New Queen Street Surgery

Syers Lane

Whittlesey

Peterborough

PE7 1AT


Supporting documents

Privacy notice

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