Job summary
Do you have excellent customer service skills?
Do you thrive in a busy, fast paced environment?
Are you an organized person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you!
Main duties of the job
You will be assisting and directing patients toward the
appropriate service or healthcare professional in a courteous, efficient, and
effective way.
Duties include:
- Processing appointment requests from patients for on
the day and future appointments.
- Receive
and make telephone calls as required.
- Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery.
- Registration
of new patients computer data entry and medical records.
- Front
desk duties.
- Administration
duties.
- Process digital platform
submissions.
About us
About Lakeside Healthcare
Lakeside Healthcare is a large GP
partnership that provides NHS care for around 170,000 patients across
Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of
eight GP practices across 14 sites that are part of their local communities.
We work together as practices to
provide resilience, sharing learning and professional back-office support
services.
Our most important asset is our
people, who provide care for our patients and help run our surgeries smoothly.
We employ over 500 clinical and non-clinical staff, and we invest in training
and developing to ensure that we retain and attract good quality staff who want
to stay with us and be part of our team.
We are proud of what we do and
strive to demonstrate our values of Caring, Respect, Quality and Teamwork in
everything we do.
Lakeside Stamford is a friendly surgery run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided to our community. We build upon this by investing in people, facilities and equipment to provide services that are more accessible, more convenient and more diverse within the local community.
Job description
Job responsibilities
Job Summary:
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written protocols.
- To carry out specific administrative tasks.
- Process outgoing mail.
- Filing post in medical records.
- Fax and photocopying as requested.
Reception
- Receiving patients and consulting with members of the practice team.
- Handing completed repeat prescriptions to the patient and checking names and address.
- Be able to cover all reception positions as necessary.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Appointments
- Process appointment requests from patients for on the day and future appointments by telephone and in person.
- Deal with visit requests.
Computer
- Registration of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
- Process repeat prescription requests in accordance with practice guidelines.
Telephone
- Have working knowledge of the telephone system.
Other Tasks
- Clear consulting rooms after surgeries of patient paperwork.
- Restocking of consulting rooms of stationary.
- Ensure building security having thorough knowledge of doors/windows/alarm.
- Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.
Job description
Job responsibilities
Job Summary:
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written protocols.
- To carry out specific administrative tasks.
- Process outgoing mail.
- Filing post in medical records.
- Fax and photocopying as requested.
Reception
- Receiving patients and consulting with members of the practice team.
- Handing completed repeat prescriptions to the patient and checking names and address.
- Be able to cover all reception positions as necessary.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Appointments
- Process appointment requests from patients for on the day and future appointments by telephone and in person.
- Deal with visit requests.
Computer
- Registration of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
- Process repeat prescription requests in accordance with practice guidelines.
Telephone
- Have working knowledge of the telephone system.
Other Tasks
- Clear consulting rooms after surgeries of patient paperwork.
- Restocking of consulting rooms of stationary.
- Ensure building security having thorough knowledge of doors/windows/alarm.
- Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- Customer Service qualification.
Experience
Essential
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent.
Desirable
- Using Systm One (Clinical database).
- Experience of working within a GP Surgery.
- A minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- Customer Service qualification.
Experience
Essential
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent.
Desirable
- Using Systm One (Clinical database).
- Experience of working within a GP Surgery.
- A minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
