Job summary
We are looking to recruit a Dispensary
Business Manager who would be responsible for managing the financial and
staffing elements of our five dispensaries.
The successful candidate will be
integral in maintaining and improving the profitability of the dispensaries
whilst supporting our Dispensary Team, which is made up of a five dispensaries.
They will be responsible for developing processes within the team to ensure our
practices are providing an efficient, high-quality service to our patients. To
achieve this, they will monitor performance and outputs.
You will need to be confident in
implementing change, have excellent organisational skills and be prepared to
use your own initiative on a day-to-day basis.
Working Hours: Up to 37.5
Main duties of the job
- Responsible for managing the Dispensary Teams
- Responsible for ensuring quality and safety in our
dispensing
- Responsible for ensuring financial management and
efficiency in all our dispensing
- Responsible for producing
and presenting performance reports
About us
LAKESIDE HEALTHCARE
Lakeside Healthcare is a large GP partnership that
provides NHS care for around 170,000 patients across Cambridgeshire,
Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP
practices across 14 sites that are part of their local communities.
We work together as practices to provide resilience,
sharing learning and professional back-office support services.
Our most important asset is our people, who provide
care for our patients and help run our surgeries smoothly. We employ over 500
clinical and non-clinical staff, and we invest in training and developing to
ensure that we retain and attract good quality staff who want to stay with us
and be part of our team.
We also host a clinical research team who run high
quality clinical trials and studies to support the development of new
medications and preventative treatment for long-term conditions.
We are proud of what we do and strive to demonstrate
our values of Caring, Respect, Quality and Teamwork in everything we do.
About the Practice
This role will be working alongside
practice and pharmacy teams, and managing the dispensaries at five of our
sites.
Job description
Job responsibilities
We are
looking to recruit a Dispensary Business Manager who would be
responsible for managing the financial and staffing elements of our five dispensaries.
The
successful candidate will be integral in maintaining and improving the
profitability of the dispensaries whilst supporting our Dispensary Team, which
is made up of a five dispensaries. They will be responsible for developing
processes within the team to ensure our practices are providing an efficient,
high-quality service to our patients. To achieve this, they will monitor
performance and outputs.
You will
need to be confident in implementing change, have excellent organisational
skills and be prepared to use your own initiative on a day-to-day basis.
Key
Responsibilities
- To ensure the
provision of efficient and high quality dispensing of medication to the
eligible patients, and to ensure effective financial control of the dispensary
- Analysis of invoices
for bonus stock and ensuring bonus stock is received
- Monthly review of the
Drug Tariff for price and category changes. Monthly review of Manufacturer
Discount Schemes and any follow up with wholesalers/ representatives as needed.
- Responsible for the
overall management of Prescription Pricing Authority submissions monthly to the
Prescription Pricing Authority (PPA); preparing vaccine list; dealing with
prescriptions returned by the PPA
- Liaison with
wholesalers/ drug company representatives to ensure that best possible
discounts are obtained
Quality And Safety
- Development and
maintenance of the standard operating procedures.
- Ensure the
appropriate management of controlled drugs and high-risk medication within the
dispensary
- Responsible for the
implementation of Dispensary Services Quality Scheme in partnership with
dispensary lead GP Partners
- Ensuring that drug
recalls are managed in the dispensary in line with Standard Operating
Procedures
- Overall, in change of
undertaking any dispensary audits as advised at either practice/ local or
national level, in conjunction with the dispensary lead GP.
Team Management
- Manage team
performance, provide regular 1:1s for team members based on the Practice
continual performance management plan and work with the team to continually
improve patient experience
- Facilitate workforce
planning in conjunction with the dispensary lead GP and practice Manager
- Ensure team members
are up to date with their mandatory training
- Provide new team
members with a detailed training plan and provide ongoing support/reviews
during probation periods
- Attend management
meetings
- Liaise with the wider
primary care team, external agencies as and when required
- Ensure the dispensary
team is up to date with Practice updates and cascade information as and when
required
- Ensure that all
Lakeside practices follow MHRA guidance and alerts
- Ensure the wider team
are aware as and when dispensary procedures change or are updated
- Implement the
Practices confidentiality and privacy policies
- Follow the Practices
safeguarding policies and procedures
- Promote and help
maintain the Practices health and safety policies and oversee health and
safety within the dispensaries
- Support the Practice
with equality, diversity and rights of patients, carers and colleagues using
the policies and procedures
- Participate in any
training programme implemented by the Practice as part of this employment.
Additionally, take responsibility for own development, learning and performance
- Help contribute to
implementing change within the Practice
- Undertake any
tasks consistent with the level of the post and the scope of the role
Job description
Job responsibilities
We are
looking to recruit a Dispensary Business Manager who would be
responsible for managing the financial and staffing elements of our five dispensaries.
The
successful candidate will be integral in maintaining and improving the
profitability of the dispensaries whilst supporting our Dispensary Team, which
is made up of a five dispensaries. They will be responsible for developing
processes within the team to ensure our practices are providing an efficient,
high-quality service to our patients. To achieve this, they will monitor
performance and outputs.
You will
need to be confident in implementing change, have excellent organisational
skills and be prepared to use your own initiative on a day-to-day basis.
Key
Responsibilities
- To ensure the
provision of efficient and high quality dispensing of medication to the
eligible patients, and to ensure effective financial control of the dispensary
- Analysis of invoices
for bonus stock and ensuring bonus stock is received
- Monthly review of the
Drug Tariff for price and category changes. Monthly review of Manufacturer
Discount Schemes and any follow up with wholesalers/ representatives as needed.
- Responsible for the
overall management of Prescription Pricing Authority submissions monthly to the
Prescription Pricing Authority (PPA); preparing vaccine list; dealing with
prescriptions returned by the PPA
- Liaison with
wholesalers/ drug company representatives to ensure that best possible
discounts are obtained
Quality And Safety
- Development and
maintenance of the standard operating procedures.
- Ensure the
appropriate management of controlled drugs and high-risk medication within the
dispensary
- Responsible for the
implementation of Dispensary Services Quality Scheme in partnership with
dispensary lead GP Partners
- Ensuring that drug
recalls are managed in the dispensary in line with Standard Operating
Procedures
- Overall, in change of
undertaking any dispensary audits as advised at either practice/ local or
national level, in conjunction with the dispensary lead GP.
Team Management
- Manage team
performance, provide regular 1:1s for team members based on the Practice
continual performance management plan and work with the team to continually
improve patient experience
- Facilitate workforce
planning in conjunction with the dispensary lead GP and practice Manager
- Ensure team members
are up to date with their mandatory training
- Provide new team
members with a detailed training plan and provide ongoing support/reviews
during probation periods
- Attend management
meetings
- Liaise with the wider
primary care team, external agencies as and when required
- Ensure the dispensary
team is up to date with Practice updates and cascade information as and when
required
- Ensure that all
Lakeside practices follow MHRA guidance and alerts
- Ensure the wider team
are aware as and when dispensary procedures change or are updated
- Implement the
Practices confidentiality and privacy policies
- Follow the Practices
safeguarding policies and procedures
- Promote and help
maintain the Practices health and safety policies and oversee health and
safety within the dispensaries
- Support the Practice
with equality, diversity and rights of patients, carers and colleagues using
the policies and procedures
- Participate in any
training programme implemented by the Practice as part of this employment.
Additionally, take responsibility for own development, learning and performance
- Help contribute to
implementing change within the Practice
- Undertake any
tasks consistent with the level of the post and the scope of the role
Person Specification
Travel
Essential
- Ability to travel to various sites
Experience
Essential
- Previous management or supervisory experience, experience of handling staff performance
- Must have excellent Word and Excel skills
- Understanding of budget management
- Primary Care Experience
- Experience of creating and presenting plans and reports.
- Understanding of Health and Safety
- Ability to improve processes and efficiency in dispensary
- Experience in a dispensary
Desirable
- Understanding of pharmacy regulations and CQC
Qualifications
Essential
- Educated to A level or equivalent
Person Specification
Travel
Essential
- Ability to travel to various sites
Experience
Essential
- Previous management or supervisory experience, experience of handling staff performance
- Must have excellent Word and Excel skills
- Understanding of budget management
- Primary Care Experience
- Experience of creating and presenting plans and reports.
- Understanding of Health and Safety
- Ability to improve processes and efficiency in dispensary
- Experience in a dispensary
Desirable
- Understanding of pharmacy regulations and CQC
Qualifications
Essential
- Educated to A level or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
