Job summary
Job Introduction
- Do you have excellent customer service skills?
- Do you thrive in a busy, fast paced environment?
- Are you an organised person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you!
We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.
This is a part time role, below are the hours we can accommodate
Monday 8am-6pm = 9 hours
Tuesday 8am-12pm = 4 hours
Wednesday 8am-12pm = 4 hours
Thursday 8am-12pm = 4 hours
Total hours = 21
Main duties of the job
What you will do
- You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include
- Process appointment requests from patients by telephone and in person and submit online Anima requests on behalf of patients, when required.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Office admin duties such as sending letters to patients and new patient registrations.
- Assist the Triage Doctor in assessing online consultations Animas received by the Practice and allocate / book appointments accordingly.
- Ensure building security.
About us
LAKESIDE HEALTHCARE is changing the face of primary
care provision in England. We are bold, adventurous and ambitious and
determined to thrive in uncertain times. We are the largest true partnership
in the NHS and operate from various sites across the East Midlands. We serve
the healthcare needs of over 170,000 patients across Northamptonshire,
Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to
be part of a large organisation that is changing the way primary care is
delivered today.
Living and breathing our values at
Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about
people: working together for our patients and our teams, our patients come first
in everything we do. We strive to ensure we connect and respond to all needs
with compassion, care and respect to improve the lives and wellbeing of the
communities we serve.
Teamwork & Quality: In all areas of our business we
network, collaborate and learn from our Patients, Stakeholders and each another
to ensure we are always striving to improve, making the right and best
decisions to provide the best service.
About the Practice/Department/Team
Here at the Hereward Practice, we aim to provide the best care and service to our patients in a busy department. We are a small, friendly reception team who work hard to ensure patients needs are met adequately.
Job description
Job responsibilities
Job Summary
Facilitate effective
communication when receiving, assisting and directing patients, ensuring the
patient accesses the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Provide general assistance
to the practice team and project a positive, friendly and caring image to
patients and other visitors, either in person or via the telephone.
Job Responsibilities
Reception
-
Greeting patients and
assisting with queries
-
Consulting with
members of the practice team
-
Keeping the reception
area, notice boards and leaflet dispensers tidy and free from obstructions and
clutter
-
Process incoming mail
received over the reception desk
-
Be able to cover all
reception positions necessary
Administration
-
Have a thorough
knowledge of all practice procedures
-
Work in accordance
with written protocols
-
Carry out specific
administrative tasks
-
Email external
agencies and photocopy documents as requested
-
Provide advice and
support for patients in relation to our online platform Anima
Appointments
-
Process appointment
requests from patients by telephone and in person and submit online Anima
requests on behalf of patients, when required
-
Deal with home visit requests
-
Assist the Triage
Doctor in assessing online consultations Animas received by the Practice and
allocate / book appointments accordingly
Computer
-
Computer data entry
and medical records new patient registrations, scanning of administrative
documents, process patient change of name/address (have knowledge of Practice
area)
-
Process repeat
prescription requests in accordance with practice guidelines
Telephone
-
Have working
knowledge of the telephone system
-
Receive and make telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery.
Other Responsibilities
-
Ensure building
security have thorough knowledge of doors/windows/alarm
-
Duties may be varied
from time to time under the direction of the Practice Manager/ Office Manager/ Reception
Team Leader dependant on current and evolving practice workload and staffing
levels.
-
Provide Reception
duties for our Enhanced Access service when EA Receptionist on leave, alongside
all other Patient Services Advisors and Administrators. We are open 2 evenings
per week 6:30pm to 8pm and occasional Saturdays 9am-2pm.
Job description
Job responsibilities
Job Summary
Facilitate effective
communication when receiving, assisting and directing patients, ensuring the
patient accesses the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Provide general assistance
to the practice team and project a positive, friendly and caring image to
patients and other visitors, either in person or via the telephone.
Job Responsibilities
Reception
-
Greeting patients and
assisting with queries
-
Consulting with
members of the practice team
-
Keeping the reception
area, notice boards and leaflet dispensers tidy and free from obstructions and
clutter
-
Process incoming mail
received over the reception desk
-
Be able to cover all
reception positions necessary
Administration
-
Have a thorough
knowledge of all practice procedures
-
Work in accordance
with written protocols
-
Carry out specific
administrative tasks
-
Email external
agencies and photocopy documents as requested
-
Provide advice and
support for patients in relation to our online platform Anima
Appointments
-
Process appointment
requests from patients by telephone and in person and submit online Anima
requests on behalf of patients, when required
-
Deal with home visit requests
-
Assist the Triage
Doctor in assessing online consultations Animas received by the Practice and
allocate / book appointments accordingly
Computer
-
Computer data entry
and medical records new patient registrations, scanning of administrative
documents, process patient change of name/address (have knowledge of Practice
area)
-
Process repeat
prescription requests in accordance with practice guidelines
Telephone
-
Have working
knowledge of the telephone system
-
Receive and make telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery.
Other Responsibilities
-
Ensure building
security have thorough knowledge of doors/windows/alarm
-
Duties may be varied
from time to time under the direction of the Practice Manager/ Office Manager/ Reception
Team Leader dependant on current and evolving practice workload and staffing
levels.
-
Provide Reception
duties for our Enhanced Access service when EA Receptionist on leave, alongside
all other Patient Services Advisors and Administrators. We are open 2 evenings
per week 6:30pm to 8pm and occasional Saturdays 9am-2pm.
Person Specification
Experience
Essential
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent
Desirable
- Using Systm One Clinical database
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
Qualifications
Essential
- Good standard of education
Desirable
- Customer Service qualification
Person Specification
Experience
Essential
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent
Desirable
- Using Systm One Clinical database
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
Qualifications
Essential
- Good standard of education
Desirable
- Customer Service qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
