Go back
Lakeside Healthcare Group

Patient Services Advisor

The closing date is 07 September 2025

Apply for this job

Job summary

We are looking to recruit a Part time Patient Services Advisor to join our busy Reception/Telephone team in St Neots.

The Patient Services Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.

The successful applicant should have experience of handling high volumes of telephone calls and a focus on customer service, ensuring the patient experience is seamless and when issues do arrive they are dealt with politely and efficiently.

Main duties of the job

  • Answering incoming calls, dealing with patient queries and directing to the most suitable person/department
  • Be able to cover all reception duties as necessary
  • Process appointment requests from patients for on the day and future appointments by telephone and in person
  • Receiving patients and consulting with members of the practice team

About us

Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities.

We work together as practices to provide resilience, sharing learning and professional back-office support services

Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team.

We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.

Details

Date posted

22 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-25-0135

Job locations

Doctors Surgery

14 Huntingdon Street

St. Neots

Cambridgeshire

PE19 1BQ


Job description

Job responsibilities

Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job description

Job responsibilities

Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Person Specification

Qualifications

Essential

  • Good Standard of Education

Desirable

  • Customer Service Qualification

Experience

Essential

  • Customer Service Skills
  • Experience of working in a busy & multi-functional team.

Desirable

  • Using Systm One Clinical database
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer
  • facing environment
  • Experience of handling confidential information and data.
Person Specification

Qualifications

Essential

  • Good Standard of Education

Desirable

  • Customer Service Qualification

Experience

Essential

  • Customer Service Skills
  • Experience of working in a busy & multi-functional team.

Desirable

  • Using Systm One Clinical database
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer
  • facing environment
  • Experience of handling confidential information and data.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Doctors Surgery

14 Huntingdon Street

St. Neots

Cambridgeshire

PE19 1BQ


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Employer details

Employer name

Lakeside Healthcare Group

Address

Doctors Surgery

14 Huntingdon Street

St. Neots

Cambridgeshire

PE19 1BQ


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

22 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-25-0135

Job locations

Doctors Surgery

14 Huntingdon Street

St. Neots

Cambridgeshire

PE19 1BQ


Supporting documents

Privacy notice

Lakeside Healthcare Group's privacy notice (opens in a new tab)