Job summary
Do you have excellent communication skills?
Do you thrive in a busy, fast paced environment?
Are you an organized person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you!
We are looking to recruit a full time Secretary to join our team in Oundle. Our core hours of the business are Monday Friday 8am-6.30pm.
We are looking for an enthusiastic, committed and experienced secretary who can provide effective and efficient secretarial and administrative support to teams of healthcare professionals. The post holder will work as part of a dynamic team and be an excellent communicator, organised and able to work well under pressure.
Main duties of the job
- To provide secretarial support services across Lakeside Surgery sites and to help ensure that adequate cover is provided, in a courteous, efficient and effective way.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
Living and breathing our values at Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice
Joining our team here at Oundle surgery presents an opportunity to be part of a great team. We are a practice with a population of around 10,500 patients. It is a very fast paced working environment and this makes it an exciting and rewarding place to work.
Job description
Job responsibilities
Job Summary
To provide secretarial support services across
Lakeside Surgery sites and to help ensure that adequate cover is provided, in a
courteous, efficient and effective way.
Provide general assistance to the practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Job Responsibilities
Administration
To have a thorough knowledge of all practice procedures
To work in accordance with written protocols
Time management and prioritising workload
Creation of referral letters, general letters to patients
and hospitals and medical reports
Liaison with Hospitals, ICB and service providers.
Booking appointments on Choose and Book system and
attaching referral letters electronically
General housekeeping of the department
Taking of outgoing post to post office
Additional Tasks
Duties may be varied from time to time under the direction
of the Management team, dependant on current and evolving practice workload and
staffing levels
This job description is not exhaustive and may be adjusted
periodically after review and consultation
You will also be expected to carry out any reasonable
duties which may be requested from time-to time.
This is a description of the job as it is
presently constituted. It is the practice of Lakeside Healthcare group to
examine job descriptions from time to time and to update them to ensure they
relate to the job as then being performed, or to incorporate whatever changes
are being proposed. This will be conducted in consultation with you.
This job description is supported by annual
objectives and performance standards via an annual appraisal to provide an
indication of the level of performance expected from the role.
Job description
Job responsibilities
Job Summary
To provide secretarial support services across
Lakeside Surgery sites and to help ensure that adequate cover is provided, in a
courteous, efficient and effective way.
Provide general assistance to the practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Job Responsibilities
Administration
To have a thorough knowledge of all practice procedures
To work in accordance with written protocols
Time management and prioritising workload
Creation of referral letters, general letters to patients
and hospitals and medical reports
Liaison with Hospitals, ICB and service providers.
Booking appointments on Choose and Book system and
attaching referral letters electronically
General housekeeping of the department
Taking of outgoing post to post office
Additional Tasks
Duties may be varied from time to time under the direction
of the Management team, dependant on current and evolving practice workload and
staffing levels
This job description is not exhaustive and may be adjusted
periodically after review and consultation
You will also be expected to carry out any reasonable
duties which may be requested from time-to time.
This is a description of the job as it is
presently constituted. It is the practice of Lakeside Healthcare group to
examine job descriptions from time to time and to update them to ensure they
relate to the job as then being performed, or to incorporate whatever changes
are being proposed. This will be conducted in consultation with you.
This job description is supported by annual
objectives and performance standards via an annual appraisal to provide an
indication of the level of performance expected from the role.
Person Specification
Experience
Essential
- Good telephone manner, even when under pressure
- Excellent interpersonal, verbal and written communication skills
- Clear and concise, enthusiastic, honest and reliable
- Ability to prioritise work to ensure deadlines are met
- Ability to resolve problems & work with colleagues to implement solutions
Desirable
- Able to tolerate stress and manage appropriately within a busy environment
Qualifications
Essential
- Good standard of education
Desirable
- Customer Service qualification
Person Specification
Experience
Essential
- Good telephone manner, even when under pressure
- Excellent interpersonal, verbal and written communication skills
- Clear and concise, enthusiastic, honest and reliable
- Ability to prioritise work to ensure deadlines are met
- Ability to resolve problems & work with colleagues to implement solutions
Desirable
- Able to tolerate stress and manage appropriately within a busy environment
Qualifications
Essential
- Good standard of education
Desirable
- Customer Service qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
