Job summary
The Clinical
Coder and Front Desk Assistant role at Tower Family Healthcare requires enthusiastic, friendly, positive,
professional individuals who enjoy working as part of a team and strive to
deliver a high standard of service to patients and public in an efficient,
effective, courteous and confidential manner.
We
are seeking a versatile and organised individual to join our team in a dual
role that combines administrative responsibilities with direct patient
interaction. As a Clinical Coder & Front Desk Assistant, you will play an
essential role in supporting both our administrative processes and the wider
clinical team.
Main duties of the job
We are looking for a motivated and adaptable individual for the role of Clinical Coder & Front Desk Assistant. This is a rewarding dual role that combines administrative skills using Docman, with direct patient contact as part of our front desk reception team [first floor Minden site].
Whether you have experience in one area and want to expand your skills, or you are looking for a fresh challenge, wed love to hear from you!
To provide a high standard of patient care.
To learn all aspects of the docman team duties.
To ensure maximum use of resources to gain the necessary knowledge, skills and attitudes to provide the service required.
To demonstrate motivation and enthusiasm towards career development and other personnel.
About us
We are a large GP practice with a multi skilled clinical team that works over four sites. Our sites are located in Bury town centre, Greenmount, Tottington and in Radcliffe.
We provide services to around 50,000 registered patients, thats a quarter of the population of Bury, and our patients can access services across all four of our sites.
We are a forward thinking general practice. We have a strong business plan and a clear focus on providing quality primary care at scale, along with innovative approaches to delivering care through new ways of working and digital transformation.
We are a training and teaching practice committed to investing in clinicians of the future. We are also involved in cutting edge clinical research projects to discover and deliver better care that will really make a difference to patients in Bury and further afield.
To allow more time to care, our clinical team is underpinned by a very experienced team of receptionists and administrators, as well as a range of inhouse corporate functions covering themes such as human resources, information technology, finance, administration and management support and communications.
Job description
Job responsibilities
Appropriately dealing with each
document that comes into the surgery via multiple different pathways
To receive, assist and direct patients
in accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way, always maintaining confidentiality.
Scanning documents
Clinical coding
Filing documents
Scheduling & cancelling
appointments using the Emis system
Reception desk duties maintaining a
friendly, professional and courteous manner
Ability to clear large workload
accurately and under pressure
Answering the telephone in a
professional and friendly manner. Ensuring a positive outcome.
Accurate message taking and conveying
to appropriate person via Emis & Docman10
Filing and accurate record keeping with
attention to detail
Following practice policies and office
procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure
monitors), annual recalls/reviews, healthchecks, flu recalls, child
immunisation appointments
Completing work as per start and end of
day checklists
Referral management and liaising with
providers
Liaising with other agencies where
appropriate such as; local pharmacies, district nurses, midwives, health
visitors, care homes, ambulance control, hospitals etc
Typing
Notes summarising & read coding
Carrying
out duties requested by the GP partners, Senior Leadership Team and
practice team as appropriate to the role
Escalating
problems to the appropriate member of staff where necessary
Any
additional duties as required to ensure the smooth running of the practice
Job description
Job responsibilities
Appropriately dealing with each
document that comes into the surgery via multiple different pathways
To receive, assist and direct patients
in accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way, always maintaining confidentiality.
Scanning documents
Clinical coding
Filing documents
Scheduling & cancelling
appointments using the Emis system
Reception desk duties maintaining a
friendly, professional and courteous manner
Ability to clear large workload
accurately and under pressure
Answering the telephone in a
professional and friendly manner. Ensuring a positive outcome.
Accurate message taking and conveying
to appropriate person via Emis & Docman10
Filing and accurate record keeping with
attention to detail
Following practice policies and office
procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure
monitors), annual recalls/reviews, healthchecks, flu recalls, child
immunisation appointments
Completing work as per start and end of
day checklists
Referral management and liaising with
providers
Liaising with other agencies where
appropriate such as; local pharmacies, district nurses, midwives, health
visitors, care homes, ambulance control, hospitals etc
Typing
Notes summarising & read coding
Carrying
out duties requested by the GP partners, Senior Leadership Team and
practice team as appropriate to the role
Escalating
problems to the appropriate member of staff where necessary
Any
additional duties as required to ensure the smooth running of the practice
Person Specification
Skills
Essential
- Reliability & commitment to team working
- Highly motivated
- Know how to deal with people in a professional, courteous and friendly manner
- Knowledge of NHS, GP Practice
- An understanding, acceptance and adherence to the need for strict confidentiality
- Communication skills Verbal & Written
- Keyboard & Computer skills
- Organisational Skills
- Attention to detail
- Ability to have a pleasant and articulate manner
- Ability to prioritise workload
Desirable
- Full UK Driving Licence
- Knowledge of EMIS Clinical System
- Knowledge of Docman 10 Clinical System
- Ability to use own judgement, resourcefulness and common sense
- Able to use own initiative
- Ability to work without direct supervision and determine own workload priorities
- Ability to build and maintain effective working relationships with all member of the practice team
Experience
Essential
- Team working
- Working in office environment or demonstrate experience of working with people
- Dealing with people face to face and over the telephone
- Experience of using Microsoft Office software
Desirable
- Experience of using EMIS clinical system
- Experience of using Docman 10 system
Qualifications
Essential
- Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)
Person Specification
Skills
Essential
- Reliability & commitment to team working
- Highly motivated
- Know how to deal with people in a professional, courteous and friendly manner
- Knowledge of NHS, GP Practice
- An understanding, acceptance and adherence to the need for strict confidentiality
- Communication skills Verbal & Written
- Keyboard & Computer skills
- Organisational Skills
- Attention to detail
- Ability to have a pleasant and articulate manner
- Ability to prioritise workload
Desirable
- Full UK Driving Licence
- Knowledge of EMIS Clinical System
- Knowledge of Docman 10 Clinical System
- Ability to use own judgement, resourcefulness and common sense
- Able to use own initiative
- Ability to work without direct supervision and determine own workload priorities
- Ability to build and maintain effective working relationships with all member of the practice team
Experience
Essential
- Team working
- Working in office environment or demonstrate experience of working with people
- Dealing with people face to face and over the telephone
- Experience of using Microsoft Office software
Desirable
- Experience of using EMIS clinical system
- Experience of using Docman 10 system
Qualifications
Essential
- Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
