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Patient Services Advisor

Lakeside Healthcare Group

The closing date is 11 May 2025

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Job summary

This is a position working within the reception team answering incoming calls to the surgery and dealing with reception related administration work. It will also involve working on the reception desk and receiving patients and other visitors to the surgery and dealing with their queries. You will be trained on all the relevant procedures for the department.

Main duties of the job

Key Responsibilities will be

1 answering the telephone

2- working on the front desk

3 issuing prescriptions

4- completing reception related administration work

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

The Patient Services teams are made up of reception/prescription/secretary and administration. All of which are an integral part of the running of the surgery.

Date posted

29 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-25-0076

Job locations

Headlands Surgery

20 Headlands

Kettering

Northamptonshire

NN15 7HP


Job description

Job responsibilities

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job description

Job responsibilities

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Person Specification

Qualifications

Essential

  • Good standard of education GCSE or equivalent

Desirable

  • Customer Service qualification

Experience

Essential

  • Customer Service Skills
  • Experience of working in a busy & multi-functional team.
  • Call centre experience or equivalent

Desirable

  • Using System One (Clinical database)
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer facing environment
  • Experience of handling confidential information and data.
Person Specification

Qualifications

Essential

  • Good standard of education GCSE or equivalent

Desirable

  • Customer Service qualification

Experience

Essential

  • Customer Service Skills
  • Experience of working in a busy & multi-functional team.
  • Call centre experience or equivalent

Desirable

  • Using System One (Clinical database)
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer facing environment
  • Experience of handling confidential information and data.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Headlands Surgery

20 Headlands

Kettering

Northamptonshire

NN15 7HP


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Employer details

Employer name

Lakeside Healthcare Group

Address

Headlands Surgery

20 Headlands

Kettering

Northamptonshire

NN15 7HP


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

For questions about the job, contact:

Date posted

29 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-25-0076

Job locations

Headlands Surgery

20 Headlands

Kettering

Northamptonshire

NN15 7HP


Supporting documents

Privacy notice

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