Job responsibilities
The
purpose of the role is to
Supervise and support your team in projecting a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
Duties and Responsibilities of Reception Supervisor:
Team Supervision and Support
Performance Monitoring
Problem Resolution
Liaison and Communication
Administrative Oversight
System and Policy Management
Emergency Preparedness
Audit and Reporting
In addition along with the rest of the reception team your duties will include:
Opening
up/locking-up of Practice premises and maintaining security in accordance
with Practice protocols
Processing
requests for appointments, visits and telephone consultations and ensuring
callers are directed to the appropriate healthcare professional
Processing
and distributing incoming (and outgoing) mail
Taking
messages and passing on information
Filing
and retrieving paperwork
Processing
repeat prescriptions in accordance with Practice guidelines
Computer
data entry/data allocation and collation; processing and recording
information in accordance with Practice procedures
Face
to face contact on Reception, as cover, responding to requests from patients,
members of the public, other team members and associated healthcare
agencies and providers
Providing
clerical assistance to Practice and Trust staff as required from time to
time, including word/data processing, filing, photocopying and scanning
Processing
new patient registrations and patient removals
Ordering,
re-ordering and monitoring of stationery and other supplies
Dealing
with cash and card payments from patients and handling petty cash.
Contribute
to the provision of refreshments for staff and visitors as required;
loading and emptying the dishwasher and keeping the kitchen area clean and
tidy
Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
Confidentiality:
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:
Using
personal security systems within the workplace according to Practice
guidelines
Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
Reporting
potential risks identified
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include
Acting in a way
that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and current
legislation
Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
SAFEGUARDING
Ladybarn Group
Practice is committed to safeguarding and promoting the welfare of children,
young people and vulnerable adults and expects all staff and post holders to
share this commitment. Legislation
places a statutory duty on all organisations and professionals to work together
in the interest of protecting vulnerable children, young people and vulnerable
adults. All healthcare professions,
including those staff and volunteers who work within a healthcare setting have
a duty to safeguard and support the welfare of children, young people and
vulnerable adults and this practice is committed to this principle. The practice will provide training and
induction programmes to include safeguarding to all existing and new staff and
volunteers to promote these aims and raise awareness of the duties and
responsibilities it places on our staff.
All health professions working directly with children, young people and
vulnerable adults should ensure that safeguarding and promoting welfare forms
an integral part of all stages of the care they offer. Other health processional who come into
contact with children, young people and vulnerable adults, parents and carers
in the course of their work also need to be aware of their safeguarding
responsibilities.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
Alert other team
members to issues of quality and risk
Assess own
performance and take accountability for own actions, either directly or
under supervision
Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work effectively
with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources
Communication:
The post-holder
should recognize the importance of effective communication within the team and
will strive to
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognize
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of Services:
The
post-holder will:
Apply Practice
policies, standards and guidance
Discuss with
other members of the team how the policies, standards and guidelines will
affect work
Participate in
audit where appropriate
