Job summary
Our dispensary is a very busy dispensary practice. We dispense medications for patients leaving outside Oundle. We also provide dossett boxes to patients in real need to make sure they take their medications correctly.
Dispensers have the ability to review patients medications at a minimum level, called DRUM and any queries will be sent to the GP to review. In this way the dispensers have the opportunity to show patients care, support and trust.
- Do you want to make a difference to peoples health and wellbeing?
- Are you looking for a rewarding job in a busy environment?
- Do you thrive in a fast-paced role and love dealing with people?
- Do you have excellent customer service and communication skills? If so, please read on, this may just be the job for you!
Main duties of the job
As a dispenser your main duties will be dispensing , ordering stock and helping patients with queries. You will be picking medications off the shelf as per paper prescription and ordering stock as you go along when dispensing. When we receive stock we make sure all items received are ticked and Controlled Drug medications are entered correctly in the CD Register and fridge items are stored in the fridge immediately.
- Ensure the safe, efficient, and effective delivery of medication to patients on a daily basis, while prioritising the dispensary workload effectively.
- Ensure that all medicines and appliances dispensed are checked against the prescription.
- Ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
- Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
- Endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement
- Handle stock levels and ensure all drugs are stored in an appropriate manner.
Contribute to joint projects and development work across the Dispensing sites within Lakeside as directed by the Dispensing Lead.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.
Our values
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice
Here at Oundle we aim to provide the best care and service to our patients in a busy fast-paced environment dealing directly with the public. This includes dispensing acute and repeat prescriptions & providing advice on medication, health & lifestyle choices and self-care.
We look after 11,000 patients and so its a very fast paced working environment and this makes it an exciting and rewarding place to work.
We provide full training and support. Dont worry if you havent worked in a GP dispensing practice before! We are all here to support you and help you build the confidence you need.
Job description
Job responsibilities
JOB SUMMARY:
To ensure the provision of quick, efficient, and accurate dispensing of medications to the patients.
DUTIES & AREAS OF RESPONSIBILITY
Dispensary:
- To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.
- To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
- To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept all financial transactions.
- To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Service for processing and reimbursement. The forms should be dandled in accordance with current PS guidelines and include any necessary accompanying paperwork such as FP34D and invoices as required by the PS.
- To promptly forward all invoices and dispensary related correspondence to the Practice Manager or Dispensary Supervisor according to practice policy.
- To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock.
- To ensure that drugs are stored in an appropriate manner in accordance with the manufacturer instructions and fridge items are stored at the appropriate temperature and wrote in the logbook.
- To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
- To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.
KEY RESPONSBILITIES
- Purchasing and stock control
- Ad hoc daily ordering stock
- Ensuring goods are correctly delivered.
- Check invoices and credit note against stock received.
- Maintain adequate stocks ensuring timely stock rotation.
- Stock take control.
Prescriptions and prescription moneys:
- Weekly check prescription endorsements and sort into paid/unpaid by doctor.
- Weekly cashing up prescription money, balancing and recording then given to finance team in the surgery.
Destruction of drugs:
- Dealing with return medications from patients
- Dealing with control medications from patients
- Dealing with our expired control drug medications with the appropriate officer from Health Authority for destruction.
Dispensing:
- Taking prescription request via telephone, online or over the counter
- Overseeing/checking colleagues dispensing
- Taking prescription request via telephone, online or over the counter.
- Dispensing acute medications
- Dispensing, labelling prescriptions as per protocol.
Other
Support Practice in achieving full compliance and achievement of the annual DSQS scheme including the completion of the required numbers of DRUMS and support the identification, completion, analysis and reporting of the audit.Ensure that Significant Events and near misses relating to dispensing service are identified, recorded, and discussed with the team leader or practice manager.
Ensure that Significant Events and near misses relating to dispensing service are identified, recorded, and discussed with the team leader or practice manager.
To safeguard the health, well-being, and safety of the patients we work with, some of whom maybe classed as vulnerable people or adults at risk. In the event of a risk to a Patient becoming apparent or if concerns arise about a vulnerable persons welfare, to immediately report these concerns in line with the appropriate policy and procedure.
NB. in addition to these responsibilities, employees are required to carry out such other duties as may be reasonably required. Lakeside Healthcare reserves the right to vary this job description from time to time in line with business needs.
Job description
Job responsibilities
JOB SUMMARY:
To ensure the provision of quick, efficient, and accurate dispensing of medications to the patients.
DUTIES & AREAS OF RESPONSIBILITY
Dispensary:
- To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.
- To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
- To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept all financial transactions.
- To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Service for processing and reimbursement. The forms should be dandled in accordance with current PS guidelines and include any necessary accompanying paperwork such as FP34D and invoices as required by the PS.
- To promptly forward all invoices and dispensary related correspondence to the Practice Manager or Dispensary Supervisor according to practice policy.
- To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock.
- To ensure that drugs are stored in an appropriate manner in accordance with the manufacturer instructions and fridge items are stored at the appropriate temperature and wrote in the logbook.
- To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
- To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.
KEY RESPONSBILITIES
- Purchasing and stock control
- Ad hoc daily ordering stock
- Ensuring goods are correctly delivered.
- Check invoices and credit note against stock received.
- Maintain adequate stocks ensuring timely stock rotation.
- Stock take control.
Prescriptions and prescription moneys:
- Weekly check prescription endorsements and sort into paid/unpaid by doctor.
- Weekly cashing up prescription money, balancing and recording then given to finance team in the surgery.
Destruction of drugs:
- Dealing with return medications from patients
- Dealing with control medications from patients
- Dealing with our expired control drug medications with the appropriate officer from Health Authority for destruction.
Dispensing:
- Taking prescription request via telephone, online or over the counter
- Overseeing/checking colleagues dispensing
- Taking prescription request via telephone, online or over the counter.
- Dispensing acute medications
- Dispensing, labelling prescriptions as per protocol.
Other
Support Practice in achieving full compliance and achievement of the annual DSQS scheme including the completion of the required numbers of DRUMS and support the identification, completion, analysis and reporting of the audit.Ensure that Significant Events and near misses relating to dispensing service are identified, recorded, and discussed with the team leader or practice manager.
Ensure that Significant Events and near misses relating to dispensing service are identified, recorded, and discussed with the team leader or practice manager.
To safeguard the health, well-being, and safety of the patients we work with, some of whom maybe classed as vulnerable people or adults at risk. In the event of a risk to a Patient becoming apparent or if concerns arise about a vulnerable persons welfare, to immediately report these concerns in line with the appropriate policy and procedure.
NB. in addition to these responsibilities, employees are required to carry out such other duties as may be reasonably required. Lakeside Healthcare reserves the right to vary this job description from time to time in line with business needs.
Person Specification
Experience
Essential
- Customer Service Skills
- Experience of working in a busy & multi-functional team
Desirable
- Experience of working as a Dispenser within a GP Surgery
- Knowledge of using SystmOne (Clinical database)
- A minimum of three years' experience in a customer facing environment
- Experience of handling confidential information and data
Qualifications
Essential
- Good standard of education
- NVQ2 Dispensing
Person Specification
Experience
Essential
- Customer Service Skills
- Experience of working in a busy & multi-functional team
Desirable
- Experience of working as a Dispenser within a GP Surgery
- Knowledge of using SystmOne (Clinical database)
- A minimum of three years' experience in a customer facing environment
- Experience of handling confidential information and data
Qualifications
Essential
- Good standard of education
- NVQ2 Dispensing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
