Job summary
Reporting to the Deputy Operations Director and in conjunction with the senior management team the individual plays a crucial role in ensuring the effective day to day operation of Exchange Court and provides effective coordination and administrative duties to support processes that govern Lakeside Healthcare.
Salary Range: £12.96 to £14.96 (Dependent on Experience)
Hours: A minimum of 30 hours up to 37.5
Main duties of the job
- Provide comprehensive support to the Exchange Court site team for administrative and operational tasks.
- Administrative support and management of systems and processes related to governance and compliance.
- Act as a key and initial contact point for the Exchange Court team.
- Day to day management of the office to include coordination and troubleshooting of IT, ordering of supplies, liaison with external suppliers e.g. cleaning company, health and safety auditors etc.
- Assist, coordinate, and undertake where appropriate, routine audit check processes to ensure compliance is demonstrated and evidenced.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
Living and breathing our values at Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Team
Supporting the overarching Lakeside Healthcare (LH) strategy, this multi-faceted role works closely with and under the direction of the Deputy Operations Director and senior management team supporting the delivery of a compliant and effective business function and service across Exchange Court. This role is varied, interesting and supports the improvement of services for our patients and people.
Job description
Job responsibilities
JOB SUMMARY:
Supporting the overarching Lakeside Healthcare (LH) strategy, this multi-faceted role works closely with and under the direction of the Deputy Operations Director and senior management team supporting the delivery of a compliant and effective business function and service across Exchange Court. This role is varied, interesting and supports the improvement of services for our patients and people.
Reporting to the Deputy Operations Director and in conjunction with the senior management team the individual plays a crucial role in ensuring the effective day to day operation of Exchange Court and provides effective coordination and administrative duties to support processes that govern Lakeside Healthcare.
Key Responsibilities
- Provide comprehensive support to the Exchange Court site team for administrative and operational tasks.
- Administrative support and management of systems and processes related to governance and compliance.
- Act as a key and initial contact point for the Exchange Court team.
DUTIES & AREAS OF RESPONSIBILITIES
Office Management
- Day to day management of the office to include coordination and troubleshooting of IT, ordering of supplies, liaison with external suppliers e.g. cleaning company, health and safety auditors etc.
- Supporting the Business Manager with Meeting room management and organisation, Minute taking, general correspondence and administration.
- Manage the cleaning contract and standards.
- Support the team, as appropriate with general administrative duties.
- Contribute to all new starters induction ensuring all IT requirements are in place.
Compliance:
- Assist, coordinate, and undertake where appropriate, routine audit check processes to ensure compliance is demonstrated and evidenced.
- Coordinate external training and monitor mandatory training uptake to ensure individuals are compliant against LH Policies.
- Supporting the Operations Director ensure changes to Health and Safety legislation, or best practice are reviewed, risk accessed and communicated to the team.
Communication
- Act as a key and initial contact point for the Exchange Court team.
- Demonstrate excellent administration, communication & IT skills.
- Confident to liaise effectively and to develop excellent working relationships with a wide range of individuals.
- Able to work with the minimum of supervision and prioritise tasks independently in order to meet deadlines.
- Support existing and develop improved document management systems and processes.
- Support the management team to ensure major operational changes are communicated across the team effectively.
- Attend key team meetings, produce and distribute minutes.
Information Technology & Systems:
- To have an overall understanding of all IT systems in the building including phones.
- Understand and monitor security and fire systems.
- Support implementation and maintenance of all associated requirements, upgrades, security and services supporting the practices IT systems.
- To become expert in all aspects of clinical and compliance systems and be able to train other users, both clinical and non-clinical, in the best use of the system.
- Act as a central source of information.
Finance and Ordering Systems
- Responsible for ordering all supplies and consumables ensuring best price is always achieved.
- To ensure that purchase order systems are adhered to and signed off for all aspects of purchasing.
- To ensure that all finance processes relating to petty cash, invoices and patient payments are processed in line with the needs of the organisation.
- Work collaboratively with the finance team to ensure any issues are resolved efficiently.
Other Tasks
- Undertake such other duties that are required commensurate with the role as delegated to by the Deputy Operations Director
Job description
Job responsibilities
JOB SUMMARY:
Supporting the overarching Lakeside Healthcare (LH) strategy, this multi-faceted role works closely with and under the direction of the Deputy Operations Director and senior management team supporting the delivery of a compliant and effective business function and service across Exchange Court. This role is varied, interesting and supports the improvement of services for our patients and people.
Reporting to the Deputy Operations Director and in conjunction with the senior management team the individual plays a crucial role in ensuring the effective day to day operation of Exchange Court and provides effective coordination and administrative duties to support processes that govern Lakeside Healthcare.
Key Responsibilities
- Provide comprehensive support to the Exchange Court site team for administrative and operational tasks.
- Administrative support and management of systems and processes related to governance and compliance.
- Act as a key and initial contact point for the Exchange Court team.
DUTIES & AREAS OF RESPONSIBILITIES
Office Management
- Day to day management of the office to include coordination and troubleshooting of IT, ordering of supplies, liaison with external suppliers e.g. cleaning company, health and safety auditors etc.
- Supporting the Business Manager with Meeting room management and organisation, Minute taking, general correspondence and administration.
- Manage the cleaning contract and standards.
- Support the team, as appropriate with general administrative duties.
- Contribute to all new starters induction ensuring all IT requirements are in place.
Compliance:
- Assist, coordinate, and undertake where appropriate, routine audit check processes to ensure compliance is demonstrated and evidenced.
- Coordinate external training and monitor mandatory training uptake to ensure individuals are compliant against LH Policies.
- Supporting the Operations Director ensure changes to Health and Safety legislation, or best practice are reviewed, risk accessed and communicated to the team.
Communication
- Act as a key and initial contact point for the Exchange Court team.
- Demonstrate excellent administration, communication & IT skills.
- Confident to liaise effectively and to develop excellent working relationships with a wide range of individuals.
- Able to work with the minimum of supervision and prioritise tasks independently in order to meet deadlines.
- Support existing and develop improved document management systems and processes.
- Support the management team to ensure major operational changes are communicated across the team effectively.
- Attend key team meetings, produce and distribute minutes.
Information Technology & Systems:
- To have an overall understanding of all IT systems in the building including phones.
- Understand and monitor security and fire systems.
- Support implementation and maintenance of all associated requirements, upgrades, security and services supporting the practices IT systems.
- To become expert in all aspects of clinical and compliance systems and be able to train other users, both clinical and non-clinical, in the best use of the system.
- Act as a central source of information.
Finance and Ordering Systems
- Responsible for ordering all supplies and consumables ensuring best price is always achieved.
- To ensure that purchase order systems are adhered to and signed off for all aspects of purchasing.
- To ensure that all finance processes relating to petty cash, invoices and patient payments are processed in line with the needs of the organisation.
- Work collaboratively with the finance team to ensure any issues are resolved efficiently.
Other Tasks
- Undertake such other duties that are required commensurate with the role as delegated to by the Deputy Operations Director
Person Specification
Qualifications
Essential
- A level, or equivalent qualification
Experience
Essential
- Previous experience in an administration role
- Experience of arranging meetings
- Experience of minute taking
Desirable
- Knowledge and experience of working with GP Practices, CCGs, councils or GP Federations
Person Specification
Qualifications
Essential
- A level, or equivalent qualification
Experience
Essential
- Previous experience in an administration role
- Experience of arranging meetings
- Experience of minute taking
Desirable
- Knowledge and experience of working with GP Practices, CCGs, councils or GP Federations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
