GP Practice Manager

Job description

Job responsibilities

The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.

a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

c) Monitor workforce planning, ensuring both an adequate skill mix and ensuring that staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

d) Ensure employment law and legislation is adhered to with the support of external HR Consultants.

e) Assist with project management within the practice.

f) Keep up to date with developments and changes within primary care and act accordingly.

g) Assist in ensuring QOF and commissioned service targets are met.

h) Manage the complaints process in line with current legislation and guidance.

i) Collaborate with colleagues to ensure integrated and coherent planning and analysis.

j) Assist in the significant event process.

k) Handle all updated contracts with NHSE, Hounslow Consortium and other providers.

l) Deal with contracts and maintenance for services and equipment.

m) Oversee regular reviews and updates of all practice policies and procedures.

n) Manage the practice IT system, including compliance with the Data Security Protection (DSPT).

o) Assist with coordinating the practice development plan and business continuity plan.

p) Ensure on-going CQC compliance.

q) Ensure the practice maintains compliant with its NHSE contractual obligations.

r) Provide advice and support to the team to ensure effective team working.

s) Manage effective communication, both internal and external, and ensure the website and other communication platforms are accurate and up to date.

t) Support the management of the Patient Participation Group.

u) Manage estates and facilities, including health and safety aspects and risk assessments.

v) Assist with developing and supervising appointment systems that work well for patients and clinicians

w) Handle financial systems for the practice, including payroll

Person Specification

Qualifications

Essential

• A levels or equivalent
• GCSE grade A to C in English and Maths

Desirable

• Degree in Business Management or equivalent
• Any other relevant qualification such as IGPM etc

Experience

Essential

• Very good IT skills
• Experience of managing multidisciplinary teams
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development

Desirable

• Experience of working in a GP Practice

DBS Checks

Essential

• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Willow Practice

Address

Maswell Park Health Centre

Hounslow Avenue

Hounslow

TW3 2DY

Employer's website

https://willowpractice.co.uk (Opens in a new tab)