Patient Services Advisor

Job summary

• Do you have excellent customer service skills?
• Do you thrive in a busy, fast paced environment?
• Are you an organized person with great attention to detail?
• If you answered yes to any of these questions, we would like to hear from you.

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

Main duties of the job

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:

• Processing appointment requests from patients for on the day and future appointments
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Registration of new patients computer data entry and medical records
• Ensure building security

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values at Lakeside Healthcare

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

Joining our team here at Oundle surgery presents an opportunity to be part of a great team. We are a practice with a population of around 10,500 patients. It is a very fast paced working environment and this makes it an exciting and rewarding place to work.

Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Glapthorn Road

Oundle

Peterborough

PE8 4JA

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

---

Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Glapthorn Road

Oundle

Peterborough

PE8 4JA

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

---