Job responsibilities
Job Summary:
Working
under the direct supervision of the Practice Nurse Team & General
Practitioners and strictly in accordance with specific practice guidelines and
protocols, the Healthcare Assistant will assist the practice clinical team in
the provision and delivery of prescribed programmes of patient care.
Duties and Responsibilities:
New
patient health checks
Urinalysis
ECG
recording
Phlebotomy
Chaperoning
duties
Blood
pressure monitoring
Simple
dressings
Flu
Vaccinations
Assisting
with the delivery of Quality & Outcomes Framework
Processing
and management of laboratory samples requested by GPs/Nurses
Sterilising,
cleansing and maintenance of surgical equipment
Vaccine/cold
chain storage, monitoring and recording
Surgical
equipment and vaccine re-stocking and stock rotation
Clearing
and re-stocking consulting rooms
Preparing
and maintaining environments and equipment before, during and after patient
care interventions including assisting GPs during the performance of minor
operations
Assisting
in the assessment and surveillance of patients health and well-being
Undertaking
specific clinical activities for named patients that have been delegated and
taught specifically in relation to that individual
Helping
to raise awareness of health and well-being and how it can be promoted
Assisting
with the collection and collation of data on needs related to health and
well-being
Cardiovascular
annual reviews
Simple
dressing and stitch/clip removal
B12
injections
Pneumonia
injections
INR
software and capillary testing
24
hour BP monitoring
Weight
and diet
Assist
with coil fittings
Checking
emergency drugs
Replacing
expired equipment
Training/guidance can be provided for all of the above
Confidentiality:
In the course of seeking treatment, patients entrust us with, or
allow us to gather, sensitive information in relation to their health and other
matters. They do so in confidence and
have the right to expect that staff will respect their privacy and act
appropriately
In the performance of the duties outlined in this Job
Description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
Health
& Safety:
The post-holder will assist in promoting and maintaining their
own and others health, safety and security as defined in the practice Health
& Safety Policy, to include:
Using personal security systems within the workplace according
to practice guidelines
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work
areas in a tidy and safe way and free from hazards
Reporting potential risks identified.
Informing the Practice of their current Hepatitis B status
Equality and
Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting
in a way that recognizes the importance of peoples rights, interpreting them
in a way that is consistent with practice procedures and policies, and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional
Development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources.
To
practice in accordance with agreed standards of care.
Communication:
The post-holder should recognize the importance of
effective communication within the team and will strive to:
Communicate
effectively with other team members.
Communicate
effectively with patients and carers.
Recognize
peoples needs for alternative methods of communication and respond
accordingly.
To
understand and follow the requirements of confidentiality (including Data
Protection Act and Freedom of Information Act) and refer on any queries as
appropriate.
Participation
in practice meetings.
Contribution
to the Implementation of Services:
The
post-holder will:
Apply
practice policies, standards and guidance
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work
Participate
in audit where appropriate.
PERSON SPECIFICATION
Essential
requirements
Knowledge, training
and experience
- Care
Certificate.
- Experience
of working with the general public, preferably within a service environment.
- Good
administrative and organisational skills, with the ability to prioritise
work.
- Experience
of using computers, with good keyboard skills.
Personal skills
and abilities
A commitment to support the delivery of the best possible
service to a diverse population.
Physical dexterity with the confidence to carry out clinical
procedures (e.g phlebotomy, blood pressure monitoring.
The ability to communicate clearly and effectively with a
wide range of individuals, both verbally and in writing.
A friendly and approachable manner, with good people skills,
showing care and empathy.
The ability to cope with occasional exposure to challenging
behaviour, distressing circumstances or emotional events.
The ability to maintain concentrate for lengthy periods of time.
The ability to work positively as a member of a busy team.
A conscientious approach and the commitment to work in an
adaptable and flexible manner.
Willingness and ability to undertake any training required
to carry out the role effectively and safely; including mandatory and statutory
training.
The ability to give good and regular attendance.
Desirable
requirements
- Knowledge of working in primary
care
- At least 1 years experience
- NVQ Level 2 or 3 in Health and
Social Care (or equivalent)