Job summary
You will work with the Operations Director monitoring performance of all sites to ensure good quality services are delivered for our patients, with support from site management teams to deliver continuous improvement.
Working with PCN Leads and Site Managers to ensure good relationships with our commissioners, and all service transformation and funding opportunities are maximised and delivered.
The Deputy Operations Director will be a visible and present leader in the organisation working across sites to support them to deliver operational excellence. Assisting in the leadership of practices in order to optimise performance, using knowledge gained from external sources to evidence any change in direction; keeping pace with national and local best practice as well as our own Balanced Scorecard.
Accountable with the Operations Director for translating strategic intent into tangible operational planning and ensuring their direct reports receive clear direction, underpinned by key performance indicators.
Actively supporting the Operations Director to manage key stakeholders including external commissioners, CQC, Healthwatch and patient groups. Collaborative working across all sites, closing geographical boundaries will be key. This role will support sites in their decision making and controlling of their relevant budgets, including the PCNs.
Main duties of the job
Supporting the Operations Director to deliver:
- Smooth running of the organisation, practices and Primary Care Networks.
- Delivery of key services and contracts.
- Service transformation and improvements across all sites and services.
- Monitoring of key performance indicators.
- Monitoring of budgets.
- Health and safety compliance.
- Organisation wide risk management.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 160,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.
Our values
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Department
The Deputy Operations Director is responsible for supporting the Operations Director for the safe and effective delivery of all primary care services within our GP practices, and for ensuring that our Primary Care Networks support transformation across their member practices.
PCNs are a group of local General Practice surgeries working in collaboration with one another to provide services to its local communities and patient groups. Lakeside Healthcare is responsible for four PCNs across three localities and providing services to approximately 200,000 patients across these networks.
Job description
Job responsibilities
Lakeside Healthcare is one of largest GP partnerships in the country, we have eight practices, across 13 sites in three Integrated Care Board areas. We provide healthcare for around 170,000 patients and employ 600 staff and cover four Primary Care Networks.
The Deputy Operations Director is responsible for supporting the Operations Director for the safe and effective delivery of all Primary Care services within our GP Practices, and for ensuring that our Primary Care Networks support transformation across their member practices.
Working with the Director, the Deputy Director will ensure that we monitor performance of all sites to ensure good quality services are delivered for our patients, alongside site management teams to deliver continuous improvement.
The Deputy Director will work with PCN Leads and Site Managers to ensure good relationships with our commissioners, and that all service transformation and funding opportunities are maximised and delivered.
The Deputy Director will be a visible and present leader in the organisation working across sites to support them to deliver operational excellence. The Deputy Director will assist in leading and informing on optimising practices performance, using knowledge gained from external sources to evidence any change in direction; keeping pace with national and local best practice as well as our own Balanced Scorecard.
The Deputy Director will be held accountable with the Director for translating strategic intent into tangible operational planning and ensure their direct reports receive clear direction, underpinned by key performance indicators.
The post holder will take an active role in supporting the Director to manage key stakeholders including external commissioners, CQC, Healthwatch and Patient Groups. Collaborative working across all sites, closing geographical boundaries will be key. This role will support sites in their decision making and controlling of their relevant budgets, including the Primary Care Networks.
The post holder will assist with drawing up new service specifications and costings and share responsibility for the implementation of all legislative and contractual requirements across all services that are provided.
The post holder will support the Director in all aspects of work required to maintain and improve current CQC ratings. Leading on action planning to achieve all required improvements is a priority for this role.
The role may deputise for the Operations Director and will be part of the senior management team.
The Deputy Director will embody the values of Lakeside Healthcare and will be a role model in practising these values for all staff.
DUTIES & AREAS OF RESPONSIBILITY
Key Responsibilities
Supporting the Operations Director to deliver:
- Smooth running of the organisation, practices and Primary Care Networks.
- Delivery of key services and contracts.
- Service transformation and improvements across all sites and services.
- Monitoring of key performance indicators.
- Monitoring of budgets.
- Health and safety compliance.
- Organisation wide risk management
Other
- Be willing to undertake travel to various locations to carry out the duties of the post.
- To safeguard the health, well-being, and safety of the patients we work with, some of whom may be classed as vulnerable people or adults at risk. In the event of a risk to a patient becoming apparent or if concerns arise about a vulnerable persons welfare, to immediately report these concerns in line with the appropriate policy and procedure.
NB. in addition to these responsibilities, employees are required to carry out such other duties as may be reasonably required. Lakeside Healthcare reserves the right to vary this job description from time to time in line with business needs.
Job description
Job responsibilities
Lakeside Healthcare is one of largest GP partnerships in the country, we have eight practices, across 13 sites in three Integrated Care Board areas. We provide healthcare for around 170,000 patients and employ 600 staff and cover four Primary Care Networks.
The Deputy Operations Director is responsible for supporting the Operations Director for the safe and effective delivery of all Primary Care services within our GP Practices, and for ensuring that our Primary Care Networks support transformation across their member practices.
Working with the Director, the Deputy Director will ensure that we monitor performance of all sites to ensure good quality services are delivered for our patients, alongside site management teams to deliver continuous improvement.
The Deputy Director will work with PCN Leads and Site Managers to ensure good relationships with our commissioners, and that all service transformation and funding opportunities are maximised and delivered.
The Deputy Director will be a visible and present leader in the organisation working across sites to support them to deliver operational excellence. The Deputy Director will assist in leading and informing on optimising practices performance, using knowledge gained from external sources to evidence any change in direction; keeping pace with national and local best practice as well as our own Balanced Scorecard.
The Deputy Director will be held accountable with the Director for translating strategic intent into tangible operational planning and ensure their direct reports receive clear direction, underpinned by key performance indicators.
The post holder will take an active role in supporting the Director to manage key stakeholders including external commissioners, CQC, Healthwatch and Patient Groups. Collaborative working across all sites, closing geographical boundaries will be key. This role will support sites in their decision making and controlling of their relevant budgets, including the Primary Care Networks.
The post holder will assist with drawing up new service specifications and costings and share responsibility for the implementation of all legislative and contractual requirements across all services that are provided.
The post holder will support the Director in all aspects of work required to maintain and improve current CQC ratings. Leading on action planning to achieve all required improvements is a priority for this role.
The role may deputise for the Operations Director and will be part of the senior management team.
The Deputy Director will embody the values of Lakeside Healthcare and will be a role model in practising these values for all staff.
DUTIES & AREAS OF RESPONSIBILITY
Key Responsibilities
Supporting the Operations Director to deliver:
- Smooth running of the organisation, practices and Primary Care Networks.
- Delivery of key services and contracts.
- Service transformation and improvements across all sites and services.
- Monitoring of key performance indicators.
- Monitoring of budgets.
- Health and safety compliance.
- Organisation wide risk management
Other
- Be willing to undertake travel to various locations to carry out the duties of the post.
- To safeguard the health, well-being, and safety of the patients we work with, some of whom may be classed as vulnerable people or adults at risk. In the event of a risk to a patient becoming apparent or if concerns arise about a vulnerable persons welfare, to immediately report these concerns in line with the appropriate policy and procedure.
NB. in addition to these responsibilities, employees are required to carry out such other duties as may be reasonably required. Lakeside Healthcare reserves the right to vary this job description from time to time in line with business needs.
Person Specification
Qualifications
Essential
- Educated to degree level and/or with significant management experience in a complex organisation.
Desirable
Experience
Essential
- Experience working in an operational delivery post.
- Experience working within a Primary Care setting.
Desirable
- Experience working within a Primary Care Network Setting.
Person Specification
Qualifications
Essential
- Educated to degree level and/or with significant management experience in a complex organisation.
Desirable
Experience
Essential
- Experience working in an operational delivery post.
- Experience working within a Primary Care setting.
Desirable
- Experience working within a Primary Care Network Setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
