MEDICAL SECRETARY

Job description

Job responsibilities

Daily tasks and referrals on EMIS our clinical software system

Docman tasks

Accurx tasks

TWR checklist

Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

Manage all enquiries in an effective manner

Maintain an accurate referrals database

Main email inbox, answering queries, adding information to patients notes, tasking GPs where actions are needed

Scanning in paperwork for immediate action

Process referrals using the electronic referral system (ERS)

Buddy referrals

Collecting the post- dispensing the relevant paperwork to where needed

Being available for other staff members for advice on referrals

Smear check list- checking for appointments and when results come back

Blood requests/annual reviews messaging (nelly does a lot of this now)

Checking the Southview surgery inbox and forwarding clinic letters to docman.

Checking the docman inbox to make sure everything has been collected

Checking the basket of letters downstairs for dates

Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Manage all administrative queries as necessary

Conduct clinical system searches as requested

Support all clinical staff with general administrative tasks as requested

• Maintain a clean, tidy, effective working area always

Be an integral part of the general practice team

Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

Undertake all mandatory training and induction programmes

Contribute to and embrace the spectrum of clinical governance

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Experience

Essential

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.
• Have previous secretarial/PA experience

Desirable

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southview Medical Practice

Address

Guildford Road

Woking

GU22 7RR

Employer's website

https://southviewmedicalpractice.nhs.uk/ (Opens in a new tab)