Job responsibilities
Communication
To work closely and
collaboratively with other members of the practice management team to achieve
high quality, safe and evidence-based patient care consistently across all
sites of Tower Family Healthcare
To work collaboratively
with both clinical and non-clinical staff to deliver seamless care to the
patients of Tower Family Healthcare.
To work
collaboratively with the ICBs Medicines Optimisation Team to support the
implementation of medicine related ICB initiatives within the practice.
To liaise closely
with local community pharmacists, community nurses, care home staff, hospital
pharmacists and other care providers, as necessary to ensure accurate exchange
of information/clarification of queries regarding medicines.
To communicate
effectively to a variety of healthcare professional, patient, and community
groups. This may involve small group sessions, public speaking or making
presentations as appropriate.
Confidentiality
You
shall make yourself aware of Tower Family healthcares policies in relation to
compliance with the General Data Protection Regulation and the Data Protection
Act in force from time to time and undertake to act in accordance with these.
We will collect and process information relating to you in accordance with the
privacy notice which is available with our other polices and procedures on
Tower Family Healthcares shared drive. You will comply with our relevant
policies and procedures when handling the personal data of colleagues or third
parties in the course of your employment, including personal data relating to
any patient, partner, employee, worker, contractor, client or supplier of Tower
Family Healthcare. You will also comply with our Data Protection Policy,
Information Governance Policy, and Social Media policy.
It
is the duty of every employee to:
Only access person
identifiable information as required in the execution of their duties.
Disclose information
appropriately, in line with the Data Protection Act 2018.
To ensure good
quality data by recording, promptly and accurately clinical, and non-clinical
information within agreed timescales to the health record or the appropriate
clinical or non-clinical information system.
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately.
In the performance of
the duties outlined in this job description, the post-holder will have access
to confidential information relating to patients and their carers, member
practices, staff and other healthcare workers. All such information from any
source is to be regarded as strictly confidential.
Information relating
to patients, carers, colleagues, other healthcare workers or the business of
the organisation may only be divulged to authorised persons in accordance with
the policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
Keep up to date with
IG And GDPR legislation
Delivering a quality service
Recognise and work
within own competence and professional code of conduct.
Produce accurate, contemporaneous
and complete records of patient consultation, consistent with legislation,
policies and procedures.
Prioritise, organise
and manage own workload in a manner that maintains and promotes quality and
meets practice expectations.
Assess effectiveness
of care delivery through self and peer review, benchmarking and formal
evaluation.
Participate in the
maintenance of quality governance systems and processes across the organisation
and its activities.
In partnership with
other clinical teams, collaborate on improving the quality of health care
responding to local and national policies and initiatives as appropriate.
Evaluate patients
response to health care provision and the effectiveness of care.
Support and
participate in shared learning across the practice and wider
organisation.
Actively participate
in the practice significant event procedures. Ensure learning and actions from
significant event reviews are implemented and reviewed.
Understand and apply
legal issues that support the identification of vulnerable and abused children
and adults and be aware of statutory child/vulnerable patients safeguarding
health procedures and local guidance.
Maintain high
standards of infection control at all times, protecting patients, self and
colleagues.
Personal and people development
Take responsibility
for own learning and performance including participating in clinical
supervision and acting as a positive role model.
Actively promote the
workplace as a learning environment, encouraging everyone to learn from each
other and from external good practice
Critically evaluate
and review innovations and developments that are relevant to the area of work.
Contribute to
planning and implementing changes within the area of care and
responsibility
Contribute to the
development of local guidelines, protocols and standards
Disseminate learning
and information gained to other team members in order to share good practice
and inform others about current and future developments
Participate,
undertake and support annual staff appraisal. Assess own learning needs
and undertake learning as appropriate ensuring clinical portfolio and
registration fit for purpose.
Team working
Understand own role
and scope and identify how this may develop over time in communication with the
GP Partners and Senior Management.
Work as an effective
and responsible team member, supporting others and working with the GP Partners
and practice team exploring the mechanisms to develop new ways of working.
Delegate clearly and
appropriately, adopting the principles of safe practice and assessment of
competence.
Create clear referral
mechanisms to meet patient need.
Prioritise own
workload and ensure effective time-management strategies are embedded within
the culture of the team.
Work effectively with
others to clearly define values, direction and policies impacting upon care delivery.
Discuss, highlight
and work with the team to create opportunities to improve patient care.
Managing information
Use technology and
appropriate software as an aid to management in planning, implementation and
monitoring of care, presenting and communicating information.
Understand
responsibility of self and others to the practice regarding the Data Protection
and Freedom of Information Act.
Health, Safety & Security
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the Practice Health & Safety
Policy, the Infection Control policy and published procedures to include:
Using personal
security systems within the workplace according to Practice guidelines
Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks
Making effective use
of training to update knowledge and skills
Using appropriate
infection control procedures, maintaining work areas in a tidy and safe way and
free from hazards
Actively reporting of
health and safety hazards and infection hazards immediately when recognised.
Keeping own work
areas and general / patient areas generally clean, assisting in the maintenance
of general standards of cleanliness consistent with the scope of the job
holders role.
Undertaking periodic
infection control training.
Reporting potential
risks identified
Conform to health and
safety legislation, taking the necessary actions to manage risks and acting as
a role model in promoting health, safety and security
Attend statutory and
mandatory training at the required times to maintain and update skills.
Maintain high
standards of infection control
To ensure the
security of the premises, property and self.
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Participation in
monthly practice learning time initiative.
Opportunities for
future development across multiple sites.
Quality
The
post-holder will strive to maintain quality within the Practice, and will:
Alert other team
members to issues of quality and risk
Assess own
performance and take accountability for own actions, either directly or under
supervision
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
Work effectively with
individuals in other agencies to meet patients needs
Effectively manage
own time, workload and resources
