Receptionist/Administrator

Job summary

We are looking for an EMIS Web trained receptionist responsible for undertaking a wide range of reception/admin duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. We aim to maintain a high standard of patient care and this should depict in each and every action of every team member.

Main duties of the job

The role of the receptionist in a healthcare practice is vital for ensuring smooth operations and excellent patient care. Key responsibilities include:

1. Appointment Management: Maintain and monitor the appointment system by processing personal, telephone, and electronic requests for bookings, ensuring efficient scheduling and minimising waiting times.

2. Call Handling: Answer incoming phone calls, transfer calls, and address callers' requests promptly, using effective communication to direct patients to appropriate services.

3. Patient Signposting: Guide patients to the right healthcare professional based on their needs, ensuring they receive timely and appropriate care.

4. Data Entry: Accurately enter and update patient information and records in EMIS Web, including new registrations and healthcare data, while adhering to confidentiality protocols.

5. Documentation Management: Scan, photocopy, and file documents, attaching relevant paperwork to patient records to maintain comprehensive and organised files.

6. Handling Queries: Manage requests for information, including Subject Access Requests and other documentation, directing them to the administrative team as needed.

7. Support for Clinical Staff: Assist clinical team members with general tasks and help set up clinics, enabling them to focus on patient care.

About us

Chadwell Heath Surgery is a secure and well-established GP surgery committed to providing high quality primary medical care and enhanced services to our practice population with a holistic approach. We are committed

To provide an ethos of openness and integrity while maintaining strict patient confidentiality.

To our patientsindividual needs and treat all patients with dignity, respect and compassion.

To continually improve our services through responsible monitoring and auditing. We aim to maintain a culture of reflection; understand when we have got something wrong and reflect constructively on feedback to identify learning opportunities.

To provide a safe, clean and accessible environment for our patients, staff and visitors.

To be as effective and efficient as possible in terms of the healthcare we provide and the business we run.

To maintain a motivated and fulfilled team by upholding continuing professional development, promoting a friendly working environment, developing strong working relationships and encourage collaborative team-working through mutual support and learning from each other.

To be courteous, approachable, friendly and accommodating.