Head of Nursing & Quality

Job responsibilities

Main responsibilities

Leadership, Workforce and Education

Line manage Nurse Practitioners and Practice Nurses, and the HCA Team Lead.

Build capability through one-to-ones, appraisals, team meetings and clinical education.

Act as a senior clinical leader within the practice management and clinical governance teams.

Lead professional standards for nursing ensuring revalidation, appraisals, mandatory training and conduct processes with HR and Partners.

Be responsible for workforce allegations and escalations to the NMC and HCPC.

Support workforce planning and development with the Partnership, ensuring roles work at top of scope and sustainable.

Support placements and development with the Clinical Education Provider Network.

Promote staff wellbeing and inclusivity.

Programmes and Service Delivery

Act as a senior operational Nursing manager to ensure the daily running of clinical and services are well led, high quality and efficient.

Oversee enhanced services delivery and performance, such as NHS Health Checks, contraception, and leg ulcer care.

Lead the seasonal flu vaccination programme, including delivery model, workforce, PGDs and uptake.

Optimise long-term condition pathways and support the Complex Care Team leadership when required with this area of work.

Clinical Governance Quality, Safety and Risk

Deliver patient safety investigations, convene route cause analysis meetings where appropriate and lead SEA learning cycles.

Maintain the governance portfolio: annual May June to May June reviews of relevant clinical SOPs, guidance and policies, prepare items for monthly CG, circulate approved guidance via practice comms.

Manage and develop the clinical risk register with clear ownership and escalation to the SLT where appropriate.

Complete EQIAs for new services, service changes and post-incident process changes, seeking SLT sign-off where indicated.

Review national guidance monthly, including NICE, and implement required actions and policy updates.

Maintain CQC readiness through proactive assurance, benchmarking and evidence management.

Infection, prevention and control

Promote and provide regular training and contemporaneous IPC guidance for both patients and staff.

Lead on IPC audits, providing assurance to the Clinical Governance group, and providing an annual assurance programme.

Working alongside the building manager where applicable to ensure safety standards are met for water, waste, ventilation and cleaning standards.

Safeguarding

Lead operational safeguarding investigations and escalations across Adults, Children and Maternal pathways in conjunction with the safeguarding team, administrative and GP team, and act as deputy lead for the practice.

Professionally lead persons in a position of trust, PIPOT, for staff allegations within the Nursing and AHP workforce. This will be in liaison with HR, and timely documentation and escalation to the internal Safeguarding Lead and ICB where appropriate.

Provide regular safeguarding guidance up-dates and lessons learned to staff.

Patient Experience and Complaints

Triangulate qualitative and quantitative feedback to assure patient quality and identify themes.

For clinical complaints, make early contact, lead the investigation with the clinical staff member, Operations Manager and CG Lead, and ensure responses include outcomes, actions and assurance, with Duty of Candour applied where required.

Responsible for delivering all patient experience KPIs, Action national patient safety alerts within 4 weeks, complaint responses within 30 days and SI investigations within 30 days.

Attend relevant ICB patient safety and care needs unmet meetings and share learning.

Lead patient experience forums to engage our community and further understand their needs and experience.

Clinically lead on reasonable adjustments for patients who are vulnerable and or may have learning difficulties or neurodivergence.

Quality Improvement, Audit and Research

Lead priority QI projects that improve outcomes and release time to care

Run the nursing audit programmes

Provide medicines assurance for nursing practice including, patient group directives, patient specific direction and non-medical prescribing in collaboration with the Lead Pharmacist.

Complete an annual review of non-medical prescribing practice and compliance and report to clinical governance.

Lead on Nursing and quality research as opportunities arise.

Experience

Essential

• Management experience including experience of staff development reviews, performance management and recruitment
• Strong commitment to and evidence of supporting staff well being
• Leading patient complaint response and creating actions plans and learning.
• Leading patient safety investigations and creating actions plans and learning.
• Demonstrable quality improvement experience with delivery
• Infection Prevention & Control experience and training

Desirable

• Experience in Primary Care

Skills & knowledge

Essential

• A good range and understanding of Nursing skills
• Computer literacy - ability to learn new systems and deliver work in excel, ppt and word. To be able to pass knowledge on to others to improve team performance

Qualifications

Essential

• NMC registration
• Minimum of a Masters level education or equivalent

Desirable

• Chronic Disease Diplomas
• Non-medical prescribing and Physical assessment course
• Leadership course or fellowship
• Quality improvement course

Personal qualities & attributes

Essential

• Problem solving the ability to analyse and solve problems in a logical and efficient manner and to take decisions where appropriate when working under pressure.
• Rapport - Ability to build this within the immediate team, wider staff and patients
• Calmness under pressure, with the ability to critically analyse situations and take immediate steps as needed autonomously.
• Demonstrable quality and experience of cultivating an inclusive, valued and diverse culture

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).