Job summary
Are you:
A motivated, positive and proactive
person with strong administrative skills?
Do you thrive in a fast-paced
organisation with a growing team with great spirit?
An
opportunity has arisen for an Administration Team lead to join our practice
team.
Main duties of the job
To lead on a variety of administrative duties to ensure the smooth running of the practice pertaining to Scanning, Coding and Summarising along with other administrative processes. To provide administration support to the management team, working closely alongside the management team.
Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties.
Be a point of contact for the administrative team, carrying out reviews and appraisals, ensuring the team are working to set KPIs and troubleshooting where necessary, whilst liaising with management.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice/Department/Team
Corby - In Corby we operate over 3 sites and are rated as GOOD with CQC. We have a strong team ethos and are always working together to provide a better service for our patients and have a positive impact on the community.
As a practice we like to undertake projects to improve both patient and staff experience. We also enjoy supporting local and national charitable events and regular social events.
We continue to invest in the training and development of our staff and recognise the importance of personal as well as organisational development.
Job description
Job responsibilities
To lead on a variety of administrative duties to ensure the smooth running of the practice pertaining to Scanning, Coding and Summarising along with other administrative processes. To provide administration support to the management team, working closely alongside the management team.
Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties. Be a point of contact for the administrative team, carrying out reviews and appraisals, ensuring the team are working to set KPIs and troubleshooting where necessary, whilst liaising with management.
Participate in the co-ordination of the fire drills to comply with health and safety regulations.
Job Responsibilities:
Team lead
Act as a point of contact for the administration team
Carry out probationary reviews and annual appraisals
Ensure the team are working to set KPIs
Liaise with the patient services manager to address and resolve any issues that may arise.
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- Coding and scanning of documents as requested
- Time management and prioritising workload
- Ensuring summarising and read-coding of new patients previous medical records are completed to the agreed timescales
- Auditing staff to ensure KPI targets are achieved
- Coding of sensitive and confidential information onto the GP database
Computer Skills
- General computer skills, as full training provided
- System one knowledge
Telephone
- Take calls from work colleagues or third parties and deal with their enquiry in a friendly, polite and professional manner.
Other Tasks
Duties may be varied from time to time under the direction of the Management Team, dependent on current and evolving practice workload and staffing levels.
Other Tasks
Ensure all backlogs are kept to a minimum
Ensure annual leave and HR issues are monitored and dealt with
Any other duties to lead the admin Team
Job description
Job responsibilities
To lead on a variety of administrative duties to ensure the smooth running of the practice pertaining to Scanning, Coding and Summarising along with other administrative processes. To provide administration support to the management team, working closely alongside the management team.
Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties. Be a point of contact for the administrative team, carrying out reviews and appraisals, ensuring the team are working to set KPIs and troubleshooting where necessary, whilst liaising with management.
Participate in the co-ordination of the fire drills to comply with health and safety regulations.
Job Responsibilities:
Team lead
Act as a point of contact for the administration team
Carry out probationary reviews and annual appraisals
Ensure the team are working to set KPIs
Liaise with the patient services manager to address and resolve any issues that may arise.
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- Coding and scanning of documents as requested
- Time management and prioritising workload
- Ensuring summarising and read-coding of new patients previous medical records are completed to the agreed timescales
- Auditing staff to ensure KPI targets are achieved
- Coding of sensitive and confidential information onto the GP database
Computer Skills
- General computer skills, as full training provided
- System one knowledge
Telephone
- Take calls from work colleagues or third parties and deal with their enquiry in a friendly, polite and professional manner.
Other Tasks
Duties may be varied from time to time under the direction of the Management Team, dependent on current and evolving practice workload and staffing levels.
Other Tasks
Ensure all backlogs are kept to a minimum
Ensure annual leave and HR issues are monitored and dealt with
Any other duties to lead the admin Team
Person Specification
Qualifications
Essential
- Good standard of education
Desirable
- Administration qualification
- Attendance on a coding course
Experience
Essential
- Customer Service Skills
- Experience of working in a busy & multi-functional team.
- A minimum of 1 years experience working within Primary Care
- Experience of leading a team
- Using System One or other Clinical database
Desirable
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
Person Specification
Qualifications
Essential
- Good standard of education
Desirable
- Administration qualification
- Attendance on a coding course
Experience
Essential
- Customer Service Skills
- Experience of working in a busy & multi-functional team.
- A minimum of 1 years experience working within Primary Care
- Experience of leading a team
- Using System One or other Clinical database
Desirable
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
